Customer Service Training

Yusuf Sadrud-Din

Austell, GA *****

LinkedIn Profile: www.linkedin.com/in/yusufsadruddin

Phone: 678-***-****

Email: *****.*********@*****.***

PROFESSIONAL SUMMARY:

•8 years of curriculum design, development, and delivery experience in the areas of education and professional development.

•4 years of technology training experience including: Mobile Whiteboards, Blackboard, Articulate Studio, Articulate Storyline, Adobe Captivate and running management systems.

•3 years of professional classroom facilitation experience in a corporate setting.

•3 years of experience designing professional training programs.

•Served as project manager for the design, development, and implementation of a SharePoint based Learning Management System that led to a cost savings of $16,000 in its initial year and $21,000 each year after

•Designed a Knowledge Management System that is SharePoint-based

•Use the ADDIE model to define performance requirements, identify gaps between existing and required performance, analyze the causes and factors that limit performance and recommend and/or implement learning solutions that focus on and deliver business results

•Served as administrator for enterprise business technologies and develop dashboards for SharePoint sites using jQuery, REST, and SQL databases

•Design SCORM compliant web-based training with the aid of Articulate Storyline

•Built a test LMS in Joomla

TECHNICAL SKILLS:

Adult Learning Principles

Articulate Storyline 2/Rise

Camtasia

ILT

Project Management/MS Project

Adobe Photoshop

CBT

Adobe Flash

ADDIE

WBT

Adobe Captivate 8

jQuery

Knowledge Management

Videography

Adobe Illustrator

Project Management

Bloom’s Taxonomy

CSS

PhotoShop

PROFESSIONAL EXPERIENCE:

The Home Depot Atlanta, GA August 2016 – Present

Instructional Designer

•Assisted in the migration from TrainCaster LMS to Adoboe Captivate Prime LMS

•Use the ADDIE model to implement computer based trainings with the aid of Articulate Storyline 2 or Adobe Captivate

•Create Instructor-led training modules

•Design and build Learning Management Systems

Freelance Instructional Designer Atlanta, GA May 2016 – August 2016

Instructional Designer

•Use the ADDIE model to implement computer based trainings with the aid of Articulate Storyline 2 or Adobe Captivate

•Create Instructor-led training modules

•Design and build Learning Management Systems

LexisNexis US Atlanta, GA 05/2015 – 04/2016

Instructional Designer

•Use the ADDIE model to implement computer based trainings with the aid of Articulate Storyline 2

•Create training materials such as quick reference guides, facilitator manuals, and participant guides

•Create electronic forms for the sales force

Worldpay US Atlanta, GA 05/2014 – 10/2015

Instructional Designer

•Used the ADDIE model to implement computer based trainings with the aid of Articulate Storyline

•Created face-to-face and virtual instructor-led trainings

•Re-Built the Small Business Training SharePoint Site

•Co-Administrated for Small Business Training Information Technology Infrastructure

Hospitality Staffing Solutions Atlanta, GA 03/2013 – 05/2014

Instructional Designer

•Supervised and developed three employees

•Designed, developed, and implemented a SharePoint based Learning Management System that led to a cost savings of $16,000 in its initial year and $21,000 each year after

•Developed dashboards for SharePoint sites using jQuery, REST, and SQL databases

•Co-Designed an intranet

•Served as the HSS Intranet Administrator

•Served as the HSS University Learning Management System Administrator

•Used the ADDIE model to implement computer based trainings with the aid of Articulate Storyline

•Served as a co-administrator for Avionte staffing software

•Created and facilitated formal and informal instructor led trainings

Hospitality Staffing Solutions Atlanta, GA 10/2012 – 03/2013

Field Training / Instructional Design Consultant

•Helped to create the training for the Avionte enterprise staffing solution

•Created learning solutions utilizing complex multi-media tools such as (video illustration, 3D graphics, avatar simulations

•Independently developed instructionally sound interactive e-learning for compliance and software training

•Using multi-media development tools including video production

•Completed projects/development in accelerated timeframes which includes multi-tasking, prioritizing and project management for I-9 Compliance Training

•Certified creator of instructor led and self-paced online courses

•Working with all levels of the organization/relationship building/interpersonal skills in developing a corporate intranet

•Continuously analyzed data gathered from assessments taken by adult learners to evaluate learning effectiveness

•Created interactive gamified learning solutions

Duval County Public Schools Jacksonville, FL 11/2010 – 06/2012

Social Studies Teacher/ Adult Learning Trainer

•Owned the creation and delivery of all instructional materials while proactively engaging management and in- house subject matter experts to ensure comprehensive, accurate coverage of all topics.

•Created and validated the learning objectives for each course and module and used educational technology to improve learning outcomes.

•Designed and developed adult learner centered training materials using the ADDIE model and Adult Learning Theory that included facilitator and participant guides, tutorials, demonstration models, study and reference materials, job aids, and on-the-job training systems.

•Gathered and analyzed feedback from trainings to evaluate the impact and effectiveness of each training program and to create driving measures for training programs.

•Trained teachers and coaches in the use of educational technology such as the mobile white board.

•Created online classroom for students which included an online textbook, e-libraries, e-newspapers, and presentations of class lessons and initiated and administered an online collaborative space for teachers.

•Advised and assisted with hardware purchase requests as necessary for implementation in the classroom.

EDUCATION:

Educational Specialist/Technology Management and Administration Degree 07/2011

Nova Southeastern University, Davie, FL

Master of Applied Social Science/History 08/2008

Bachelor of Science/Jazz Studies and Commercial Music 12/2002

Florida A&M University, Tallahassee, FL

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