Customer Service Administrative Assistant

ANNA PETROVA

Phone: 416-***-****

Email: **********@*****.***

SUMMARY OF QUALIFICATION

Extensive background in Administration and HR Coordination including experience in employee recruitment, HR Records, coordinate internship programs, orientation and Onboarding

HIGHLIGHTS OF SKILLS

Full Cycle Recruitment

Customer Service

Administrative Support

Credit & Debit Transactions

MS Office Suite, ADP Workforce

Clerical Tasks

Documentation & Reception

Problem-solver

Telephone & Reception

Data Entry

Professional & Polite

Team Player

EDUCATION

Human Resources Management Certificate April 2018 – In Progress

Ryerson University

Customer Service and Computer Training Program

St. Stephen’s Employment Training Centre, Toronto September 2017 - December 2017

PROFESSIONAL EXPERIENCE

HR Coordinator (Contract): December 2017- July 2018

InterContinental Yorkville Toronto Hotel

Assists with the payroll process in ADP – Entering new employees, terminations

Maintains all employee files as per required standards

Updating training records for all associates in the hotel

Assists in the maintenance and review of Human Resource policies, procedures and practices

HR activities as per the HR calendar

Conduct exit interviews

Ensure confidentially is maintained at all times regarding sensitive employee issues

Administered monthly audits

Administrative Assistant: October 2007 - November 2015

Peter’s Construction, Toronto

Sorted and filed documents according to established filing system

Responded to telephone, in person enquiries or forward to appropriate person

Provided general information to staff, clients and the public regarding company

Maintain inventory of office supplies, order supplies and took orders from clients

Cashier/Customer Service: March 2001 - September 2007

Souvlaki Express, Toronto

Resolved complaints in a timely manner

Assisted with administrative procedures

Maintained inventory of food supplies, ordered supplies as required

References Available Upon Request

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