Approachable, Client-focused Professional Building Collaborative, Prod

Rachel A. Bednarek

Atlanta, GA *****

************@*****.*** 315-***-**** www.linkedin.com/in/rachelbednarek

Approachable, Client-focused Professional Building Collaborative, Productive Relationships

Energetic and fair team member applying active listening skills, empathy, and business acumen to solve customer issues and meet company objectives. Passionate about quality, efficiency, and assembling best work practices with flair for working well individually or as part of a group.

Experience

Strickland and Schwartz, Atlanta, GA 2018 to Current

Legal Billing Specialist

Adept at using Sage Time Slips in reviewing and processing bills to maximize remittance received.

•Focal billing coordinator, ensuring communication of pertinent billing activity to Partners, Attorneys, Office Manager and Legal Assistants.

•Dedicated to achieving billing compliance to individual insurance companies.

•Personal accountability for protecting billing cycles.

•Proactive in planning formal training for myself and fellow associates to achieve full utilization of legal and billing software.

Bank of New York Mellon via Modis, Oriskany, NY 2018 - 2018

Representative, Reconciliation-Trade

Performed daily reconciliations. Processed clients accounts. Assisted in daily, weekly and monthly reporting.

•Decipher basic exceptions and researches why exceptions exist.

•Using an understanding of the stock record and knowledge of basic accounting to support basic communications and make adjustments correctly.

•Supported the achievement of team objectives.

METLIFE PROPERTY & CASUALTY, Oriskany, NY 2016 – 2017

Inbound Sales Consultant

Educated potential customers on basic to complex policy and coverage information in everyday language.

·Provided support to customers quickly and more efficiently through operation of multiple internal computer systems simultaneously.

·Ensured mandatory quality / compliance guidelines were followed by closely following and obeying laws in regard to selling insurance and company procedures.

METLIFE TRICARE, Oriskany, NY 2012 – 2016

Senior Billing Analyst 2013 – 2016

Analyzed remittances, resolved discrepancies, and remedied complex billing issues.

·Sustained department productivity standards, time service, and quality requirements by keeping production numbers within acceptable range compared to target.

·Established and maintained strong relationships with internal and external customers, supporting business growth.

Group Insurance Administrator 2012 – 2013

Input dental insurance applications into system, spoke with customers via phone to fix coverage and billing problems. Corrected addresses in computer system. Completed applications, processed appropriate forms, and collected down payments.

·Maintained efficiency goals by working with management to modify and develop best work processes.

·Supported culture of continuing education through delivery of training to associates on new processes.

BONIDE PRODUCTS, INC., Oriskany, NY 2011 – 2012

Customer Service Associate

Consulted customers over the phone and through email. Cataloged freight invoices.

Whitesboro Frame & Body, Utica, NY 2011 — 2011

Office Assistant

Incoice entry and reconciliations. Greeted customers, vendor relations.

Genex Services, Dewitt, NY 2007 — 2009

Office Manager

I was responsible for invoicing $100,000 on a monthly basis. I would review and process all payroll for 10 employees. I researched and analyzed all bills we sent out that weren’t fully paid. I was responsible for re-billing these bills for full payment within the time and coding requirements for the individual insurance companies we did work for. Oversaw and managed office assistant.

Licenses and Certifications:

Notary Public, Georgia Expires November 12, 2022

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