R. Scott Wills

**** ******** ******

Valparaiso, IN 46383

219-***-**** • ac8a7e@r.postjobfree.com

Results Oriented project manager with 25-year track record of organizational growth and success

Highly analytical business professional with diverse expertise in project management, web design and development, customer service, SEO, quality assurance, deployments, social media marketing and user training. Proven ability to engage stakeholders, team members and clients to collaborate on projects that align with objectives. Proficient experience in delegating tasks, mentoring team members and measuring productivity.

Core Competencies:

Full Life Cycle Project Management

Agile and Waterfall Development

Client Engagement, Client-Facing

Extensive CMS experience (Wordpress, Kentico, idev)

Precision and Attention to Detail

Presentation Skills, Reporting

Competent Team Leadership

Web Hosting, Vendor Relations

Bilingual (Spanish/English)

Professional Experience

Americaneagle.com, Des Plaines, IL

Project Manager, 3/2017 – Present

Manage medium- to large-scale website and mobile app development projects according to client proposals and objectives in agile and waterfall environments. Act as client liaison once project is transitioned from sales. Deliver high-end CMS-based solutions reducing client expenses and increasing revenue.

Key Achievements:

Lead project manager for national mobile ticketing transit solutions (web sites and apps), as well as large-scale web site development initiatives.

Define and refine project requirements, including third-party integrations, client content writing, HTML.

Create project plans (in Smartsheet) including design and development team resources and timelines

Lead daily scrum meetings, as well as weekly and ad-hoc client meetings (in person, phone and online)

Prepare weekly project status reports and executive-level reports and presentations

Catalyst marketing Innovations, Valparaiso, IN

Project Manager, Web Development & Client Services, 1/2000 – 3/2017

Directed projects according to client objectives and goals. Supervised design and development staff, and led client meetings, to produce quality work. Aggressively resolved customer concerns, delivered innovative solutions and participated in client site maintenance. Supervised daily team priorities and project progression.

Key Achievements:

Managed the design and development of web sites and web applications, as well as web site upgrades.

Defined innovative web-based systems to streamline processes and reduce expenses.

Conducted client sales meetings, and prepared sales proposals and client presentations.

Managed daily web site maintenance queue and staff assignments; provided client training.

Ensured high-quality deliverables, maintaining project timelines and budget constraints.

Led designers, developers and stakeholders through project requirements and project lifecycle.

Streamlined project prototyping, development, quality assurance and deployment processes.

Coordinated hosting and e-mail services, and ensuing search engine optimization (SEO).

EcomBuffet, Inc., Huntington Beach, CA

Project Director, Web Development, 10/2004 – 7/2015

Delivered project management, client consultation, web design and development, quality assurance testing, site audits, SEO, and copy writing services to EcomBuffet clients, as outsourced contractors through Catalyst. Functioned as Project Manager for both my team and EcomBuffet projects. Separation occurred following the acquisition of EcomBuffet by a company who already had their own web development firm.

Peachtree Software, Norcross, GA

Manager, Web Services, 1/1999 – 1/2000

Provided planning and refinement of internal and end user systems, streamlining workflows and communication. Delivered quality web projects to enhance the visibility of client products and services. Coordinated with teams and executive leaders to produce quality outcomes to meet client needs.

Key Achievements:

Enhanced and managed the company internet presence on several web sites.

Supervised a team of designers, developers and quality assurance staff.

Partnered with internal stakeholders and cross-organizational teams to enhance company web sites.

Implemented a job tracking system, which recovered lost time and mismanaged projects.

Directed system enhancements including both internal, corporate and end-user requests.

Researched, defined, developed and implemented company intranet.

Partnered with stakeholders to meet corporate goals and objectives.

MCI, Atlanta, GA

Manager, Contract Billing Development Support, 6/1996 – 1/1999

NCR Corporation, Atlanta, GA & Dayton, OH

Business Systems Consultant, 6/1993 – 6/1996

Internal Auditor, 5/1989 – 6/1993

Education

Bachelor of Science in Computer Technology (1989)

Purdue University, West Lafayette, IN

Technical Proficiencies

Waterfall, Agile, Scrum; Smartsheet, MS Project, Confluence, Invision, Slack, Skype; Dreamweaver, Photoshop, Office

Wordpress, idev, Kentico, HTML, PHP, Ecommerce platforms

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