Customer Service Care

Tymesha Kelley

Mobile 678-***-****

****************@*****.***

If you are looking for an experienced Professional with strong work ethics and to provide Superior Customer Service and to promote Customer Satisfaction, you have found one! I am very interested in this position as well as growing with your company. I am dedicated to any task set forth and will follow all directions provided to me. I am a very hard & energetic worker who pushes to be promoted to the next level with the work ethic I provide. I will accomplish all the opportunities given to me. I am goal oriented & willing to take charge while showing independence in the position.

Skills:

10 years of Customer Service experience

4 years of Financial experience

4 years of Administrative Assistance

6 years of Call Center experience

4 year of Supervisor experience

Motivated and Determined along with the ability to defuse problematic situations

Excellent Written and Verbal communication skills with an eye for detail

Self-starter with a “Can Do” Attitude.

Extremely Productive in a high volume, high stress environment.

Excellent in AS400, Microsoft Office (Word, Power Point, Excel, Outlook) as well as 10-Key, WebEx, Citrix, WMS, Red Prairie

Proficient in Email systems, Internet, Wpm-35

Answering phones, Faxing, Scanning, Emailing, Face-to-Face consulting as well as Working in a Fast Paced, Multi-tasking & Demanding Environment

Strong Work Ethics and Research Abilities.

40HR Pre-Licensing State Certification in Life & Health & Licensed Agent

Delight in making a positive difference in Customer/Client Service Interactions.

These high standards have enabled me to achieve Excellent Customer Skills, the ability to resolve issues in a timely manner but at the same time pleasing and satisfying the Customer/Client.

I do hope you find me a GREAT candidate for this position because of my interest in serving people, and my willingness to work hard to achieve any duties given to me!

Sincerely,

Tymesha Kelley

Work History:

2016-2017

VXI Global Solutions- College Park, GA 30339 213-***-****

Account Associate/Technical Support – Responsible for answering inbound calls regarding Xfinity customer’s accounts. Providing exceptional customer service to the customers. Technical trouble shooting steps to resolve issues, scheduled Truck rolls, processed payments, upgrade packages & lines of businesses (Voice, Internet, Video & Home)

2012-2016

Expose Tax & Financial Service Suwanee, GA 30024 770-***-****

Tax Assistant Manager- Responsible for developing other tax assistants that comes aboard, consulting with clients on tax returns, helping customers understand their financial paperwork, filing away their documents, answering phones, returning inquiry calls & voicemails, face-to-face customer service & help filling out consent forms, faxing, emailing, bank deposits & management duties for owner, handling cash & payments on loans & invoices, making copies for the clients personal records and providing the best Customer Care possible.

2008-2011

National Electronics Warranty of America/Direct Tv TSR

Norcross, GA 30071 1-800-***-****

Geek Squad Call Center/Technical Support Rep- Responsible for answering inbound calls to provide customer service, help customers with updates, changes on the account, answered any questions on accounts regarding warranty on devices & electronics connected to LOB. Walked customers through processes & procedures on trouble shooting product they were calling about. Provided technical support, scheduled appointments for service repair on products that trouble shooting didn’t fix, processed payments on accounts & upgraded protections plans. Along with placing service calls to Direct Tv Technicians for all major unresolved issues. Processed payments & credited accounts.

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