Lucas Gordon

**A Walnut Ave. Norwood, MA ***** ~ 857-***-**** ~ ac8a0h@r.postjobfree.com

Skills and Attributes

Twenty years of customer service experience, six years in mailroom shipping and receiving, an extensive background with financial/medical/home insurance, broad computer program knowledge (both Mac and PC formats), ability to program applications in Java and C++, knowledge of both website design and mobile application design, skilled in medical device troubleshooting, proficient in data entry, experience with heavy call volumes, trained in business management, voice talent and performing artist, and an effective writer and orator.

Education

Southern New Hampshire University Graduated with 3.9 GPA

Bachelor of Science Degree in IT Software Development February 2015 – June 2018

The New England Institute of Art

Associate of Science Degree in Radio Broadcasting May 2002 – May 2004

History of Employment

John Hancock - Westwood, MA

Participant Services Representative June 2017 – Present

Assists retirement plan participants and explain how to use their plan provisions and options strategically. My position at this call center environment is centered on informing the participant of their benefits and choices, enabling me to learn about the financial side of insurance and managing the complexities of performing transactions for people all over the country.

E.B. Horn Company - Downtown Boston

Repair Desk and Shipping Manager May 2010 – March 2017

Hired to assist customers with jewelry repairs, position required concentration on customer relations, product knowledge, delivering jewelry to nearby vendors, and data entry. In 2012, promoted to shipping manager solely responsible for shipping and receiving high value packages at The E.B. Horn Company.

Farm Fresh Radio 102.9 FM - Burlington, Vermont Area

Station News Deejay April 2011 – August 2011

Responsible for gathering local and national news for air broadcasts Monday through Friday. Position required writing, information research and voice work.

CardioNet - Conshohocken, PA

Troubleshooting Representative September 2008 – April 2010

Assisted patients with heart monitoring technology in call center, troubleshot device issues and handled customer inquiries. Medical insurance knowledge acquired for customer coverage queries.

Trident Mortgage Company - Devon, PA

Precloser May 2008 – September 2008

Accountable for gathering title, tax and insurance information for homeowners to close the sale of their homes, heavy concentration on client phone calls and data entry, given a monthly pipeline to complete as well as daily deadlines.

E.B. Horn Company - Downtown Boston

Porter/Buffer March 2006 – April 2008

Originally hired to polish jewelry and perform stock-related work, later entrusted to work in the mail room, the repair department and to deliver jewelry to and from customers and other local businesses.

The Sharper Image - Chestnut Hill and Burlington, MA

Senior Sales Associate and Assistant Manager July 2005 – March 2006

Promoted within six months from Senior Sales Associate to Assistant Manager. Key holder and customer service representative, developed knowledge of daily business-related operations with a focus on service and product knowledge, managed up to seven sales associates while running the sales floor to meet daily goals.

WPLM (Easy 99.1) - Plymouth, MA

Overnight Weekend Deejay March 2005 – November 2005

Generated radio show content, promoted advertisers and kept the station up-and-running. Research and writing was required for nightly performances.

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