Customer Service Accounting

Connie L. Baldwin

***************@*****.***

**** ******* ***** *******, ** 38127 901-***-****

OBJECTIVE: Seeking a finance/accounting position utilizing advanced problem solving and data management skills: resulting in increased accounting efficiency.

HIGHLIGHTS OF 11 Years of results-oriented accounting experience including account maintenance, building

QUALIFICATIONS: and maintaining account base, and report generation. Enhance problem solving abilities, communication, organizational, and multitasking skills.

EXPERIENCE:

04/11 –PRESENT BAPTIST MEMORIAL HOSPITAL, Memphis, TN

Admissions Rep – Emergency Department

Provides Customer Service to patience and family members

Registers incoming patients by obtaining accurate demographic and insurance information

Collects co-pay, deposits and deductibles at point of service

Enters financial and clinical information into the computer system to create the medical and financial records

Posts payments to account, issue receipts to the patients.

Identifies patients with limited financial resources offering assistance and direction

07/00- 07/09 HILTON HOTEL CORPORATION, Memphis, TN

Staff Analyst – Corporate Accounting Department

Managed and balanced the Franchised Fees Account

Reconciled general ledger accounts and journal voucher preparation; month-end close

Reviewed business units, ran pegboards and made journal entries to balance accounts using PeopleSoft system

Audited the daily revenue transmissions for over 1100 franchised hotels

Interacted with hotel management to ensure accuracy of transmissions

Networked with the Franchise Credit Department regarding franchise fee billing issues related to revenue

Responsible for tracking information used for system statistics: occupancy, rates, number of hotels open/closed and number of hotels in the development pipeline

Coordinated statistical adjustments

Worked with the HOME project team to implement the new revenue system

05/99 – 07/00 ACCOUNTEMPS, Memphis, TN

Bank Reconciliation & Hotel Finance Department – Hotel Finance Department

Reconciled over 200 bank accounts for various Hilton Hotel locations utilizing Microsoft Excel

Analysis of G/L, bank activity, and variances

Balanced accounts using Microsoft Excel spreadsheets

Transitioned over 40 hotel accounts from decentralized location to Hilton’s Memphis Corporate office

Posted journal entries in the Infinium general ledger system

01/91 – 03/99 NIKE, INC., MEMPHIS, TN

Allocations/Billing Specialist

Keyed billing manifest and freight bills

Verified charges associated with billing manifests and calculated the shipping charges

Forecasted the numbers for the apparel facility

Coordinated the Stop Shipments and tracked the units/dollar values

Gathered information for the implementation of the Allocations Training Manual

Served as a problem solving consultant for the system analyst user

Corrected issues on the Allocated Orders Report

Trained new Customer Service Technicians on allocation processes

Presented the Allocations overview to visitors regarding the department’s objectives and initiatives

Accounts Payable Clerk

Performed daily balancing of the accounts payable system

Reconciled invoices to purchase orders

Processed expense reports for payment

Maintained purchase orders and report files

Preserved the daily receipts of the employees store, bank/deposits, reconciled & maintained petty cash funds

EDUCATION:

Bachelor of Business Administration in Accounting – The University of Tennessee at Martin

SOFTWARE/SKILLS: Microsoft Outlook, Microsoft Word; Microsoft Excel, MAPPER, AS400, PeopleSoft Financials

Contact this candidate