ZIYAD AL-SALIHI, CCIE (Written), CCNP, CCNA, A+, N+

216-***-**** • ac8a01@r.postjobfree.com

NETWORK OPERATIONS MANAGER • IT CONSULTANT • SYSTEMS ENGINEER • SECURITY ADMINISTRATOR

Systems Network Administration / IT Consulting / Network Integration / Migration / Upgrades / System Support / Security

A unique background as an Information Technology and Systems Administration Professional with over 12 successful years of experience in Network Administration, Security Operations, Systems Integration/Migration and Analysis, Network Infrastructure, Configuration, VSAT, VOIP, Telecommunications, Computer Repair, Diagnosis, Maintenance and Team/Client Relations. Ability to lead strategic business development initiatives from conception to implementation while offering expert advise benefiting company/client in getting the most from its technology investment. Recognized as a tenacious researcher and solutions expert with the ability to stay calm within the eye of an IT crises, quickly negotiating and communicating complicated technical concepts, solving problems and thinking ‘outside of the box,’ creating fixes to restore system order. Particular strengths in:

Large-Scale IT Project Contribution, Domestic/International Network Security Administration

Point of Contact • Management/Staff/Client IT Liaison IT Project Coordination/Management

Systems Integration, Migration and Upgrades • Installation Disaster Recovery • Backup Solutions

Virtual/Wireless Network Support • Troubleshooting • Repair Continuous Improvement Strategies

Available for Business-Related Travel and Relocation Management and Client Reporting • Team Presentations

TECHNOLOGY SKILLS • CERTIFICATIONS

OPERATING SYSTEMS: PIICix, HL7

VOIP/TELEPHONY: Cisco

COMMUNICATION PROTOCOLS: TCP/IP, HTTPS, DHCP, DNS, SMTP, LAN/VLAN/WAN, Routers,

Firewalls, Switches and VPN

WIRELESS: Nanostation PP, Bridge, Access Point and Router Mode

CERTIFIED: CCIE (Written), CCNP R&S, A+ and N+

CAREER PROGRESSION

Philips Healthcare; San Francisco, California, USA.Philips.com 2017-Present

A 5,500-member North American healthcare sales and service organization

LEAD Network ENGINEER III

•Lead and direct a diverse team of 5-6 internal/external installation professionals on various complex network and multi-phase systems composed of IT infrastructure and patient monitoring systems in both clinical and non-clinical healthcare environments

•Design and lead the implementation and testing of the IT networks and integration solutions, following industry and proprietary real-time patient data transfer requirement specifications

•Provide technical review of system configurations to ensure viability of system performance

•Collaborate with Project Manager on the planning, coordination and execution of the install projects from start to finish

•Outline work schedules; delegate assignments; prepare and submit project timetables, managing installation and adhering to project team and client requests

•Ensure team understands responsibilities, impact of the project, deadlines and what to expect down the road

•Develop and deliver IT development/training for team and customers

•Provide consultation to healthcare institutions on IT network strategies and system integrations

•Ordered needed supplies, parts and equipment prior to start of each project, ensuring delivery is completed beforehand

•Troubleshoot complex network issues and resolve escalations immediately

San Antonio Water System; San Antonio, Texas, SAWS.org 2016-2017

A public utility owned by the City of San Antonio, created through the consolidation of three (3) predecessor agencies

NETWORK ENGINEER, CONTRACT POSITION

•Planned and designed network infrastructure and Enterprise network solutions, including troubleshooting, installing, implementing and administering network systems while providing Tier III support

•Analyzed capacity issues and developed capacity planning models; assessed network performance, ensuring it met present and future needs of the business and provided network planning recommendations to management

•Configured Cisco routers, switches and firewalls while supporting network connectivity and/or related network issues for the user community; analyzed network activity, diagnosed, troubleshot and resolved issues and systematic errors

•Recommended network design changes and enhancements for improved systems availability and performance

•Analyzed facility’s bandwidth requirements and system interdependencies; developed capacity planning models

•Evaluated, recommended changes, developed and updated network security guidelines and vendor services

•Performed disaster recovery testing, meeting and/or exceeding technical criteria

ZIYAD AL-SALIHI

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Pro Petro Services; Midland, Texas, ProPetroServices • Weatherford; Odessa, Texas, Weatherford2014-2015

Independent providers of oil and gas well drilling, stimulation, cementing and coiled tubing services

FRAC ELECTRONIC TECHNICIAN • IT FIELD SPECIALIST (FRACKING)

•Rigorously maintained and troubleshot electronic and IT equipment used in fracking operations onsite at oil rigs and drilling locations utilizing software and meters to diagnose malfunctions and complete repairs while working 3-14 days straight, depending on company requirements; determined causes of operating errors and provided recommendations for corrective procedures

•Completed preventative maintenance and general repair work on various IT equipment, software (Prophet System), hardware, diesel engines, hydraulic equipment, blenders, hydration units, transmissions, pumps and frac equipment (S&S, AMI and Rollingone) while completing necessary paperwork associated with those repairs for other technicians between schedules

•Quickly repaired/replaced defective equipment and/or parts and reassembled, using hand and power tools

•Wasted no time in performing scheduled and routine preventive maintenance to ensure that fracturing equipment continued to run in top operational condition with little or no downtime

•Assembled, installed and/or repaired wiring, electrical and electronic components

•Diagnosed electronic problems and determined how to correct, checking wiring schematics, repair manuals and part catalogs

•Coordinated needed repairs, managed component replacement and worked with inventory specialist to have an inventory of components on hand in order to repair immediately for call-outs (24 hours a day; evenings/nights, weekends and holidays)

Security Standard; Midland, Texas, MidlandSecurityCompany.com 2013-2014

An IP Security Camera and Device Service Company

NETWORK ADMINISTRATOR • IT SPECIALIST

•Provided Network Administration and technical support services, installing and repairing IP security camera systems, CCTV/HD Video Surveillance, Access Control Services and Commercial/Residential Security Systems/Alarms

•Installed, configured, optimized, revamped, upgraded, integrated and migrated systems, ensuring buildings and systems communicated properly together, explaining to clients in an easy to understand format while resolving issues and problems

•Customized support for security/network devices, IP platforms and virtual/wired/wireless (LAN/WAN/VLAN) network infrastructures

•Configured and provided troubleshooting for routers, switches, wireless devices and radios

•Coordinated, planned and installed new systems and wired/wireless networks while modifying existing systems and servers, resolving failures with minimal downtime and zero repercussion of the same issues

•Performed security audits on networks and infrastructures; educated users on how to prevent intellectual property theft

•Designed and built customized server access control door boxes and mini computer order designs; set-up simulations in order to evaluate and test proposed changes to network infrastructure and/or heavy traffic flows

•Backed up and restored software, teaching and training clients the importance of backing up on a daily basis

Schlumberger; Midland, Texas 2013

BULK PLANT OPERATOR

•Properly blended and loaded ready mix trucks with customer loads and checked consistency of concrete in mixer

•Verified/compared order information, specs, weights and measurements with shipping manifests, order tickets and packing lists

•Maintained contact with main office through voice/digital 2-way radios; prepared logistics reports; submitted to management

PC Zone; Amman, Jordan 2010-2012

IT TECHNICIAN

•Assisted clients by providing technical support in person and via remote as well as building custom laptops and desktops

•Oversaw computer infrastructures; diagnosed and resolved failures; provided performance, data and root cause analysis

•Analyzed, configured and modified hardware and software peripherals for specific customers’ Windows platforms

•Understood user’s unique situations and customized setup to achieve maximum production, saving time, reducing costs, securing data, and developing procedures and tools for staging workstations

•Performed troubleshooting by walking users through various problem-solving procedures step-by-step

•Advised users on what was either technically possible or infeasible given their hardware/software configuration and/or budget

•Developed detailed procedures and system documentation, in case of disaster (flood, fire, physical or remote security breaches)

•Accommodated security implementation of firewalls, including troubleshooting, repair and maintenance of systems and operations

ADDITIONAL EXPERIENCE

2008-2009 Remote VSAT Engineer Proactive Communications, Inc. Baghdad, Iraq

2007-2008 IT/Computer Technician Al-Salihi Electronics Baghdad, Iraq

2005-2006 IT Technician (Wireless Access Point/MS Software) Eagles Office Baghdad, Iraq

EDUCATION: Northwest Vista College (NVC) AA Degree, Network Administration. Ma’mun Private College, Business Administration/Management; Baghdad, Iraq (2 years)

TRAINING: Cisco Troubleshooting and Maintaining Cisco IP; Cisco–Implementing Cisco IP Routing; Comptia Network+

Certificate; Cisco–Network, CCNA and CCNP Certificate; Comptia A+ Essentials Certificate

CERTIFIED: CCIE (Written), CCNP, CCNA, A+ and N+

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