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Customer Service Manager

Location:
Qatar
Salary:
1800
Posted:
May 02, 2019

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Resume:

WINNIE OLOO OGADA

P.O BOX Doha, Qatar

Phone: +974-**-***-***

E-MAIL: ac89ym@r.postjobfree.com

PERSONAL SUMMARY:

Am a highly motivated, confident individual with exceptional multi-tasking capabilities and able to work in a target driven busy call center environment. Hardworking with excellent attendance and punctuality records who can work equally well alone or as a team member. I can communicate effectively with people from diverse background and would be an asset to any employer who respects loyalty and responsibility.

EMPLOYMENT HISTORY

Job title – Lady Guard Al Najada hotel and apartments Certis, Gss( August 2017) – ongoing

Duties and responsibilities:

Checking and monitoring.

Access control of the people and objects in and out of the premises.

Receiving guest.

Offering safety warnings and tips about the hotel.

Maintaining order among people.

Observing and reporting.

Lady Guard :Wedding halls (July 2018)

Intercontinental Doha& West Bay,W Hotel and Wyndam Hotel.

Duties and responsibilities:

Welcoming the guest using the right approach.

Ensuring the safety of the guest by controlling the entrance and the exit of the wedding halls.

Collecting and securing the guest phones as per required by the management.

Ensuring the right persons have access into and from the wedding halls.

Kempinski residents and suites: (Dec 2017 – June 2018) Cctv operator

Duties and responsibilities:

Ensuring all cameras are working at all times before start of the shift.

Monitoring the activities captured on the cameras and informing the supervisor on duty in case of suspicious activities.

Visiting sites and location to identify the area that need to be monitored with CCTV cameras.

Editing and recording the captured images as per the instructions of the client and preparing a copy for the reference.

Protecting guest information.

Ensuring safety of the people and premises.

Atiram premium hotel- Bahrain

Call center representative (Jan- Dec 2016)

Duties and responsibilities:

Develop effective relationship with all call center department through clear communication.

Properly directed inbound calls in phone queries to improve call flows.

Made reasonable procedure exception to accommodate unsual customer requests.

Provide accurate and appropriate information in response to customer details.

Prideinn Hotel- Mombasa

Receptionist/ Call center agent (Feb- Dec 2015)

Duties and responsibilities:

Address customer service inquiring in a timely and accurate fashion.

Provide input to assist in selection and implementaion of new phone system.

Collected customers feedback and made process change to exceed customers satisfaction goals.

The Clarion hotel- Nairobi

Receptionist (Jan – Dec 2014)

Duties and responsibilities:

Answering telephone, screen and direct calls.

Tidy and maintain the receptionist area.

Prepare letters and documents.

Provide information to caller.

Ensure knowledge of staff movement in and out of the premises.

EDUCATIONAL BACKGROUND

Dec 2017- Fire warden/Marshall training and basic first aid and CPR.

Jan 2015- JULY 2016 -Certificate in tourist management.

Feb 2016- Certificate of merits driving license.(BCE)

SEP 2010 - DEC 2013 -Diploma in co-operative management

JUNE 2010 -Certificate in international computer driving license (ICDL)

2006 - 2009 -Kenya certificate of secondary education (K.C.S.E)

KEY COMPETENCIES AND SKILLS

Strong phone contact handing and active listening skills.

Customer orientation and ability to adapt/respond to different types of characters.

Excellent oral communication and presentation skills.

Ability to multi-task prioritizes, manage time effectively, organize, and work under pressure.

Proficient with MS office suites of packages eg word, Excel,PowerPoint and internet.

Ability to work for long hours with minimal supervision.

Ability to maintain high level of confidentiality and integrity.

Presentable and a fast thinker with excellent conflict resolution skills.

Referees:

Please feel free to contact the under mentioned in regards to my competence work ethics, performance or any other aspects with respect to me.

Mr. Don appletion

oDuty manager

o+973-********

Mr. Albert Mandela ogendi

oSupervisor

oThe Clarion hotel

o+254-*********

Mr. Ashraf. E

oOperation executive

o+974-********



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