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Manager Project

Quezon City, Quezon City, Philippines
May 02, 2019

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Blk * Lot * Fortune St. Adelina Homes, San Isidro, Cainta Rizal

+63 2 6468972 / +63-091*-***-****

Employment History


Senior Project Manager

July 17, 2018 – Present

BA Lepanto Building, Paseo De Roxas, Makati City


Main contact person of the Customer’s Project Manager. And responsible for all the Management requirements of the project.

Assigned for the whole project duration and will be based off-site, with the capability to travel on-site, as required.

Manages all project events such as Customer Discovery Workshop (CDW) and Trainings will have on-site Merlot Aero Project Members. User Acceptance Testing (UAT), Parallel Runs, Soft Launch, and Go-Live will usually have offsite support unless requested by the Customer to be on-site.

Responsible for all the coordination of tasks alongside the Customer Project manager and driving the project within Merlot Aero internally. Conducts regular project meetings to ensure that all stakeholders are aware of the project status.

Maintains Project Dashboards e.g. JIRA, Confluence, Monthly Board Report for COO. Recognition:

Received “Exceeds” performance review rating for FY18.

(Highest possible rating for Merlot Aero’s Annual Performance review). MACQUARIE OFFSHORE SERVICES PTY LTD.

IT Project Manager – Level 4, Manager

April 4, 2017 – March 1, 2018

The Enterprise Center, Ayala Avenue, Makati City


Manages end-to-end projects from scoping, resourcing, implementing, and presenting to the stakeholders, budgeting and project closure.

Identifies and requests project resources to ensure successful implementation. Interacts with different functional groups to plan activities. Conducts weekly Scrum meetings with the resources to ensure project tasks will be delivered as per planned.

Ensures adequate documentation of project activities for the stakeholders, Engineers, and Accounts team.

Works closely with the Sydney stakeholders to report the status of the projects and escalate issues that may potentially impact delivery of the project. Also, ensures effective implementation of all projects under end-to-end requirement of the stakeholders. Ensures projects are aligned with PMO standards e.g. Clarity status report, project financials and milestones communication to the Division Directors. Provides communications to the Accounts team about the planned activity which includes server, application/service downtime and its benefits once implemented. Maintains project dashboards e.g. JIRA, Confluence, and Clarity. And ensures project resources have enough allocation for the duration of the project. Also, approving / rejecting project resources time sheets.

Work closely with EMC and Change Management team to ensure change record is align with the Change Management standards.

Identifies cost-saving for Data Storage and Protection platform e.g. storage re-tiering, decommissioning / disposing legacy devices, server virtualizing / migrating. Recognition:

Featured in Workplace Account COG Infrastructure communication page for deprecating manual reporting via email to a self-service automation project dashboard. Recognized by Sydney stakeholder for disposing legacy devices and provided a huge cost-savings for the COG Infrastructure department. KFORCE GLOBAL SOLUTIONS (Agency of Macquarie - Contractual) Project Coordinator

April 1, 2016 – March 31, 2017

The Enterprise Center, Ayala Avenue, Makati City


Requests for project resources to implement the assigned projects. Conducts weekly meetings with the project Engineers to ensure delivery tasks will be completed as per project timeline.

Presents on a weekly basis to the Sydney stakeholders about the progress of’ the projects. Also, reports any issues, risks that will impact the delivery of the projects. Provides communications to the Accounts team about the scheduled activities. Recognition:

Featured in Manila Newsletter for completing all Audit items that were successfully migrated to new landed backup environment.

Featured in High Flyer Newsletter by the Sydney Account Director. COGnition Excellence Superstar of the week.


Project Manager

February 20, 2015 – January 11, 2016

ITO (Infrastructure Technology Outsourcing) Project Services McKinley Hill, Taguig City


Ensure the solution and business case is satisfactorily defined and accepted by the customer.

Identify and leverage appropriately skilled resources for the implementation activities required.

Provide regular updates to the customer on the portfolio of request being managed for implementation, and work through implementation issues to resolution with all the internal and external delivery groups.

Track each individual activity and determine when all the delivery tasks have been completed.

Understand, manage and maintain the Profit & Loss report for the portfolio of accounts/requests with careful consideration to agreed budget and schedules. Use good business judgment in prioritization of service requests in line with business objectives and contractual commitments.

Ensure that all completed implementations are passed onto the Financial Account team for invoicing.


Project Management team supporting Boral account have completed a total of

$1,000,000 AUD worth of project in Q3 of 2015. First ever, financial achievement of HP from Boral account.


Change Analyst

ITO Global Service Management

August 3, 2012 to February 20, 2015

McKinley Hill, Taguig City

Awards / Recognitions & Extra Curricular Activities: Received a “Significantly Exceeds Expectations” performance review rating for FY13

(Highest possible rating for HP’s Annual Performance review process). Received a total 22 recognitions from different capabilities and onshore team in New Zealand supporting Fonterra account - FY13

Global Service Management Employee Engagement - Finance and Secretary Officer - FY13

Global Service Management Newsletter Officer - FY13 HP Nationwide Dance Throw down Champion - FY13

HP Dance Throw down Best Choreography - FY13

Participated in Inspire @ HP activities – Brigada Eskwela HEWLETT-PACKARD

Quality Analyst

ITO Global Service Desk

May 17, 2010 to August 2, 2012

McKinley Hill, Taguig City

Awards / Recognitions:

GSD SDE ICON Awardee - Q2 FY12

GSD SDE Audit and Compliance Champion - FY12 1H (March 2012) Global Service Desk Recognition Blog Newsletter – June 2011 (Front Page Circle of Excellence)

Global Service Desk High Profile Awardee - April 2011 Global Service Desk Recognition Blog Newsletter – March 2011 (Front Page Circle of Excellence)



October 13, 2008 to May 2010

One Julia Vargas, Ortigas Center Pasig City

Awards / Recognitions:

Most Supportive Coach of the year - 2009

Highest Team Sales Conversion of the year - 2009

Best Team in Equifax Inbound Customer Service of the year – 2009 Best Coach for the month of August 2009

Best Team in QA for the month of January 2010

Top Coach (Team Manager) for the month of January 2010 Top Coach (Team Manager) for the month of February 2010 Top Coach (Team Manager) for the month of March 2010 SITEL

Sales Coach / Assistant Team Manager

September 24, 2007 to October 13, 2008

E. Rodriguez Jr. Ave., Quezon City


Customer Service Professional

March 13, 2006 to September 24, 2007

E. Rodriguez Jr. Ave., Quezon City

Award / Recognition:

Overall QA Top Performer in Chase Business Account campaign 2006 STERLING GLOBAL CALL CENTER

Call Center Agent

April 2005 to March 2006

Ortigas Center, Pasig City


QA Superstar of the Week (November 14-20, 2005)

QA Superstar of the Week (November 28-December 4, 2005) ONE GLOBAL CONTACT CENTER

Call Center Agent

January 2005 to March 2005

Ortigas Center, Pasig City


Assistant Restaurant Manager

August 2001 to August 2004

Robinsons Metro East Mall, Pasig City

Educational Background

University of Santo Tomas

B.S. Hotel and Restaurant Management, 2001

Dean’s Lister


Certified Six Sigma Yellow Belt

January 26, 2018

De La Salle University School of Business

ITIL v3 Foundations Certification

February 10, 2012 – (Certified)

Coach Certification

SITEL Customer Care Philippines

November 2008 – (Certified)


Certification Preparation: Certified Scrum Master

LinkedIn Learning

April 2019

Negotiation Foundations

LinkedIn Learning

April 2019

Leadership Foundations: Leadership Styles and Models LinkedIn Learning

April 2019

Learning Dynamics 365

LinkedIn Learning

December 2018

Problem Solving Techniques

LinkedIn Learning

November 2018

DevOps Foundations: Lean and Agile

LinkedIn Learning

October 2018

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