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Registered Nurse/ Customer Service Representative

Inglewood, California, United States
May 02, 2019

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Mark Ross Mendoza RN

Portofino Circle, Cypress, CA 90630


April 2019

Dear Hiring Manager,

As a Registered Nurse with 8 years of experience,I believe that I am well suited for any job position in a hospital setting.

Before I became a Registered Nurse, I started from the bottom working as a Nursing attendant and worked hand in hand with RN's to serve patients. With this I am well aware of the foundations in practicing safety in every tasks that I do. Being in this field for quite a number of years taught me on how to be people-oriented and compassionate. In stressful situations, I developed to demonstrate empathy for patients and work cooperatively to develop a plan the patient is likely to follow from admission to discharge.

Being a Staff Nurse with vast hospital and clinical experience at Emergency Room, Intensive Care Unit (ICU), Medical, Surgical, Geriatrics and Pediatrics, I had gained a thorough understanding and mastery of skills required for this job such as how the system works and determining the needs of patients. I also attend annual workshops and seminars to hone my skills and to update myself on new trends in medical field I am also a Charge Nurse for about 4 years showing my managerial and leadership skills when I am entitled to. I have also developed a suitable ability to work in pressure and commended for having the nature to create an admirable working environment with my fellow nurses, doctors and patients

I would appreciate being given the opportunity to sit down with you to go over my application and discuss your needs. I am very enthusiastic to work at your agency and impart my knowledge and skills. Thank you for your considering my application. Sincerely,

Mark Ross Mendoza RN

Jul 2011 - Feb 2019

Mark Ross Mendoza RN

Portofino Circle, Cypress, CA 90630

714-***-**** •

8+ years of nursing experience with strong conclusive background in Medical, Surgical, Geriatrics, Pediatrics, Medical ICU and Emergency Room. Demonstrates critical thinking skills in decision-making as a charge nurse. Performs with ease and with composure even in hustling hospital environment. With vast experience in communicating with different professionals especially in hospital setting. Has a thorough knowledge on diseases and illnesses and what course of action and plan of care is best to meet patients needs. License

Registered Nurse - Texas RN#876456, expires 02/21

Key Qualifications

● Generally ensures plan of care to the patient is followed from admission to discharge.

● Works hand in hand with the health care team to formulate short and long term discharge plan

● Experienced in delegating tasks to fellow nurses (4-6 RN's).

● Competent in handling large number of patients (20-30 patients in 1 unit).

● Skilled and comfortable working in different areas on the hospital.

● Trustworthy with amiable personality that produces harmonious professional setting with the health care team.

Work Experience

Registered Nurse - Staff Nurse/ Charge Nurse

Metropolitan Medical Center, Manila, Philippines

● Responsible for patient management from admission to discharge.

● Delegate the shift's tasks to all of the nurses in the unit and coordinates with physicians who need assistance.

● Ensures efficient and coordinated flow of patients needs, makes referrals and serves as a resource person of information.

● Collaborates with health care team, patient and family to proactively develop and implement a safe and appropriate discharge plan.

● Guides the patient and the family with the decision making in the services and facilities they need upon discharge

● Administers medications and chemotherapy drugs, IV insertion, tracheostomy tube, nasogastric insertion, foley catheter insertion, assists in intubation, operate mechanical ventilator and defibrillator, use of ECG. Jan 2011 - Jun 2011

Jan 2010 - October 2010

Aug 2007 - December 2007

October 2009

Nursing Attendant/ Steward

Metropolitan Medical Center, Manila, Philippines

● Receives patient upon arrival in the hospital and moves them to the transport of choice (wheelchair, stretcher, bed) safely and smoothly.

● In first contact with patients upon arrival in the ER and performs initial (basic) assessment when entitled to.

● In charge in assisting patients to accomplish ancillary procedures in the hospital.

● Takes vital signs, sends specimen, convey and moves patients documents and hospital records to different departments

SITEL - Dow Jones/ The Wall Street Journal

Customer Service Representative - Ortigas City, Philippines

● Receive calls from USA/CANADA

● Demonstrates outstanding problem-solving and active listening skills – able to diffuse difficult customer situations with tact and ease

● Candidate for promotion as a Mentor for consistently meeting/ exceeding manager's expectation


Liaison Officer - Manila City, Philippines

● Communicates with engineers and GSIS employees to facilitate project design, proposals and blueprints

● Handles payroll of employees


Bachelor of Science in Nursing (BSN)

Our Lady of Fatima University


• BLS; Basic Life Support (AHA) - CPR Training Center Alhambra; 04/2019-04/2021 E-card Code: 195*********

• ACLS; Advanced Cardio Vascular Support (AHA) - Philippines Children Medical Center; 06/2015-06/2017

• IV training program in the Philippines

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