Registered Nurse/ Customer Service Representative
Resume:
Mark Ross Mendoza RN
Portofino Circle, Cypress, CA 90630
*******@*****.***
April 2019
Dear Hiring Manager,
As a Registered Nurse with 8 years of experience,I believe that I am well suited for any job position in a hospital setting.
Before I became a Registered Nurse, I started from the bottom working as a Nursing attendant and worked hand in hand with RN's to serve patients. With this I am well aware of the foundations in practicing safety in every tasks that I do. Being in this field for quite a number of years taught me on how to be people-oriented and compassionate. In stressful situations, I developed to demonstrate empathy for patients and work cooperatively to develop a plan the patient is likely to follow from admission to discharge.
Being a Staff Nurse with vast hospital and clinical experience at Emergency Room, Intensive Care Unit (ICU), Medical, Surgical, Geriatrics and Pediatrics, I had gained a thorough understanding and mastery of skills required for this job such as how the system works and determining the needs of patients. I also attend annual workshops and seminars to hone my skills and to update myself on new trends in medical field I am also a Charge Nurse for about 4 years showing my managerial and leadership skills when I am entitled to. I have also developed a suitable ability to work in pressure and commended for having the nature to create an admirable working environment with my fellow nurses, doctors and patients
I would appreciate being given the opportunity to sit down with you to go over my application and discuss your needs. I am very enthusiastic to work at your agency and impart my knowledge and skills. Thank you for your considering my application. Sincerely,
Mark Ross Mendoza RN
Jul 2011 - Feb 2019
Mark Ross Mendoza RN
Portofino Circle, Cypress, CA 90630
714-***-**** • *******@*****.***
8+ years of nursing experience with strong conclusive background in Medical, Surgical, Geriatrics, Pediatrics, Medical ICU and Emergency Room. Demonstrates critical thinking skills in decision-making as a charge nurse. Performs with ease and with composure even in hustling hospital environment. With vast experience in communicating with different professionals especially in hospital setting. Has a thorough knowledge on diseases and illnesses and what course of action and plan of care is best to meet patients needs. License
Registered Nurse - Texas RN#876456, expires 02/21
Key Qualifications
● Generally ensures plan of care to the patient is followed from admission to discharge.
● Works hand in hand with the health care team to formulate short and long term discharge plan
● Experienced in delegating tasks to fellow nurses (4-6 RN's).
● Competent in handling large number of patients (20-30 patients in 1 unit).
● Skilled and comfortable working in different areas on the hospital.
● Trustworthy with amiable personality that produces harmonious professional setting with the health care team.
Work Experience
Registered Nurse - Staff Nurse/ Charge Nurse
Metropolitan Medical Center, Manila, Philippines
● Responsible for patient management from admission to discharge.
● Delegate the shift's tasks to all of the nurses in the unit and coordinates with physicians who need assistance.
● Ensures efficient and coordinated flow of patients needs, makes referrals and serves as a resource person of information.
● Collaborates with health care team, patient and family to proactively develop and implement a safe and appropriate discharge plan.
● Guides the patient and the family with the decision making in the services and facilities they need upon discharge
● Administers medications and chemotherapy drugs, IV insertion, tracheostomy tube, nasogastric insertion, foley catheter insertion, assists in intubation, operate mechanical ventilator and defibrillator, use of ECG. Jan 2011 - Jun 2011
Jan 2010 - October 2010
Aug 2007 - December 2007
October 2009
Nursing Attendant/ Steward
Metropolitan Medical Center, Manila, Philippines
● Receives patient upon arrival in the hospital and moves them to the transport of choice (wheelchair, stretcher, bed) safely and smoothly.
● In first contact with patients upon arrival in the ER and performs initial (basic) assessment when entitled to.
● In charge in assisting patients to accomplish ancillary procedures in the hospital.
● Takes vital signs, sends specimen, convey and moves patients documents and hospital records to different departments
SITEL - Dow Jones/ The Wall Street Journal
Customer Service Representative - Ortigas City, Philippines
● Receive calls from USA/CANADA
● Demonstrates outstanding problem-solving and active listening skills – able to diffuse difficult customer situations with tact and ease
● Candidate for promotion as a Mentor for consistently meeting/ exceeding manager's expectation
RACISCOR
Liaison Officer - Manila City, Philippines
● Communicates with engineers and GSIS employees to facilitate project design, proposals and blueprints
● Handles payroll of employees
Education
Bachelor of Science in Nursing (BSN)
Our Lady of Fatima University
Certifications
• BLS; Basic Life Support (AHA) - CPR Training Center Alhambra; 04/2019-04/2021 E-card Code: 195*********
• ACLS; Advanced Cardio Vascular Support (AHA) - Philippines Children Medical Center; 06/2015-06/2017
• IV training program in the Philippines
Contact this candidate