West Chicago, IL
Self Motivated Sales Engineer with a proven track record of success in IT and Telecommunications. Effective problem solver with a record of excellent leadership. Bilingual with fluency in Spanish.
Equinix, Chicago, IL 05/2013-Present
Advocated all pre-sale support of all company products and services.
Technical Liaison supporting account executive on sales presentations, customer meetings, trade shows, and other forums, including leading detailed technical data center tours.
Responsible for pre-installation requirements for handoff to Customer Service group and general project management activities.
Provides answers to customer inquiries concerning all Equinix products and services.
Assists in RFI/P/Q preparation as requested by Sales Representatives.
Works closely with sales teams to earn new business and maintain existing customer relationships.
IBX Network Technician 11/2011-5/2013
Install, terminate, test and label cross-connects (cat5, coax, fiber) in the IBX.
Move and install cabinets and relay racks.
Troubleshoot circuits with use of BERT equipment.
Troubleshoot issues for customers.
Install hardware including: shelves, power strips, rails, cable management, and customer equipment.
Report current status via ticketing system, shift reports and email.
Manage multiple concurrent projects and work as a team.
Maintain accurate customer records within Equinix Database to ensure integrity.
Provide training to colleagues on ISO Layer 1-4 on router and switch configurations.
Chiro One Wellness Centers, Oakbrook, IL 09/2010-11/2011
National Field Network Engineering Manager
Managed all corporate owned entities Local Area Network (LAN) and Wide Area Networks (WAN) including the management of hubs, switches, routers, firewalls and servers, VPN, security infrastructure.
Created and implemented documentation manuals for training end users and vendors on newly implemented technologies.
Created “scope of work” (SOW) for managing and monitoring progress of contractors at remote locations nationwide.
Worked on service tickets from Technical Support Manager and managed the schedule of both self and field service technicians.
Managed all field technicians in ensuring the smooth installation of all new hardware, systems, and software for networks.
Managed, monitored and motivated the cross functional team assigned to the project.
Conducted direct training sessions for all staff on a wide range of software applications.
Managed an IT Service Delivery team of six employees and was responsible for career development and appraisals.
Capital Business Equipment, Chicago, IL 02/2009-09/2010
Field Service Technician
Installed and serviced Point of Sale (POS) systems, Closed Circuit TV (CCTV) surveillance systems, alarm systems and audio visual systems.
Identified and solved problems with aforementioned equipment.
Provided PC support for clients both on-site and over the phone.
Upgraded hardware and software for clients to prevent security vulnerabilities and breaches.
Managed and maintained company inventory and van.
Provided 24-hour on-call services approximately one week per month.
Helped train newly hired field service technicians.
Prepared weekly expense reports.
ADDITIONAL RELEVANT EXPERIENCE
AT&T Chicago, Chicago, IL
Bellsouth, Asheville, NC/Atlanta, GA
ITT Technical Institute, Tampa, FL
Associate of Science, Electrical Engineering Technology
College of DuPage, Glen Ellyn, IL