Sales Customer

Kiera Taylor

West Valley City, Utah, USA

Tel: +1-080*-***-**** E-mail: *********@*****.***

Accounting Professional Profile

Dedicated and highly-motivated individual and recent graduate with a degree in accounting and hands-on experiences. Gain comprehensive knowledge regarding streamlining and improving processes, while implementing various methodologies. Young professional with an aptitude for innovation and creative problem-solving skills. A passionate and focused leader with ability to establish trust, clear vision, and build long-standing, collaborative relationships both inter-organizational and external clients.

Academic Qualifications

Bachelors in Accounting (April 2019), Western Governors University

Associate Degree in Business (May 2016), Salt Lake Community College

Core Competencies

• Adept instructional capability with a responsible attitude focused on efficient project completion in a timely manner. Adaptable within changing work environments and providing support to all levels of management.

• Capability to exceed goals through aligning resources with the corporate vision and business strategies.

• Ability to adapt in today’s fast-paced environment by building relationships, thinking outside the box, demonstrating flexibility, an entrepreneurial spirit, and an innovative mindset.

• Expert in identifying the root cause of issues and translating complex processes into clear and actionable steps.

Conferences

International Students for Liberty – Washington, DC (2015)

Proactively contribute to a national and international conference in Washington, D.C. with featured speakers that included: Former Representative Ron Paul, Judge Andrew Napolitano, former Mexican President Vincente Fox, and via satellite streaming Edward Snowden.

Effectively participate in breakout sessions on topics like “The Do’s and Don’ts of Talking Liberty” “Self-Control or State Control” and “The Response to Tyranny is More Freedom, Not Less”.

Communicate effectively with more than 1,700 pro-liberty attendees including congressmen Thomas Massie, Justin Amash, Sponsors and exhibitors which included: Google, American’s for Tax Reform, The Free State Project, Praxis, The Mises Institute, FreedomWorks, and The Atlas Network.

Seminar

Foundation for Economic Education – Prescott, AZ (2013)

Joined “Who Will Build the Roads” FEE seminar to discuss the drawbacks of government-owned assets, as well as interactive critical-thinking group sessions involved brainstorming market solutions to common shortages like organ donation.

Attended 3-Day Summer Seminar to collaborate effectively with economists like Ben Powell the director of the Free Market Institute and Jeff Proctor of Market- Based Management Consulting.

Coordinated with inspirational business leaders, professors, and FEE alumni to gain entrepreneurial skills.

Volunteer Experience

Ron Paul 2012 Campaign – Ankeny, IA (Aug 2013 – Present)

Organized trip to headquarters in Ankeny, Iowa with hundreds of other student volunteers to attend “Ron Paul’s Christmas Vacation” in hopes of giving the candidate an edge in the upcoming Jan 3 caucuses.

Delivered active functional support to hundreds of Iowans in an interned-biased phone-bank setting.

Collated data from phone banking call sheets and integrated into the Voter Tracker Database.

Internship

Young American’s For Liberty – Washington, D.C. (Aug 2013 – Present)

Gather hundreds of voters through cold-calling with an aim to educate and introduce pro-liberty candidates throughout the United States.

Develop leadership, time management, and organizational skills, as well as hard-work ethic.

Relevant Experience

IRS (Mar 2018-Current)

Tax Examiner

Evaluate all available information and take corrective actions, such as credit transfers requests, re-computed tax, and/or penalty and interest.

Access relevant systems to view and/or update taxpayers' accounts regarding payments received, review status of the case, and/or to make account adjustments.

Enter data into automated system to adjust tax, penalty, and/or credit adjustments.

Recognize indications of tax fraud; make determinations and use sound judgment concerning taxpayers' data and responses.

Gain cooperation of taxpayers by explaining the best options available to resolve the problem or question, mutual interests, and to make sure they understand their responsibilities.

Interpret the law as it relates to the issues and if affects the performance and efficiency of the Internal Revenue Service.

Educate taxpayers on action(s) needed to achieve compliance with tax filing/liabilities.

Verizon Wireless (Sept 2016-Present)

Tech Advocate

Provide a high level of resolution support to multiple business customer types and adapt to their varying needs and requirements in order to bring more value to customer, shareholders, and other employees.

Deliver efficient customer support on large accounts, with the ability to multi-task and be proficient in customer-facing systems. Be solution oriented and proactive, provide first call resolution to eliminate repeat calls and reduce unnecessary transfers.

Sell the value of Verizon solutions by using strong communication and negotiation skills to improve the customer experience and increase company revenue as well as identify opportunities to drive growth and offer proactive solutions.

Intricate knowledge regarding products; maintain an understanding of evolving network capabilities including CDMA and LTE equipment ranging from feature phones, smart phones, desk phones utilizing Voice over Interned Protocol (VoIP) technology, and mobile broadband equipment for Windows and Mac operating systems.

Applying technical knowledge to resolve customer issues and provide assistance on consistently evolving technologies though effective troubleshooting as well as assist with escalations, large batch orders, and large research requests

Verizon Wireless (Sept 2016-August 2018)

Coordinator-Bus/Gov Cus Ops

Increase revenue and profit margin by identifying sales opportunities and new business leads.

Deliver exceptional services to the customer by identifying and timely resolving issues and escalations.

Communicate with sales, fraud, and BFO department to manage business accounts in line with predefined standards. Ensure timely delivery of value-added services to customers in order to prevent churn.

Perform account analysis with an aim to provide superior customer oriented-solutions, with urgency by efficiently utilizing various systems.

Partner with leaders to identify trends to meet adjectives to drive results and apply strong sense of ownership.

Herrick Industrial Supply Co (Mar 2016-Sept 2017)

Sales Consultant

Collaborated effectively with superiors, vendors, and clients to maintain adequate amount of stock to ensure seamless operations and to maximize sales opportunities.

Strengthened relationship with existing clients, as well as the foster congenial relationship with new potential customer relationships to increase sales by 15%.

Conformed to predefined standards and accordingly oversaw all aspects of store location including opening and closing store location, as well as maintaining other store obligations.

Managed and maintained inventory by introducing and implementing store organization techniques.

Additional experience as a server at Garcias Mexican Restaurant and Waitress at Chilis.

Honors & Awards

President, Young American’s for Liberty SLCC Fee Summer Seminar Series, Foundation for Economic Education Business Tuition Waiver, Salt Lake Community College Leading 1st-year employee at Verizon Wireless

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