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Practice Supervisor, Healthcare

Lubbock, Texas, United States
May 01, 2019

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Marisa D. Hardin

**** **** ****** *******, ***** 79424

806-***-**** *


• Proven performance in planning, developing, organizing, implementing and directing day to day operations of multi-specialty medical clinics.

• Shown strong initiative, judgment, problem solving and decision making abilities.

• Ability to supervise a variety of employees Strengths include ability to motivate, strategically delegate tasks and projects and deal with personnel in an equitable manner.

• Proven ability to develop and implement policies.

• Strong sense of vision to define and accomplish organizational goals.

• Provide support for five multi-specialty physicians: credentialing; liaison with administration; keeping up with licensure, etc.

• Fluent in Spanish: speak, write and read


Covenant Medical Group 1997 – Present

Practice Supervisor

As a practice supervisor, I have gone from supervising a single practice to multiple practices and overseeing five to thirty plus employees at one time. In that role, I recruited and hired staff for those practices from mid-levels to front desk personnel. I also train, develop and execute current policies, deal with customer services issues, perform employee evaluations, assisted with implementation of electronic medical records into those practices, deal with insurance & billing dilemmas, ensure all billing/coding is posted in a timely manner and work closely as a liaison between the physicians and hospital administration.

Supervised Practices:


• Pediatric Intensive Care Physicians/Covenant Children’s Hospital 2014- Present

• Pediatric Orthopeadic Surgery

2012 – 2014

• Established a Pediatric & Adult Plastic Reconstructive Surgery practice into Covenant Medical Group

2011 – 2013

• Established an Internal Medicine Practice into Covenant Medical Group. 2009 – 2012

• Maternal Fetal Medicine

2008 -2011

• General & Surgical Oncology

2008- Present

• Hand Surgery


• Pediatric Cardiology

o Established two regional clinics for Pediatric Cardiology

• Odessa & Midland, Texas, August 2007- August 2012 1997-Present

• Pediatric Surgery Practice

o Sustained three clinic locations for Pediatric Surgery

TTUHSC, Medical Office Plaza 1996 – 1999

El Paso Regional Clinic 1998 – 2005

Midland Regional Clinic 1998 - 2006

o Covenant Medical Group Practice 1997- Present

Midland Regional Clinic 1998 - 2006

• Extra Curricular

2019- Present, Covenant Medical Group

o Form Committee, Member

2018- Present- Covenant Medical Group

o Patient Experience Committee, Member

2012- Present, Covenant Children’s Hospital

o Established & Management of Regional Specialty Clinics o Midland June 2016- Present

o Odessa, August 2014- Present


o Graduate, Covenant Leadership Academy

2012-2014 Covenant Foundation

o Team Leader, Covenant Cares Campaign

2011 Covenant Foundation

o Ambassador, Covenant Cares Campaign

2007 Allscripts Electronic Medical Records

o Attended a workshop in Chicago, IL for implementation of EMR system into the medical group

o Designated as a SuperUser

2000- 2007 Trauma Services

o Worked closely with Director of Trauma

o Implemented trauma physician compensation

o Corresponded with referring hospitals and EMS

o Entered data for National Trauma Registry, Adult/Pediatric 1998-2005

o Established a Pediatric Surgery Clinic in El Paso, Texas 1997-2011

o Assistant to Pediatric Trauma & Medical Director Texas Tech University Health Sciences Center 1991- 1997 Office Manager

Practice moved from the Department of Surgery to Medical Office Plaza

• Duties changed to hiring manager, established office procedures, worked with residents & medical students, and coded & billed all surgical procedures for three pediatric surgeons. Administrative Assistant

• Assistant to Pediatric Trauma Medical Director

• Coordinated surgical residents & medical students’ duties during rotation of Pediatric Surgery

• Maintained Pediatric Surgery grant study information

• Extra-Curricular


o Established a Pediatric Surgery clinic in Odessa, Texas 1992-1997

o Worked with the Department of Surgery administers with rotation of medical students & surgical residents.


Wayland Baptist University

• Masters, Business Administration & Management May 2014 Wayland Baptist University May 2011

• Bachelors, Human Resources, Graduated Cum Laude


Chamber of Commerce

• Member, Focus Leadership Group (1 year program) 2011-2012

• Member of Hispanic Division 2010- Present

Purpose Medical Mission 2019 -Present

• Member

Networking for Kids 2018 – Present

• Member

American Academy of Professional Coders 1996- 2016 AWARDS/CERTIFICATIONS:

Covenant Health System:

President’s Club 2016

Top 95% of Managers/Supervisors 2011-2013

Gallup Award

• Top 85% Percentile 2007-2008

Mission & Mentoring Leadership Program 2008

Exceptional Leader Award 2004

• Employee Opinion Survey

Values in Action Award

• Justice 2011

• Dignity 2005

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