Seasoned analyst and a successful servant leader over 10 years of solid experience with Business analytics, Quality assurance and Scrum framework.
Experience working on Intranet (Internal application development) as well as web based (Digital application development) experience.
Well versed in keeping dynamic project/s and teams informed by creating MOM’s, Project announcements, Project charters and various other project communications.
Work with team size ranging 4 to 15 depending on the product size.
Solid experience with Scrum techniques, running daily stand ups, Sprint review, Sprint Retrospective meetings.
Help the scrum team remove any roadblocks hampering their performance to deliver committed output.
Facilitated Daily Scrum Meetings and Monthly Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement.
Very good experience on Product backlog grooming, Sprint retro grooming.
Used Scrum techniques like MoSCoW to get the best out of requirement prioritization
Followed SAFe (Scalable agile) agile methods in different projects.
MS DOS, Win 95/98/NT/2000,2007/XP,
MS Office Suite(Word, Excel, PowerPoint, Project, Access)Agile (Iterative), Waterfall, RUP
IBM Requisite Pro, Caliber, JIRA, Microsoft TFS
MS Outlook, IBM Lotus Notes
QTP, Mercury Test Director, QC, JIRA
Business Case, Feasibility Study, Vision and Scope, use case, Activity Diagrams, Requirements Specification Document- Functional Requirement Traceability Matrix, Sign off Documents
RUP, Use Cases, Workflow, Dataflow, Agile, Scrum
MS Word, MS Excel, MS PowerPoint, MS Project, MS Outlook.
iRise Studio 8.0,8.5, Snagit
Ascena Retail Group, Inc. Columbus Ohio (October 2018 - current)
Sr. Scrum Master- Loyalty Program
Ascena Retail Group (Ascena) is implementing Loyalty Program for Premium Segment (Ann Taylor, Ann Taylor factory outlet, Loft, Loft Outlet, Lou & Grey) & PLUS Segment (Lane bryant & Catherine). Project involves integration between various third parties e.g. Kobie, CRM/CEM, ADS and Ascena systems like ATG, OMS, FMW and SAS.
Loyalty Program implementation is to appreciate customer with rewards points on every dollar spend and encourage customer to shop again with saving. This holistic approach allows Ascena to generate more revenue and gain customer relation
Helped keeping the product backlog crisp and prioritized.
Prepared several matrixes for the leadership team.
Chaired daily stand up and other scrum ceremonies. Removed daily blockers and designed effective communication channel between teams.
Communicated overall program updates with the PMO.
American Water – Voorhees NJ (March 2018- Sep 2018)
Sr. Scrum Master - Autonomous Intelligence Team:
Amwater.com Web Revamp: Project was to revamp current website and consolidate 16 state specific websites to one!
Manage off shore / onsite coordination as a Scrum Master.
Managing offshore daily Stand up calls - team of 20 developers/QA’s and Running SOS daily stand up with PO and other cross functional team members.
Guide and motivate India team to adopt Scrum culture and constantly improve team performance and velocity.
Work closely with Product Owners and BA’s to get the backlog refined, detailing acceptance criteria.
Work with UX designers to set up process for design approvals and resolve any issues related to designs.
Maintain balance of communication between Onsite and off shore team members.
Run daily Stand up calls, Sprint demo, Sprint Planning, Sprint Retro calls.
Set up any meetings required to resolve issues.
Track all change requests and drive them through designated approval process.
Keep a track on any SOW change items.
Closely monitor change requests and prioritize based on impact.
Maintain Scrum boards and Task boards for the project.
Scripps Health – San Diego, CA (September 2017 – Feb 2018)
Sr. Scrum Master
Direct Appointment Scheduling- This project enables patients to schedule appointments directly through their MyChart without having to call the clinics.
Premier ACO - Qualcomm Incorporated has formed a strategic alliance with Scripps Health to provide new custom health plan options to its San Diego-based employees and eligible dependents beginning 2018.
Vendor Management Platform Revamp- Project was designed to overhaul existing VMO application to better serve the suppliers and ease of internal use. Added new vendor evaluation functionality, added more customized reports, enhanced resume parsing technique, candidate play feature (System will generate a link where potential candidates are asked to provide few USP’s about the job they are applying).
Lead and execute sprint ceremonies, team norming, release planning, and escalating/resolving blockers
Worked with Product Owners to constantly groom the product backlog.
Calculating team capacity, team productivity and thrive for continuous improvement.
Communicated all aspects of project progress and product increments to the higher management.
Maintained Burndown charts, dashboard reports in Team Foundation Server (TFS).
Bring order to chaos by providing guidance on process
es, communicating project timeline, assessing risk factors and suggesting solutions to mitigate them, defining clear deliverables, and resolving escalations.
Work with other EPIC analysts to finalize Integration and application test scripts.
Review EPIC delivered scenarios and update them based on the approved workflow.
Used SharePoint as a document repository and created multiple templates. User manuals.
Through daily meetings, detailed project timelines, and the removal of project roadblocks
Conducted mock screen walkthrough sessions with other business partners.
Montefiore Medical Center – Bronx, NY (June 2017 – Sep 2017)
Sr. Scrum Master (Temporary Backfill position)
Department of OBGYN
The overarching goal and objective is to rebuild the physician scheduling templates and associated business processes for all Divisions within the department of OBGYN and Women’s Health. At the end of this project, the department will have an efficient and consistent process for physician templates and patient schedules with appropriate levels of booking, maximized use of clinical FTEs, an appropriate compliment of patient visit types within the daily schedule, and improved patient access to care with minimal appointment wait times.
Gathered business requirements through interviews, surveys, prototyping and observations of account managers.
Analyzed and prioritized user and business requirements, as system requirements, that were included while developing the software.
Work with unified admin’s and department directors to analyze current state.
Guided division on best practices also encouraged the teams to follow more productive model for scheduling and referral authorizations.
Involved in 2017 upgrade build and testing activities for Cadence and Prelude.
Participated in PRCT, Unit and Regression testing activities using HPALM.
Provide suggestions for continues improvements to the department directors and admins.
Scripps Health – San Diego, CA (September 2016 – May 2017)
Sr. Scrum Master
Project: Patient Compass is a web based online system where patients can log in /register and pay their outstanding bills online or request for payment assistance or payment plan.
Worked as a Business analyst as well as Scrum master for different business groups.
Maintained continuous growth in delivering the product increments for assigned projects.
Taking constant feedback from the business users / Product owners on the last delivered product increment to calculate the value points delivered in each sprint.
Lead Sprint retrospective sessions with the team to constantly motivate them and discuss process improvement ideas.
Identify the MVP (Minimum viable product) for each project, collaborating with product owner and the team, strive for delivery of business value incrementally and timely delivery through strategized faster feedback cycles.
Involved in Application, Integration, PRCT and UAT testing, SU Update testing, Regression and Smoke testing activities.
Build and review the Provider templates.
Thoroughly tested variety of workflows.
Participated in Template build seminars pre go live and worked with operational leaders to get desired results on appointment conversation and template build.
Identify any issue while testing and log defects in HP ALM and make sure it is assigned to right person. Assign Cadence build related tickets to self and try to expedite the fixing process.
Follow the change management process from the client.
Maganti IT Resources – Multiple Projects/Clients
Scrum Master - (Nov 2011 to September 2016)
The Rooms Corporation of Newfoundland and Labrador – Naugatuck CT (Jan 2015 – Sep 2016)
Role: Scrum Master
The Rooms is Newfoundland and Labrador’s largest public cultural space. The Project was to redesign their current website which was not updates from last 10 years and build a new CMS system which will be synchronized with the other applications of the ROOMS.
Analyzed the current state /process of the ROOMS website.
Reviewed the RFP documents and amendments and prepared a detailed response to the RFP.
Created Statement of Work documents and responded all the queries from the contractors.
Worked with the offshore development and testing teams to carry our daily stand up meetings, sprint review and sprint retro.
Built a strong communication bridge between onsite product owners and offshore teams.
Facilitated Product increment demo sessions with the PO’s and removed any impediments and road blocks for teams.
Continuously guided the scrum team to deliver committed product feature by end of each sprint.
Acted as a tester and BA when needed.
CuroRc - Naugatuck CT (Dec 2013 – Sep 2016)
Scrum Master / QA
Project: CuroRc is a retail software that helps the martial arts studios to handle their daily book of work through a single screen interface.
There are various modules that a customer can purchase depending on their need. My role was to be a liaison between offshore development and testing team and the onsite stake holders and users.
Manage SCRUM teams to deliver business critical initiatives, leading multiple projects simultaneously from inception through go-live activities coordinating with technical leads, product managers, release management, external teams and vendors.
Highly involved in the market research and competition analysis activities.
Help the scrum team remove any roadblocks hampering their performance to deliver committed output.
Based on the research and market analysis started preparing requirement documents.
Broke down the major software features in various Epics and laid out 5 sprints at a time.
Followed Test driven development (TDD) approach to make sure a piece of functionality is first tested without developing it and then grooming it to fit required needs.
Visited multiple Martial arts client sites in different states to understand their current process and took their inputs for process improvement.
Macy’s Inc-New York-NY (Dec 2012 – Nov 2013)
Digital Business Analyst
Project - Macy’s is a department store specializing mostly in Retail clothing, Jewelry, Watches, Dinnerware, and Furniture with over 850 stores in the United States. The project ‘E-Macy ’involved enhancing the current email system to significantly reduce internal operations time and ensure that customers receive all information relating to their orders in an attractive and brand-appropriate manner. And update the digital site for holiday promotional features.
Managed projects, which integrated B2B data (i.e., admissions policies, fees structure, etc) with other academic institutions.
Worked on the Holiday promotional websites.
Gathered requirements for New Catalogue, Products, Categories, promotional features etc.
Involved in detailed Project planning at the initial stage and worked closely with the Project Managers and SME’s throughout the project.
Worked with marketing teams to perform Up-sell and Cross-sell Analysis to check which products are selling better together.
Prepared User Guide, FAQ’s and Training Manuals.
JP Morgan Chase- Columbus Ohio (Nov 2011 – Oct 2012)
Role: Agile Business Analyst
As a member of the Loan Administration and Doc Services (LADS) Automation team we facilitate projects in support of JPMorgan Change's Home Lending services, including projects related to Asset management, Card Services, Investment Banking, Retail Financial Services and Security Services. We build, support and enhance their applications and reports.
ALPS (App Enhancement): Assumptions loans processing system is an application that streamlines and tracks the name change request process for the Assumptions department.
RPS (New Application): Rescission Processing System is an application that streamlines and all areas of rescission processing for the PMI Rescission processing group, Escrow Support Department.
iDart 2.0 to 3.0(App Enhancement): iDart is a tool for the automation team to track the Book of Work such as all the requests for new Application Projects, Reporting Projects and Enhancements of existing Application and Reporting Projects as well as Data Issues and Break Fixes. The Project was to upgrade this data repository from MS Access to .Net.
Oversee and manage project development from beginning to the end.
Determine project scope and deliverables in accordance with the user supplied requirements while keeping in mind the senior management business strategies
Creating a Project Plan for every project and setting up the Milestones for each Project.
Making sure that the Milestones are met in a timely manner.
Preparation of Business Requirement Document (BRD’s) on various new and enhancement projects for Home Lending Services, Mortgage Service Provider (MSP) and Vendor Loan System (VLS) and Customer Care Workbench (CCW).
Worked extensively with SMEs in understanding and documenting their requirements pertaining to the Home lending processes. Worked with all levels of client staff in solution definition.
Xerox Corporation – Sacramento, CA and Baltimore MD (July 2010 – Oct 2011)
Business Analyst/ Tester
Actively participating in all phases of project lifecycle (Design, Planning, Development and Results).
Coordinated multiple project coordination in behalf of the program.
Implementing Standardized and Unified process throughout the software Development Life Cycle (SDLC).
Chaired the status update calls for the Projects and maintained a clear communication with the entire team to make sure that everyone involved in the Project is on the same page.
Max Healthcare – Delhi India (April 2006 – Oct 2008) Application Analyst-Tester
Working under the direction of the Application Manager, functioned as the primary build expert to configure, build & install the application.
I performed in depth and precise investigation and documentation of future- state operational specifications and application functionality.
Developed and documented internal procedures, collects information and prepared specifications of system enhancements, analyzed functionality in new releases and tests each new release.
Also assisted in the development of user training aids and trained end users in workflow and use of the application.
Worked within established change control procedures for the system build