Financial Analyst Sales
Resume:
Madiha Sabir
PROFILE:
Chartered Financial Analyst in progress
Bachelors in Commerce
Over 5 years of experience in banking industry
Sound knowledge of MS Office Suite; Word, Outlook
Intermediate skill in Excel
Excellent verbal and written communication skills
Ability to deal professionally in a rapidly changing and fast-paced environment while effectively prioritizing and managing work responsibilities
Able to proficiently multitask and work under pressure using strong problem-solving skills
Ability to work effectively as a team member and independently with little or no supervision as required
CAREER HISTORY
TD Bank, Brampton, Canada August 2015 - February 2017
Customer Services Representative
Regularly worked under pressure serving a minimum of 60 customers per workday
Answered inquiries and provided information to customers
Created a legendary customer experience at every interaction and looked for ways to contribute to the ongoing improvement of the overall branch customer experience
Completed financial transactions such as deposits, withdrawals, bill payments and other account transactions for customers in an accurate and efficient manner
Ensured customer problems are handled appropriately, escalating issues when necessary
Proactively created & maintained a positive “First Impression” by greeting and engaging customers in a range of sales, service and informational conversations
Business Results
Listened to customer’s both personal and banking queries to give them an enhanced customer experience and to make them feel comfortable & happy in being part of the organization
Contributed to the achievement of branch business objectives by meeting and/or exceeding individual sales & referral goals
Contributed to the timely and accurate completion of branch administration work
Manage and Develop the Team/ Teamwork
Actively participated in the performance management process
Met professional/personal development objectives by utilizing learning maps
Actively participated in regular meetings and coaching sessions
Contributed to a positive working environment
Internal Processes & Practices
Contributed to the branch objective for Operational Excellence
Understood and applied branch/bank operating policies and procedures
Ensured necessary due diligence to support the accuracy of all customer transactions
Achievements
Selected and achieved twice Top Performing CSR, region wise
Achieved the title of top performing number one CSR in district by selling most credit cards.
Seatrade Group Logistics, Karachi, Pakistan December 2011 – April 2015
Manager of Projects
Recorded and analyzed financial statements of company. Managed invoicing for mineral ores stock and evaluated various avenues for profitable investments
Prepared financial projections, budgets and comparisons of potential competitors
Set performance objectives reflecting organization’s visions and planned goals for business development
Managed freight for export and prepared contracts for local and international buyers
Selected to attend international conferences and created partnerships with foreign organizations such as those China, Bali and India
Standard Chartered Bank; Karachi, Pakistan May 2010 – November 2013
HR Recruiter
Partnering with hiring managers to determine staffing needs
Screening resumes
Performing in-person and phone interviews with candidates
Administering appropriate company assessments
Performing Reference and background checks
Making recommendations to company hiring managers
Coordinating interviews with the hiring managers
Following up on the interview process status
Maintaining relationships with both internal and external clients to ensure staffing goals are achieved
Communicating employer information and benefits during screening process
Staying current on the company’s organization structure, personnel policy, and federal and state law regarding employment practices
Serving as liaison with area employment agencies, colleges, and industry associations
Completing timely reports on employment activity
Assistant Finance Officer
Assisted with annual budgeting and coordination with internal staff
Managed employee appraisals and profiles
Fostered a team environment allowing everyone to participate in important projects
Conducted daily/weekly briefing with team members and trained new officers in the team
Record of selling Stock Market Fund when local stock market crashed 400 points
CITIBANK N.A, Karachi, Pakistan September 2009 - November 2009
Internship – Human Resources Department
Prepared finance applications and medical insurance letters
Reconciled finance balancing
Responsible for maintaining settlement files and updated employee’s profiles
Prepared and forwarded reference letters to different banks
EDUCATION
Chartered Financial Analyst(level 1) 2017-in progress
Bachelor of Commerce, University of Karachi, Pakistan
Master’s in Business Administration
VOLUNTEERING
Volunteered to raise funds for SickKids Foundation which TD Bank supports
Volunteered with TD Friends of Environment to plant trees
Volunteered with Rotaract club Pakistan in Polio Campaign to raise funds to have vaccine delivered to kids in rural areas
Volunteered with Rotaract club Pakistan in Human Rights Awareness Campaign
Volunteered with Rotary club Pakistan in Fund Raising Campaign for the victims of Islamabad earthquake
Mississauga, ON
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