Madiha Sabir

PROFILE:

Chartered Financial Analyst in progress

Bachelors in Commerce

Over 5 years of experience in banking industry

Sound knowledge of MS Office Suite; Word, Outlook

Intermediate skill in Excel

Excellent verbal and written communication skills

Ability to deal professionally in a rapidly changing and fast-paced environment while effectively prioritizing and managing work responsibilities

Able to proficiently multitask and work under pressure using strong problem-solving skills

Ability to work effectively as a team member and independently with little or no supervision as required

CAREER HISTORY

TD Bank, Brampton, Canada August 2015 - February 2017

Customer Services Representative

Regularly worked under pressure serving a minimum of 60 customers per workday

Answered inquiries and provided information to customers

Created a legendary customer experience at every interaction and looked for ways to contribute to the ongoing improvement of the overall branch customer experience

Completed financial transactions such as deposits, withdrawals, bill payments and other account transactions for customers in an accurate and efficient manner

Ensured customer problems are handled appropriately, escalating issues when necessary

Proactively created & maintained a positive “First Impression” by greeting and engaging customers in a range of sales, service and informational conversations

Business Results

Listened to customer’s both personal and banking queries to give them an enhanced customer experience and to make them feel comfortable & happy in being part of the organization

Contributed to the achievement of branch business objectives by meeting and/or exceeding individual sales & referral goals

Contributed to the timely and accurate completion of branch administration work

Manage and Develop the Team/ Teamwork

Actively participated in the performance management process

Met professional/personal development objectives by utilizing learning maps

Actively participated in regular meetings and coaching sessions

Contributed to a positive working environment

Internal Processes & Practices

Contributed to the branch objective for Operational Excellence

Understood and applied branch/bank operating policies and procedures

Ensured necessary due diligence to support the accuracy of all customer transactions

Achievements

Selected and achieved twice Top Performing CSR, region wise

Achieved the title of top performing number one CSR in district by selling most credit cards.

Seatrade Group Logistics, Karachi, Pakistan December 2011 – April 2015

Manager of Projects

Recorded and analyzed financial statements of company. Managed invoicing for mineral ores stock and evaluated various avenues for profitable investments

Prepared financial projections, budgets and comparisons of potential competitors

Set performance objectives reflecting organization’s visions and planned goals for business development

Managed freight for export and prepared contracts for local and international buyers

Selected to attend international conferences and created partnerships with foreign organizations such as those China, Bali and India

Standard Chartered Bank; Karachi, Pakistan May 2010 – November 2013

HR Recruiter

Partnering with hiring managers to determine staffing needs

Screening resumes

Performing in-person and phone interviews with candidates

Administering appropriate company assessments

Performing Reference and background checks

Making recommendations to company hiring managers

Coordinating interviews with the hiring managers

Following up on the interview process status

Maintaining relationships with both internal and external clients to ensure staffing goals are achieved

Communicating employer information and benefits during screening process

Staying current on the company’s organization structure, personnel policy, and federal and state law regarding employment practices

Serving as liaison with area employment agencies, colleges, and industry associations

Completing timely reports on employment activity

Assistant Finance Officer

Assisted with annual budgeting and coordination with internal staff

Managed employee appraisals and profiles

Fostered a team environment allowing everyone to participate in important projects

Conducted daily/weekly briefing with team members and trained new officers in the team

Record of selling Stock Market Fund when local stock market crashed 400 points

CITIBANK N.A, Karachi, Pakistan September 2009 - November 2009

Internship – Human Resources Department

Prepared finance applications and medical insurance letters

Reconciled finance balancing

Responsible for maintaining settlement files and updated employee’s profiles

Prepared and forwarded reference letters to different banks

EDUCATION

Chartered Financial Analyst(level 1) 2017-in progress

Bachelor of Commerce, University of Karachi, Pakistan

Master’s in Business Administration

VOLUNTEERING

Volunteered to raise funds for SickKids Foundation which TD Bank supports

Volunteered with TD Friends of Environment to plant trees

Volunteered with Rotaract club Pakistan in Polio Campaign to raise funds to have vaccine delivered to kids in rural areas

Volunteered with Rotaract club Pakistan in Human Rights Awareness Campaign

Volunteered with Rotary club Pakistan in Fund Raising Campaign for the victims of Islamabad earthquake

Mississauga, ON

+1-416-***-****

ac89ug@r.postjobfree.com

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