Customer Service

Amanda Bronn

*** ******* ********. *********, *******, L3Y 1A5

519-***-**** **********@*******.***

SUMMARY OF QUALIFICATIONS

Completed both public service and technical service courses in the first year of the Library and Information Technician program successfully

Demonstrated a strong ability to follow directions, organisational skills with attention to detail, ability to work under pressure, meet deadlines on the job

Exhibited a solid aptitude to provide excellent communication both written and verbal and exemplary customer service

Presented a professional demeanour, and positive attitude, ability to maintain the confidentiality of all information pertaining to staff, clients and facility operations

Established a strong ability to follow directions, organisational skills with attention to detail, ability to working under pressure, meet deadlines on the job

Ascertained an ability to sort and file materials in an efficient manner, maintain neatness in work areas

Performed photocopy, scanning, faxing, email, phone functions

EDUCATION

Library and Information Technician Diploma 2018-Present

Seneca College, Toronto, Ontario

LIBRARY SKILLS

General: MS Windows, MS Office (Word, Excel, Outlook), HTML, photocopying, scanning, faxing, filing

Reference: Library catalogues, quick reference, business and government resources, research databases: EBSCO, Gale, ProQuest, discovery products and web search engines, MLA Style

Acquisitions: Ordering, receiving, paying

Library promotion: Social media, displays, brochures, bookmarks

Cataloguing: Original and copy, using RDA and MARC 21

Circulation: Check in, check out, renewals, fines, holds

Library systems and discovery products: ALMA (Acquisitions, Cataloguing, Circulation), BiblioCore (BiblioCommons), Primo

Collection maintenance: Shelving (DDC and LCC), shelf reading, weeding

WORK EXPERIENCE

Finishing Assistant, Shipping and Receiving 2005-2018

Tc. Transcontinental Printing – Owen Sound, Markham and Aurora, Ontario

Clear and effective communication skills, both written and verbal with clients, supervisors, and co-workers

Provided assistance to clients

Forwarded all mail and orders to proper areas

Responded to emails and answer phones in a timely manner

Created waybills, and work with a variety of shipping platforms

Scanned, faxed, copied, filed and kept track of documents and reports

Checked packing slips against incoming product for correctness

Ensured product was received and shipped out in a timely manner, without damage, and

Located stock and kept shelves in order, kept inventory on materials, products, and stock

Inspected the product being produced was of the highest quality

TRAINING

Worker Health and Safety Awareness in 4 Steps Certificate 2019

PROFESSIONAL MEMBERSHIPS

Ontario Association of Library Technicians

Ontario Library Association

Contact this candidate