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Customer Service Office

Atlanta, Georgia, United States
May 01, 2019

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April **, ****

To Whom It May Concern:

I have twelve years of experience as a Professional Administrative Support Assistance at the National Center for Environmental Health (NCEH) and the Agency for Toxic Substances and Disease Registry (ATSDR) - Centers for Disease Control (CDC) and one year of experience as an Information Management Specialist for the Environmental Protection Agency (EPA).

Microsoft Word: (Word Processing) - Composed and typed a wide variety of letters, memorandums, papers, speeches, reports, and editing.

Excel: Maintained accurate spreadsheet of inventory for office supplies, computers, printers, blackberries and I tracked the average attendance of employees for deployment during the H1N1 outbreak.

Researcher: Researched information on individuals or companies responsible for causing toxic-sites, by using various investigative electronic systems and reliable websites to present to Civil Investigators. I collected and data in and outside of CDC to produce a report on the untreated syphilis cases in the 1940’s, which was later forwarded to former president Clinton.

Editorial Assistant: I performed in the capacity as an Editorial Assistant to publish a publication on health disparities among minority groups.

SharePoint and PowerPoint: Compiled and updated documents on the SharePoint website. PowerPoint: Designed flyers and booklets for a workshop to help employees to set goals.

Database – Data Entry: Tracked lead in water for the purpose of compiling the amount of lead among children consumption and entered accurate data to track office equipment.

Customer Service: Supported supervisor and staff. I replied to the general public inquiries concerning toxic-sites that threaten their neighborhoods by sending out information and directing the public to the appropriate official.

Travel and Reservation Systems: GovTrip, Concur and CDC Mainframe: – Managed travel requests and vouchers using Sabre and Omega booking systems by providing timely customer service.

Human Resources and TASNET System - (payroll system) - Compiled and entered time and attendance and other payroll information. I assisted Human Resources with new hires and retirees.

VSTS: (training system): Entered training orders for supervisors and staff.

Typing: 75 w.p.m.

Certified in Federal Appropriations Law

If I am not fully qualified for a position, I am willing to accept training. I am confident my skills and experience will be of great benefit to your organization.

Thank you for taking out the time from your busy schedule to review my skills and experience.

Clarise Kearse 404-***-**** Email::


2102 Penelope Street, N.W.

Atlanta, Georgia 30314 404-***-****


Hours Worked: I worked 40 hours per week for each position stated.

Supervisors: Gregory Armstrong - Chief, Superfund Enforcement - EPA -


Mike Youson, Deputy Director – 770-***-**** - OFAS

Nabil Issa, Associate Director –

Office of Information Systems (OIS)

John Francis, Deputy Branch Chief – CSIB – 770-***-****

Personal references:

Stephanie Hilliard - Branch Chief – 404-***-****

Martha Hendrickson – – 404-***-****


Sept. 2016 to Mar. 2017 Centers for Disease Control (CDC) – Office of Country Strategy Implementation Branch (CSIB)

Administrative Support – (Contract Position)

I provided administrative services to supervisors and office staff under the guidance of CDC; using knowledge of routine office procedures which included:

Customer Service Functions:

a.created and submitted documentation for travel approvals

by utilizing Concur travel system

b.utilized CDC ‘s People Processing system, CDC’s Vendor Supplied

Training System (VSTS) for training

c.scheduled events, meetings, conferences and updated supervisor

and staff calendars

d.Initiated/Created ITSO requests for staff, as needed

e.maintained accurate filing systems


Page 2

Sept. 2014 to Dec. 2015 Environmental Protection Agency (EPA) – Office of Superfund Enforcement and Community Engagement Branch, Atlanta, GA

Information Management Specialist - (Contract Position)

Program and Management Analysis

a.researched detailed information for Civil Investigators (CI), Enforcement Project Managers (EMP) and Remedial Project Managers (RPM) by using various electronic systems tracking systems and reliable websites, such as, Superfund Enterprise Management System (SEMS), CLEAR (an online investigation software) EPA On-Scene Coordinators website (EPAOSC) and Secretary of State websites

b.interpreted and worked under guidelines established by policies such as Classified and Non-classified Information and Comprehensive Environmental Response, Compensation and Liability Act (CERCLA - United States federal law designed to clean up sites contaminated with hazardous substances) and Confidential Business Information (CBI)

c.assembled, summarize and analyze data by developing reports, and electronic spreadsheets to present to Civil Investigators on hazard findings

Customer Service Functions:

a.processed General Notice Letters (GNL), and Demand Letters for delinquency of payment to EPA for their cleanup of hazardous chemicals

b.kept accurate and secured files for tracking and reporting in accordance with CERCLA and CBI policies

Records Management

a.kept accurate records and secured files

b.entered articles/publications into Document E-system


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Feb. 2001 to 2013 NCEH/ATSDR – Office of Information Systems (OIS), Office of Financial Administrative Services (OFAS) and Office of Urban Affairs (OUA) - Atlanta, GA

Administrative Support

Customer Service Functions:

a.attended administrative meetings to explain and interpret administrative policies and procedures, to discuss significant operating issues, and to provide input on program planning and management decisions

b.used established procedures to complete travel arrangements for supervisors and staff members by utilizing GovTrip and the CDC Mainframe travel systems

c.processed time and attendance, and assisted with procurement tasks, scheduled various meetings and updated supervisor and staff calendars

d.used Microsoft Word to create, proofread, and edit a variety of materials including memorandums, letters, speeches, manuals and policies

e.proofread contracts for the correct language for proposals to the government and maintained files concerning government contracts

f.worked consistently in the capacity as an Editorial Assistant to produce and publish a publication on Health Disparities among minority groups researched

Program and Management Analysis

a.researched and assembled data from State, Federal government, various college professors, resource documents, public information materials and visual information materials concerning toxic sites files and records to respond to the public inquiries

b.entered and retrieved articles/publications into Document E-system

c.kept accurate records and secured files


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a.volunteered to be a member of a Work Task Group to enhance employee growth and development throughout NCEH/ATSDR

b.developed and became Chairperson of a sub-committee pertaining to a Work Task Group, which centered on employees concerns pertaining to the necessary training each employee would need for essential growth and high morale throughout the Agency

c.received a Letter of Appreciation and a cash award

d.volunteered to input data entry information into a database concerning

lead in water around the Washington, D.C. area

Program and Management Analysis

a.organized a workshop for individuals to come from all over the world to voice their concerns pertaining to the untreated syphilis cases.

b.researched and collected data in and outside of CDC to produce a report on the untreated syphilis cases in the 1940’s, which was later forwarded to former President Clinton

TRAINING and SKILLS: Certified in Federal Appropriations Law – CDC Corporate University which included: Budget Execution, Performance Measurement and Budgeting, Federal Financial Management Overview, CDC Financial Management, Budget Formulation, Budget Estimate Technique Using MS Excel, Introduction to Federal Budgeting, Budgeting and Accounting and Performance Based Budgeting. I performed my duties in Microsoft Word, Microsoft Outlook, SharePoint, TAS NET, Concur, GovTrip, VSTS, PowerPoint, and Excel.

Typing: 75w.p.m.

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