Analyst

DHANYA RONO GOPAL

*** ********* ******, ***********, ** L5B 3Z2 ● 925-***-**** ● ******.*********@*****.***

PROFESSIONAL SUMMARY

Motivated, teamwork-oriented and responsible Data Analyst with over 10 years of experience in interpreting and analyzing data to drive successful business solutions. Highly educated, possessing a Bachelor’s, Master’s and professional certification in business analytics.

EDUCATION

Master of Science in Business Intelligence and Analytics Dec 2018

Saint Joseph's University, Philadelphia, US

SAS Business Intelligence Certification Sep 2018

Philadelphia, US

Six Sigma Yellow Belt Certification Nov 2016

California, US

Post Graduate Diploma in Business Administration (Finance) Apr 2016

Symbiosis, India

Bachelor of Arts Apr 2004

Calicut University, India

WORK EXPERIENCE

Data Analyst

Inframe Productions LLC, Dubai 2009 – 2014

Identified opportunities for growth: analyzed viewer engagement and supply/demand dynamics of the company and uncovered bottlenecks; found specific opportunities or levers to increase the value of advertising for our customers and the company

Created analytical frameworks to measure team success: partnered with cross-functional teams to define success metrics, created approaches to track the data and troubleshoot errors, quantify and evaluated the data, and then developed a common language for all colleagues to understand these KPIs

Supported data processes: provided the team with ad-hoc analyses, automated dashboards, and self-service reporting tools so that everyone got a good sense of the state of the company’s business

Fraud Analyst

Dubai First Bank, Dubai 2006 – 2009

Analyzed fraudulent bank account transactions to determine root cause of losses and developed strategies to prevent future losses.

Monitored customer transactions and account activities for potential fraudulent activities including identity thefts, account takeovers, friendly frauds, and other identified risks.

Developed process and procedural changes to enhance the bank's overall risk program.

Customer Support Manager

Standard Chartered Bank, Dubai 2005 – 2006

Reviewed, investigated and resolved irregular banking transactions reported by customers.

Analyzed data, identified trends and provided findings to management.

Provided financial advice to customers and maintained knowledge on various financial products.

Marketing Executive

HDFC Bank, Dubai 2004 – 2005

Developed marketing aspect of HDFC customer bank accounts.

Reviewed risks from customers to Bank by conducting periodic audits and credit file reviews.

Worked towards enhancement of customer relations with bank and solved customers’ financial queries.

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