Customer Service Assistant

- * -

Mito Tamari

***a Palmers Road, London, U.K. Mobile: +44-736******* Email: ********@*****.***

Professional Profile

An enthusiastic and hardworking administrator interested in developing a new career in a global environment. Possess a proven communication skill, excellent interpersonal skills that I have harvested working with children in the past and more recently as a team admin and customer services. Key Skills

Excellent customer service standard

Skilled investigator and problem solver

Excel in research and organisation

Effective administration

Exceptional communication and interpersonal skills

Strong team working

Career Summary

Customer Service Agent

CNa National Pen, Promotional Products Ltd. Dundalk, Co. Louth, Ireland Duties

Being the first point of contact to handle customer queries

Responding professionally to inbound calls and emails

Documenting reasons for calls and emails and steps taken to resolve queries

Identifying opportunities to upsell products and special offers during customer calls

Answer questions pertaining to billing queries, pricing of products, and service complaints Achievement

Maintain and promote a positive attitude while meeting goals and targets

Continuously evaluate, monitor, and execute on improvements for existing quires

Resolved cases fairly by research and investigation in line with customer service policies

Successfully negotiating with customers regarding payments and payment structures

Developed resilience-worked in a fast paced environment and remains optimistic in challenging times

Build collaborative relationships within the team as well as other departments Team Assistant for the Ocean Development Team

TTh The Nippon Foundation, Tokyo, Japan

Duties

Assisting the operation of seminars

Handling the Team’s expense claims in line with company policies.

Providing administrative and clerical support (mailing, scanning, faxing, copying, filing)

Maintaining electronic and/or hard copy filing system

Monitoring online data analytic and trends

Achievement

Provided exceptional support to Team leader and co-workers, hence increased the overall efficiency

Contributed smooth running of the seminar aimed at both professionals and students

Identifying trends using media

Traveling

South East Asia

September

2018 to

January 2019

(Contract)

February

2018 to

July 2018

(Temp)

2017

August 2010

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Nanny/Child minder

North London, UK.

During this time I have worked for few different family Duties

Provided the childcare according to the clients needs

Looked after children aged 0yrs to teenagers

Adhoc duties around the house hold

Supported children physically and emotionally who had challenging family environment Achievement/Skills gained

Excellent Communication skills - communicated effectively verbally and in writing with parents, school staff and other professionals

Organisation skills - maintained household inventory, handled budget, coordinate schedules

Remaining Calm Under Pressure

Multitasking - minding children while doing house hold chores Learning Support Assistant

Shooters Hill Post 16 Campus, London,UK

Duties

Assisting students with a mild learning difficulties/disabilities by attending the lesson with them

Supporting students with their main subject areas and Functional skills Maths English and ICT

Providing one to one tutorial session for certain students

Continuously monitoring students progress and liaise with other LSA Achievement

Motivating and encouraging students and helped autistic students completing course work

Developed a strong communication skills by working alongside students who have different needs including those who are special needs

Pn Personal support assistant to a BTEC Design course leader Lan Lambeth College, UK

Duties

Mentoring students

Teaching students software packages such as Photoshop,Illustrator,InDesign

Administrative duties and general running errands( typing, filing, etc) Achievement

Performed pro-active support to both the tutor and to the students

Established good rapport with students and motivated them with engaging with their work

Contributed to achieve good Ofsted inspection result Con

to December

2016

January 2010

to Jun 2010

(Temp)

January 2009

to

December

2009

Qualifications / Professional Development

Yoga Alliance approved yoga instructor certificate (250hrs) Yoga Academy,Thailand BA (Hons) Graphic Design London Metropolitan University,UK BA (Hons) Visual Communication Design Middlesex University,UK BTEC National Diploma in Graphic Design Lambeth College, UK 2017

2005 to 2007

2004 to 2005

2002 to 2004

Other Details

IT skills:

Basic skills:

Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat /Knowledge of Adobe Photoshop, Illustrator, InDesign,/Oracle/Familiar with both Mac and PC format Good math, communication and IT skills: OCR Key Skills Level 2 in Application of Number,Communication and IT (2003)

Languages: English, Japanese: Fluent

French:Basic communication, Spanish:Learning

Interests: Traveling, Learning new skills, Learning languages, Personal development,Yoga References available on request

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