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Accounts Receivables and Credit Specialist

Worcester, Massachusetts, 01604, United States
May 01, 2019

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** ********* *** *** * Worcester MA 01604 ·



July 2017-Present Syneron Candela

Credit and Collections specialist

Responsible for contacting and collecting on over 250+ accounts

Handle all contracted Government billing

A/R main contact for National Accounts

A/R main contact for all leasing and finance companies

Review and approve all RMA returns

Provide accurate payment information to the sales and commission teams

Review and release of both domestic and International orders

Provide invoices and documents to financial institutes for funding

Research and review payment and billing discrepancies

Issue credit/debit memos when needed

Follow up on all outstanding balances

Place accounts on credit holds when necessary

Work closely with the Customer Service and KAM team

Pull credit reports on New business for Management make recommendation to Director

Work closely with Management on delinquent and high-risk accounts

Prepare delinquent aged accounts for 3rd party collections

Work closely with and assist the sales team and customer orders when needed.

Run A/R, cash and unapplied cash reports and provide updates to the AR team

Cash application

Work closely as a team to reduce the DSO

Closely monitor daily cash so monthly cash goal is met or exceeded

Assist with training of new AR team members

Help with leading the team of 5 employees/temps

Part of the Oracle conversion team

November 2014-July 2017 Athena Diagnostics

Client Revenue Specialist/AR Specialist

Responsible for all Client billing

Responsible for all Client Collections

Handled all client invoicing and disputes

Responsible for reviewing and sending 300+ invoices each month individually

Responsible for all International billing/revenue

Handled all Government contracted clients billing and collections

Responsible solely for 85% of Athena’s revenue

Have created several new client SOPs

Meet and exceed delinquency goals each month

Follow up with clients on all outstanding invoices

Worked closely with Management and make recommendations on all problem accounts.

Responsible for all new client account set up/Credit and background checks

Recommended any Credit holds and releases

Main point of contact for all Sales rep both US and International

Worked closely with all Sales reps to provide the best service to all Clients

Main point of contact for all Canadian and International patients and clients

Provided the Hospital support team all Client utilization reports and special pricing

Part of the Quest/Athena billing system conversion team

July 2014-September 2014 Lightower

Accounts Receivable Specialist (TEMP)

Responsible for over 100 plus delinquent accounts

Made daily collection calls

Send companies past due invoices via email

Worked with Sales Department to resolve customer disputes

Provided companies with detail payment history reports

See that credits are applied to accounts when warranted

Worked hand and hand will billing to resolve any invoice issues

Responded to over 20 plus emails daily regarding specific issues unique to each company

Resolved customer issues in a timely and efficient manner

Communicated with management on escalating unresolved accounts

Listened to what each customer is saying to understand underlining problem

Met and exceeded monthly goals bringing the DSO down

2012- 2013 Carroll Enterprises Inc.

Accounts Receivable/ cash department

Opening and sorting the morning and afternoon mail

Daily deposit reconciliation(cash)

Processed and collected payments on both individual members and employer groups

Processed check free payments daily

Opened and processed written correspondence

Run and processed lockbox from start to finish

Handled any payment adjustments

Reinstated any policies that meet requirements

Send canceled accounts for calls.

Run and reviewed daily reports as needed

Deal with all cash payments brought in by individual members or groups

Log all new business checks and checks that could not be applied into check registry.

Audit check registry monthly.

January 2011-February 2012 Firestone Financial Corp

Resolution collector

Collected on delinquent commercial loans 21 days past due and higher

Primary contact on all carnival accounts

Council customers to resolve delinquency issues short term and long term

Worked out payment plans on a case by case scenario

Communicating with customers frequently for details on current financial situation

Treated and approach each account uniquely as no two are the same

Be able to express empathy but at the same time maintaining control of the situation and getting end results

Communicated with management and legal department if no resolution could be reached

Gave personal recommendations on how a non-resolved account should be handled going forward

October 2007–November 2010 Wells Fargo/Wachovia Legacy

Loan Service Councilor

Collected on delinquent accounts

Council existing customers to prevent delinquency

Consistently complete and exceed daily tasks assigned by senior mgmt.

Trained less experienced Loan Service Councilors

Worked with Senior Mgmt. on necessary escalations

Consistently meets and exceeds directed monthly goals

Effectively follow guidelines IAW applicable state laws

Provided daily team feedback and updates

Managed Bankruptcy/ legal judgment accounts as needed


University of

2001–2005 University of Hartford

B.A., Psychology


Wells Fargo – Share Success Award - Awarded for uncovering fraud

Wells Fargo – Twice awarded Employee of the Month

Athena Diagnostics Customer Focused Award Winner 2015


Proficient with Microsoft Office

Lexusnexus-Skip Tracing

MS Dynamics/Solomon



Business Objectives



Dun & Bradstreet







Power BI


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