Accounts Receivables and Credit Specialist
Resume:
BETH A GOLDEN
** ********* *** *** * Worcester MA 01604 ·
***********@*****.***
EXPERIENCE
July 2017-Present Syneron Candela
Credit and Collections specialist
Responsible for contacting and collecting on over 250+ accounts
Handle all contracted Government billing
A/R main contact for National Accounts
A/R main contact for all leasing and finance companies
Review and approve all RMA returns
Provide accurate payment information to the sales and commission teams
Review and release of both domestic and International orders
Provide invoices and documents to financial institutes for funding
Research and review payment and billing discrepancies
Issue credit/debit memos when needed
Follow up on all outstanding balances
Place accounts on credit holds when necessary
Work closely with the Customer Service and KAM team
Pull credit reports on New business for Management make recommendation to Director
Work closely with Management on delinquent and high-risk accounts
Prepare delinquent aged accounts for 3rd party collections
Work closely with and assist the sales team and customer orders when needed.
Run A/R, cash and unapplied cash reports and provide updates to the AR team
Cash application
Work closely as a team to reduce the DSO
Closely monitor daily cash so monthly cash goal is met or exceeded
Assist with training of new AR team members
Help with leading the team of 5 employees/temps
Part of the Oracle conversion team
November 2014-July 2017 Athena Diagnostics
Client Revenue Specialist/AR Specialist
Responsible for all Client billing
Responsible for all Client Collections
Handled all client invoicing and disputes
Responsible for reviewing and sending 300+ invoices each month individually
Responsible for all International billing/revenue
Handled all Government contracted clients billing and collections
Responsible solely for 85% of Athena’s revenue
Have created several new client SOPs
Meet and exceed delinquency goals each month
Follow up with clients on all outstanding invoices
Worked closely with Management and make recommendations on all problem accounts.
Responsible for all new client account set up/Credit and background checks
Recommended any Credit holds and releases
Main point of contact for all Sales rep both US and International
Worked closely with all Sales reps to provide the best service to all Clients
Main point of contact for all Canadian and International patients and clients
Provided the Hospital support team all Client utilization reports and special pricing
Part of the Quest/Athena billing system conversion team
July 2014-September 2014 Lightower
Accounts Receivable Specialist (TEMP)
Responsible for over 100 plus delinquent accounts
Made daily collection calls
Send companies past due invoices via email
Worked with Sales Department to resolve customer disputes
Provided companies with detail payment history reports
See that credits are applied to accounts when warranted
Worked hand and hand will billing to resolve any invoice issues
Responded to over 20 plus emails daily regarding specific issues unique to each company
Resolved customer issues in a timely and efficient manner
Communicated with management on escalating unresolved accounts
Listened to what each customer is saying to understand underlining problem
Met and exceeded monthly goals bringing the DSO down
2012- 2013 Carroll Enterprises Inc.
Accounts Receivable/ cash department
Opening and sorting the morning and afternoon mail
Daily deposit reconciliation(cash)
Processed and collected payments on both individual members and employer groups
Processed check free payments daily
Opened and processed written correspondence
Run and processed lockbox from start to finish
Handled any payment adjustments
Reinstated any policies that meet requirements
Send canceled accounts for calls.
Run and reviewed daily reports as needed
Deal with all cash payments brought in by individual members or groups
Log all new business checks and checks that could not be applied into check registry.
Audit check registry monthly.
January 2011-February 2012 Firestone Financial Corp
Resolution collector
Collected on delinquent commercial loans 21 days past due and higher
Primary contact on all carnival accounts
Council customers to resolve delinquency issues short term and long term
Worked out payment plans on a case by case scenario
Communicating with customers frequently for details on current financial situation
Treated and approach each account uniquely as no two are the same
Be able to express empathy but at the same time maintaining control of the situation and getting end results
Communicated with management and legal department if no resolution could be reached
Gave personal recommendations on how a non-resolved account should be handled going forward
October 2007–November 2010 Wells Fargo/Wachovia Legacy
Loan Service Councilor
Collected on delinquent accounts
Council existing customers to prevent delinquency
Consistently complete and exceed daily tasks assigned by senior mgmt.
Trained less experienced Loan Service Councilors
Worked with Senior Mgmt. on necessary escalations
Consistently meets and exceeds directed monthly goals
Effectively follow guidelines IAW applicable state laws
Provided daily team feedback and updates
Managed Bankruptcy/ legal judgment accounts as needed
EDUCATION
University of
2001–2005 University of Hartford
B.A., Psychology
RECOGNITION/AWARDS
Wells Fargo – Share Success Award - Awarded for uncovering fraud
Wells Fargo – Twice awarded Employee of the Month
Athena Diagnostics Customer Focused Award Winner 2015
SYSTEMS
Proficient with Microsoft Office
Lexusnexus-Skip Tracing
MS Dynamics/Solomon
Antrim
Sceris
Business Objectives
OptiMaxx
Equifax
Dun & Bradstreet
Salesforce
Oracle
Paytrace
WAWF
OB10
Auth.Net
Power BI
SharePoint
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