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Training Customer Service

Location:
Oklahoma City, OK
Posted:
May 01, 2019

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Professional Highlights

Profile Accomplished Nationally Registered Paramedic Healthcare Professional with seventeen years experience in prehospital emergency care. Combined with fourteen years in EMS Education, program administration including Quality Assessment, Initiatives and Processes; Education/Competency/Skills Assessment and Professional Development; Program and Curriculum Development for High Stakes Programs; and Fosters inter-disciplinary team collaboration for assessing professional development and competency needs, coupled with solid research and systematic analysis approach to solving problems and improving quality efficiencies and processes. Offering the following qualifying examples as viable candidate for the position:

䡴 Quality Assessment and Process Change: Analyzes research and statistical data; collaborated development of programmatic infrastructure to align to National EMS Education Standards, and implements training in compliance with national standards relative to curriculum, goals and objectives, and test item development and analysis. Improved programmatic outcomes that aligned to institutional assessment goals. Achieved five year accreditation from the Committee on Accreditation for EMS Programs, CoAEMSP. 䡴 State-Level Professional Leadership: Developed a team of EMS Educators that participated in state-wide training initiative and certification process (CEU hours) that streamlined the annual Oklahoma EMT Association State Conference, 2013.

䡴 National Educator/Speaker: On behalf of Pediatric Readiness for Advanced Life Support, Recognition of Child Abuse and Leadership in EMS Education and Management -- speaks at multiple conferences at local, state, and national level.

䡴 National Training Event Coordinator: Collaborated with national and state professional association leaders in assessing needs and delivering national training events focused on improving evaluation in clinical settings and testing locations for skills assessments for licensure/accreditation. 䡴 Healthcare Teaching/Training: Collaborate with intra-professional disciplines to integrate mutual support, develop, rapport, and teamwork between all disciplines in healthcare. Coordinate with key partners and train evaluators in providing Psychomotor Skills Exam to 25 to 40 candidates per month. Taught Allied Health (PALS, ACLS) courses at community college and technology center.

䡴 Remote Technological Training and Outreach Facilitation: Designed and delivered training for 250 healthcare providers in rural communities who would otherwise, not have access training for medical emergencies. 䡴 Educator's Leadership Academy Assessment Results: Selected for exclusive twelve-month leadership program to enhance leadership skills -- candidacy required in-depth evaluation of personal character, skill sets, and performance from 30 individuals including managers, peers, friends, and associates. Diverse Comments: "She is well prepared, and Stacy

Morton

2728 Winston Road

Oklahoma City, OK. 73210

M: 580-***-****

ac89s9@r.postjobfree.com

presents information in a dynamic manner Stacy is very knowledgeable Her enthusiasm for life, healthcare education is contagious Because of her, I completed my course and continued success in my nursing career."

* Excellent computer skills - Microsoft Office and utilization of proprietary programs for data management and analysis Professional Healthcare Experience

Position participates in daily task of the EMS profession. Responsible for compliance with and implementation of the Oklahoma State Department of Health EMS Division rules and regulations. Executes policy and procedures that govern EMS roles and responsibilities in patient care, education, administration, and supervision of the EMS profession.

SAINT ANTHONY’S MEDICAL, OKLAHOMA CITY, OKLAHOMA 10/16 to PRESENT 䡴National Registry Paramedic - Offers quality customer service to patient’s being transported via ambulance from one of four Saint Anthony’s Healthplex facilities to the main campus. Maintained standard of care through commitment of excellence and quality of critical and non-critical patients.

LIFE EMS, ENID, OK 03/17 to PRESENT

䡴 National Registry Paramedic - Provided pre-hospital care and transportation of patients. Positions represent strong healthcare experience coupled with educational foundation and state-of- the art training offers employer a highly trained, and self-disciplined professional with an unwavering commitment to research, quality assessment, personnel education/training, process improvement, and customer-focused delivery of high quality healthcare programs and services. REDLANDS COMMUNITY COLLEGE - EL RENO, OKLAHOMA 08/15 to PRESENT 䡴 EMS Program Educator - Works with Program Director to execute the delivery of Paramedic curricula that aligns with local, State and National EMS Education standards. Supports administrative efforts for maintaining Committee on Accreditation for EMS Programs accreditation. Works closely with internal customers and external partners within business and industry to manage a system of standards and accountability measures for career and education programs to prepare students for entry level EMS positions. Coordinate development, validation and review of skills standards and competency assessments with emphasis on high- stakes health projects. Compile, interpret and use testing data to communicate with on matters of competency evaluation and improvement. 䡴 Partnership Development: Grew partnerships with rural Fire/EMS agencies, professional associations, and rural hospital facilities institutions collaboration and relationship building strategies to provide EMS students clinical opportunities that met with clinical guidelines and competencies. OKLAHOMA STATE UNIVERSITY- OKLAHOMA CITY, OKLAHOMA 06/13 to 08/15 䡴 EMS Program Director - Works with the faculty to deliver curricula that aligns to National Standards for EMS Education. Led administration, division leadership, and business and industry partners through the Committee on Accreditation for EMS Programs, (CoAEMSP), accreditation process. Achieved five year accreditation recognition. Increased Paramedic graduation rates by streamlining course sequencing. Greater than 50% of students employed by business and industry partners around the State. Developed trusted partnerships to improve clinical contracts and industry relations. Selected as America’s Healthy Campus Innovator.

䡴 Partnership Development: Increased the number of clinical contracts from three to eleven. Secured clinical partnerships in rural, urban and suburban EMS agencies. Developed clinical opportunities at sanctioned NCAA Division 1 Big 12 athletic events. 䡴 Programmatic Effectiveness: Collected and analyzed data to determine areas of needed improvement in the EMS Program. Restructured course sequencing to improve efficiency for educational pathways, resulting in students completing with an Associates of Applied Science. Improved registry certification cognitive performance, and leveraged students to gainful employment. 䡴 Team Building: Assembled a team of EMS Educators with sustained reputations in the field, continued to serve the community in multiple disciplines; Fire, Police, EMTs, Paramedics, Flight Medics, and RNs. 䡴 Results from Process Improvement: Graduates achieve 96-100% clinical skill competencies, program national average first time pass rates 82%. Established consistent methods of content delivery, utilization of simulation, and diversified clinical opportunities. Improved retention as students progress through course as a results of improved course sequencing. Increased graduation rates:

o One graduate 2014

o Eight graduates 2015

o 18 students projected to graduate 2016

MIDWEST REGIONAL MEDICAL CENTER, MIDWEST CITY, OKLAHOMA 05/05 TO 10/16 䡴 National Registry Paramedic - URBAN PRE-HOSPITAL VALLEY VIEW REGIONAL HOSPITAL EMERGENCY MEDICAL SERVICES, ADA, OK 01/03-05/05 䡴 National Registry Paramedic and ACLS Instructor: Provided pre-hospital care and transportation of patients. Developed new curriculum for technology students; re-established national guidelines and protocols.

Formal Education

Master’s Business Administration University of Phoenix 2010 䡴 Concentration in Health Care Management

Our Lady of the Lake College, Baton Rouge, LA 2002 䡴 Bachelor of Science Degree in Health Sciences in Health Sciences Our Lady of the Lake College, Baton Rouge, Louisiana 2001 䡴 Associates Degree in Emergency Health Science

Specialized Professional Training

American Heart Association Advanced Cardiac Life Support- ACLS I American Heart Association Pediatric Advanced Life Support-PALS I Targeted Selection- Training on implementation of Targeted Selection interviewing techniques Educator’s Leadership Academy

Grant writing training- How to write award winning proposals. Statistical Data- Interruptive Approach to Meeting Goals. Developing the Leader within- John Maxwell

12 Lead Cardiac Recognition of Acute Myocardial Infarction Trauma Triage Training

Professional Affiliations and Community Outreach

Oklahoma Emergency Medical Technician Association 2008 - 2014 Oklahoma Association of Career and Technical Education 2012 Oklahoma Instructional Management 2012

Oklahoma Association of Minorities in Career Technology 2012 American College of Healthcare Executives 2008-2011 City Care Whiz Kids Volunteer 2011- 2013

Ride for a Reason - 2011 to Present

Oklahoma City Cycling Club- 2010 to Present



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