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Business Optimization Manager

Raleigh, North Carolina, United States
May 01, 2019

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Brent E. Roberts

**** **** ****** ** *******, NC 27603 (C) 919-***-**** (E)


A proven leader with 15 years of experience in leadership and project execution, operational unit management, and strategic development with an established record of troubleshooting, problem solving, and sound, decisive decision-making, used to overcome formidable roadblocks and exceed goals. Extraordinary poise under pressure, flexibility and resolve when managing multiple tasks and developing remarkable solutions. Exceptional leadership experience in managing teams, gaining buy-in, and influencing perspectives to strengthen revenue, profit, and surpass business goals. Enthusiastic, outgoing, self-starter, with clear, concise communication skills able to navigate successfully across all organizational levels. Global success in engaging multi-national teams in cross-functional projects that breach business targets and shift paradigms.


Leadership / Execution

Project Management

Business Optimization

Quality Management

Team Building / Mentoring

Operational Excellence

Strategic Planning

Continuous Improvement

Lean Manufacturing


Successfully and safely deployed and returned all 110+ personnel and $10M of equipment from combat operation deployments in support of Operation Enduring Freedom (Afghanistan) and Operation Iraqi Freedom.

Develop and implemented Continuous Improvement Framework strategy using ADKAR methodology for 380 personnel across 28 different sites increasing project completion and exceeding $6.5M annual savings goals.

Planned assembly line changes, organized material & personnel schedule, developed training and led daily reviews of new production implementation of backhoe loader using Lean Manufacturing practices & Six Sigma methodology. PROFILE

Superior work ethic, with tremendous organizational, creative problem solving and presentation skills. A true people-oriented team leader with a positive sense of humor and great interpersonal skills able to build confidence in others. Comfortable in demanding, shifting environments with moving targets and challenging deliverables. BA, Political Science, Saint Michael’s College, VT, 2000 US Army ROTC, The University of Vermont, VT, 2000

Justice Seminar, The American University, Washington, DC, 1999 Lean 6 Sigma Black Belt for Manufacturing & Service, Greenville Technical College, SC, 2011 Eagle Scout, Boy Scouts of America

US Army Ranger, Trained

6 Sigma Green Belt, Certified

Lean 6 Sigma Black Belt, Certified

Certified Maintenance & Reliability Professional, CMRP PROFESSIONAL EXPERIENCE

Grifols Jun 2016 - Present

Manager, Business Optimization & Plasma Support


Lead, develop and prioritize enterprise continuous improvement projects in support of Business Optimization Strategy. Communicate strategy throughout and drive projects to increase process efficiency and reduce waste in all value streams. Introduce new technologies to provide industry changing advantages and support service excellence. Provide structured vendor management and increase utilization for over 7000 apheresis machines across 190 centers. Accomplishments:

Increased apheresis machine utilization from 4.2 to >6.0 driving over $500K in rebate savings for 2017.

Successfully implemented Intergraded Resource Management program at 29 centers reducing average cycle time from 120 to less than 90 minutes.

Regional Operations Manager leading 8 plasma collections centers and staff of 400.

Fostered a positive team environment and workplace by driving 2016 Turnover to <27%.

Selected above peers for project experience and skillset to lead corporate appointment system initiative.

Project Manager for cross-functional projects teams driving improvements in labor efficiency, process improvement and customer service in support of Operational Excellence and Business Optimization strategy. Avis Budget Group Aug 2015 – Jun 2016

Sr. Project Manager, Lean 6 Sigma Black Belt


Identify, develop, and implement robust quality projects using 6 Sigma Methodology and Lean practices throughout a $1B organization to drive efficiency and increase customer service across 140 locations and local markets. Support the coaching and development of 54+ project implementation leaders by developing operational standards and best practices. Accomplishments:

Develop external hire project management onboarding process outlining operational and technical required skills, financial acumen, and organizational path development.

Initiate and complete multiple projects generating $10M in annual savings and increased customer service performance.

Selected above peers for strategic new product development initiatives. Safelite AutoGlass July 2014 – July 2015

Director, National Quality and Technical Training


Lead and develop quality programs throughout $1.3B organization using data driven analysis to reduce customer service and warranty claims. Influence and leverage 140+ Quality Managers across 79 markets to drive continuous improvement in service quality, customer experience and technical training. Accomplishments:

Developed Advanced Driver Assistance System implementation plan for technical training and tooling in conjunction with vehicle manufacturers and federal vehicle safety standards guidelines.

Enhanced quality interface on handheld mobile technology for 5000 technicians reducing warranty claims by 1%.

Established technical training cycle for field management supporting over 140 Quality Managers & 500 Store Managers. Advanced Technology Services, Inc. August 2010 – June 2014 Regional Continuous Improvement Manager, LSSBB


Initiate and implement sustainable continuous improvement projects increasing process efficiency and reducing operating cost using 6 Sigma Methodology and Lean practices for $40M contract as the direct maintenance supplier for Eaton Corporation, across 28 separate sites. Deliver contractual customer cost savings and sustain efficiency & process gains. Accomplishments:

Consistently exceed $4.5M cost savings annual goals.

Train and monitor ~80+ Green Belts in 6 Sigma methodology and project management to include Kaizen, FIFO, VSM, SMED, 5S, Asset Reliability, Kanban, Root Cause Analysis, Standard Work, FMEA, and TPM.

Develop standardized cost savings tracking tools and reporting for 28 separate sites.

Develop and implement best practice forum for cross-functional use between customer sites and manufacturing processes. Caterpillar, Inc November 2004 – March 2009

Manager, Operations & Product Support


Supervised and effectively led 85+ assembly technicians in meeting daily safety, quality, velocity, and cost goals, responsible for administration of facility policies and procedures, handled multiple tasks and issues concurrently demonstrating strong problem solving skills and effective issue resolution. Accomplishments:

Reduced People per Machine (PPM) from 9.7 to 6.8 in 3 months while increasing production velocity.

Cut Backhoe Loader Defects per Unit (DPU) from 16.6 to 10.3 and improved 1 st

Pass Yield from 43% to 82%.

Greenbelt on eight 6 Sigma projects, correlated interviews of dealer personnel and customers, trained dealer salesmen on product benefits, and organized dealer service manager conference.

Developed format and template for gathering and publishing best practices to global Caterpillar dealer personnel. US Army, 82nd Airborne Division May 2000 – October 2004 Captain, Field Artillery


Served as a Field Artillery Officer in an Airborne Field Artillery Regiment with strategic worldwide deployment capability within 18 hours of notification, prepared to perform forcible entry parachute assaults and secure key objectives in support of U.S. military and civil operations.


Provided intelligence support for 3200 personnel Airborne Task Force, Secret Clearance.

Rated as one of three top lieutenants of 18 and highest of 3 fire support officers in 82 nd

Airborne Division Artillery.


Boy Scout Assistant Scoutmaster

Habitat for Humanity volunteer

VFW Post Member

Piedmont Classic Chevy Club member

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