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Manager Customer Service

Atlanta, Georgia, United States
May 01, 2019

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Metro Atlanta Area


Logistics Manager with exceptional skills at managing distribution centers and networks. Strong leadership skills that have translated into overachieving teams demonstrating excellence. Extensive knowledge in all facets of supply chain management including transportation (international and domestic), warehousing, network design for optimization, inventory management and customer service.


Veritiv Corp, Suwanee, GA

Distribution Manager

2016 to 2019

Veritiv Corporation is a Fortune 500 company specializing in printing facility supplies, packaging and 3PL.

High volume 356,000 sq. ft. operation. 1.2M lines of orders in 2017.

Reduced head count by 15.6% in one year by remapping processes.

Redesigned Red Prairie labor tracking and increasing productivity by 18%.

Continuous Improvement site champion

Managed 3PL accounts – FedEx and Kohl’s.

Three product groups - Print, Facility Supplies and Corrugate – 8,800 skus.

GeoNorth LLC, Suwanee, GA

Logistics Manager (Contract)

2015 to 2015

As Logistics Manager I was responsible for the operational efficiencies of the operation. GeoNorth is a government contractor which specializes in weapons simulations for the Marine Corps.

Reduced unreturned weapons by 25% by analyzing work flow and implementing changes,

Redesigned warehouse space resulting in reduction of leased space used.

Created and implemented inventory control procedures resulting in zero shrinkage.

Scandinavian Tobacco Group, Tucker, GA

Senior Manager Supply Chain

2011 to 2015

The Senior Manager of Supply Chain is the subject matter expert for all distribution and procurement functions for the manufacturing plant. STG is the number one manufacturer of pipe tobacco in the world.

Managed multiple warehouse locations using contract and 3PL services. Implemented metrics and KPI reporting.

Recognized as Project Sunset Lead (SKU rationalization) after achieving 10% reduction of non-revenue producing items along with reducing net working capital by 20%.

Lead 6 physical inventories per year over 3 different product groups.

Liaison between manufacturing and sales which led to minimized back orders and maximized plant productivity.

As Export Compliance Manager, developed compliance manual for company used to train new and existing employees.

Reduced small parcel transportation costs by 20% by implementing package bundling procedure.

Led collaboration with other STG companies in negotiating new contract with UPS resulting in 25% decrease in rates.

Led cross functional team to develop returns policy for network. Required collaboration between sales, customer service, accounting and IT.

First Data - TASQ, Marietta, GA

Deployment Manager

2010 to 2011

The Deployment Manager is responsible for the daily completion of all orders originating in multiple departments. First Data is the premier provider of point of sale card machines.

Managed a department that was responsible for the deployment of 2,500 orders per day.

Recognized as operations lead for Google kitting project resulting in renewed contract.

Reduced labor costs in supply area by 33% by redesigning work flow and existing technology.

Freeman Company, Fort Mohave, AZ

Director of Operations

2008 to 2010

The Director of Operations is responsible for the timely completion of orders for all western trade shows and exhibitions. Operation also consists of return and repair of all items necessary for upcoming demand. Freeman is the largest tradeshow and exhibition support company in the United States.

•Startup of Western Region Distribution Center- responsible for creation and implementation of work instructions and SOP's as well as all hiring and employee development.

•Established and maintained lean manufacturing practices resulting in 25% increase in productivity in New Gen Area.

•Increased productivity in carpet area by 22% by implementing employee focus groups.

•Developed quality criteria for furniture and carpeting for 6 western branches.

•Recognized by branch directors for going above and beyond to have materials shipped on time.

PS America, Orlando, FL

Director of Operations

2006 to 2008

The Director of Operations is responsible for the procurement and distribution of all materials. PS America owned and operated 45 showrooms specializing in flooring.

Managed multiple distribution centers in Orlando, Houston and Pittsburgh – 450k sq ft total.

Managed import / Export for company.

Rate negotiations for domestic and international transportation. Saved $1.5M (40% decrease) by analyzing rates and taking advantage of back haul possibilities.

Instituted inventory control program raising inventory accuracy to 98.5% from 95%.

Redesigned all warehouse space increasing capacity by 25% and throughput by 15%.

DHL Inc., Atlanta, GA

General Manager 2000 to 2006

The General Manager is responsible for the overall operation of the facility. Operation includes production, profitability, customer management, budgeting and employee development.

Kellogg’s Regional Distribution Center –1 M Sq. Ft.

SC Johnson Account – 400K Sq. Ft

Selected as Operational Performance Leader for Southeast

Last to First in SC Johnson network – productivity and performance

Selected by Regional Leadership for Maytag Puerto Rico Start up – Bayamon PR.

Increased through Put Productivity by 22% by redesigning workflow.

Recognized for zero recordable accidents for 1 year Kellogg’s VAS area 2004


•Webster University – BA Business - 3.6 GPA – Cum Laude

Other Relevant Skills

United Parcel Service – Center Manager

Walt Disney World – Transportation Supervisor

Saddle Creek Logistics – Operations / Project Manager

Bilingual – Spanish / English

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