Surgical Coordinator/Front Desk Liaison
Resume:
Sirleaner Pearson
Clinton, Md 20735
Home 301-***-**** Cell 240-***-****
****************@*****.***
Professional Profile
Five years of finance experience. Highly competent professional who would devote time and extra effort to work for the advancement and progress of any organization. Self-starter and quick learner who exceeds expectations. Poses strong interpersonal and communication skills. As I am a good team player, my aim would be to work in a team as well as independently to achieve my goals and objectives.
Professional Experience
Front Desk Coordinator / Surgical Coordinator Capital Women’s Care
01/2016 – Present
●Obtains current patient information from established and new patients.
●Accurately enters/updates patient information in practice management system. Identifies payer
source, verifies insurance eligibility, financial status
●Assists patients with completion of paperwork when necessary. Notes patient arrival in Electronic Health Record. Routinely demonstrates superior customer service skills.
●Answers telephone in a timely and polite manner, preferably within three rings.
●Communicates with customers in a courteous, professional, cooperative and mature manner.
●Recognizes and responds appropriately to violent/abusive situations, bomb threats, fire and emergency situations.
●Accurately takes messages and conveys information to recipient.
●Transfers call to physicians and nurses when medically indicated.
●Protects/observes patient confidentiality per policies and procedures. Scans information into Electronic Health Record
●Categorizes, dates, and labels loose medical documents. Scans loose medical documents per protocol. Accurately imports registration documents into patient’s electronic health record.
●Coordinate and Schedule Obstetrics inductions, cesareans, and other OBGYN procedures with physicians and Hospital Perioperative Dept
●Collect monetary co-payments/ Ensure monetary transactions balance at the end of the day
●Order Office Supplies
●Assist the Front Desk Manager as needed
Site Coordinator/Call Center Coordinator Sound Physicians 11/2015 – 01/2016
●Administer and monitor Sound’s patient satisfaction program and initiatives
●Serves as point of contact and liaison between Sound, the hospital, Physicians, and key customers
●Support Regional VP in data collection
●Provide daily clerical and administrative support and assistance
●Support Chief Hospitalist in interview process, billing, record queries and completion of documents
●Provide on- site coordination and facilitation for credentialing and privileging
●Assist Sound’s billing department for medical record verification
●Communicate patient issues/concerns
●Support Chief Hospitalist to forward patient care, staff, and other concerns or issues from outside the program
●Implementation of Call Center for Hospitalist Dept throughout two hospitals
Patient Care Liaison Supervisor Cogent Healthcare
12/2014 - 11/2015
●Act as intermediaries to hospital administrators on behalf of patients and their families.
●Collect data about patient care problems and report it to the appropriate departments.
●Evaluate patient satisfaction and make suggestions for changes or improvements.
●Investigate and direct inquiries and complaints to the appropriate hospital staff.
●Interpret the hospital philosophy, policies, procedures and services to patients, their families and visitors.
●Educate health care professionals on ways to humanize patients’ hospital experiences.
●Collaborate with hospital risk management program personnel to ensure better service.
Patient Service Representative/Call Center Specialist
Howard University Hospital 11/2010 – 12/2014
●Obtains current patient information from established and new patients.
●Accurately enters/updates patient information in practice management system. Identifies payer source, verifies insurance eligibility, financial status
●Assists patients with completion of paperwork when necessary. Notes patient arrival in Electronic Health Record. Routinely demonstrates superior customer service skills.
●Answers telephone in a timely and polite manner, preferably within three rings.
●Communicates with customers in a courteous, professional, cooperative and mature manner.
●Recognizes and responds appropriately to violent/abusive situations, bomb threats, fire and emergency situations.
●Accurately takes messages and conveys information to recipient.
●Transfers call to physicians and nurses when medically indicated.
●Protects/observes patient confidentiality per policies and procedures. Scans information into Electronic Health Record
●Categorizes, dates, and labels loose medical documents. Scans loose medical documents per protocol. Accurately imports registration documents into patient’s electronic health record.
Security Control Officer
HEW Federal Credit Union 03/2008-12/2009
●Maintained telecommunication support for entire business
●Provided administrative duties
●Corresponded with the local MVA and DMV’s to obtain the titles for member’s vehicles
●Responsible for writing security reports and daily logs
●Work with clients in providing extra coverage and gap insurance
Executive Office Receptionist
HEW Federal Credit Union
08/2008- 3/2009
●Responsible for distribution of correspondence and memos
●Maintained the administrative staff schedule
●Provided telecommunication support
●Handled all daily monetary deposits and transactions
●Processed income verification forms for respective local and nationwide companies
●Processed credit cards and loan payments
●Providing excellent customer service to all members, staff and management
Medical Office Receptionist
Women’s Health Centers
11/2007 – 08/2008
●Open office and greet visitors and patients
●Answers telephone and schedule appointments
●Responsible for the professional demeanor of the receptionist area
●Registers new patients and updates existing patient’s demographics using the Athena registration software
●Handle and manage the continuous flow of information in physician’s offices
●Maintain medical charts and records. Helped office to execute the transition from paper charts to electronic medical records.
●Respect and maintain the laws of HIPPA confidentiality at all times.
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