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Surgical Coordinator/Front Desk Liaison

Location:
College Park, Maryland, United States
Salary:
40,000.00
Posted:
May 01, 2019

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Resume:

Sirleaner Pearson

***** ***** ******

Clinton, Md 20735

Home 301-***-**** Cell 240-***-****

ac89qv@r.postjobfree.com

Professional Profile

Five years of finance experience. Highly competent professional who would devote time and extra effort to work for the advancement and progress of any organization. Self-starter and quick learner who exceeds expectations. Poses strong interpersonal and communication skills. As I am a good team player, my aim would be to work in a team as well as independently to achieve my goals and objectives.

Professional Experience

Front Desk Coordinator / Surgical Coordinator Capital Women’s Care

01/2016 – Present

●Obtains current patient information from established and new patients.

●Accurately enters/updates patient information in practice management system. Identifies payer

source, verifies insurance eligibility, financial status

●Assists patients with completion of paperwork when necessary. Notes patient arrival in Electronic Health Record. Routinely demonstrates superior customer service skills.

●Answers telephone in a timely and polite manner, preferably within three rings.

●Communicates with customers in a courteous, professional, cooperative and mature manner.

●Recognizes and responds appropriately to violent/abusive situations, bomb threats, fire and emergency situations.

●Accurately takes messages and conveys information to recipient.

●Transfers call to physicians and nurses when medically indicated.

●Protects/observes patient confidentiality per policies and procedures. Scans information into Electronic Health Record

●Categorizes, dates, and labels loose medical documents. Scans loose medical documents per protocol. Accurately imports registration documents into patient’s electronic health record.

●Coordinate and Schedule Obstetrics inductions, cesareans, and other OBGYN procedures with physicians and Hospital Perioperative Dept

●Collect monetary co-payments/ Ensure monetary transactions balance at the end of the day

●Order Office Supplies

●Assist the Front Desk Manager as needed

Site Coordinator/Call Center Coordinator Sound Physicians 11/2015 – 01/2016

●Administer and monitor Sound’s patient satisfaction program and initiatives

●Serves as point of contact and liaison between Sound, the hospital, Physicians, and key customers

●Support Regional VP in data collection

●Provide daily clerical and administrative support and assistance

●Support Chief Hospitalist in interview process, billing, record queries and completion of documents

●Provide on- site coordination and facilitation for credentialing and privileging

●Assist Sound’s billing department for medical record verification

●Communicate patient issues/concerns

●Support Chief Hospitalist to forward patient care, staff, and other concerns or issues from outside the program

●Implementation of Call Center for Hospitalist Dept throughout two hospitals

Patient Care Liaison Supervisor Cogent Healthcare

12/2014 - 11/2015

●Act as intermediaries to hospital administrators on behalf of patients and their families.

●Collect data about patient care problems and report it to the appropriate departments.

●Evaluate patient satisfaction and make suggestions for changes or improvements.

●Investigate and direct inquiries and complaints to the appropriate hospital staff.

●Interpret the hospital philosophy, policies, procedures and services to patients, their families and visitors.

●Educate health care professionals on ways to humanize patients’ hospital experiences.

●Collaborate with hospital risk management program personnel to ensure better service.

Patient Service Representative/Call Center Specialist

Howard University Hospital 11/2010 – 12/2014

●Obtains current patient information from established and new patients.

●Accurately enters/updates patient information in practice management system. Identifies payer source, verifies insurance eligibility, financial status

●Assists patients with completion of paperwork when necessary. Notes patient arrival in Electronic Health Record. Routinely demonstrates superior customer service skills.

●Answers telephone in a timely and polite manner, preferably within three rings.

●Communicates with customers in a courteous, professional, cooperative and mature manner.

●Recognizes and responds appropriately to violent/abusive situations, bomb threats, fire and emergency situations.

●Accurately takes messages and conveys information to recipient.

●Transfers call to physicians and nurses when medically indicated.

●Protects/observes patient confidentiality per policies and procedures. Scans information into Electronic Health Record

●Categorizes, dates, and labels loose medical documents. Scans loose medical documents per protocol. Accurately imports registration documents into patient’s electronic health record.

Security Control Officer

HEW Federal Credit Union 03/2008-12/2009

●Maintained telecommunication support for entire business

●Provided administrative duties

●Corresponded with the local MVA and DMV’s to obtain the titles for member’s vehicles

●Responsible for writing security reports and daily logs

●Work with clients in providing extra coverage and gap insurance

Executive Office Receptionist

HEW Federal Credit Union

08/2008- 3/2009

●Responsible for distribution of correspondence and memos

●Maintained the administrative staff schedule

●Provided telecommunication support

●Handled all daily monetary deposits and transactions

●Processed income verification forms for respective local and nationwide companies

●Processed credit cards and loan payments

●Providing excellent customer service to all members, staff and management

Medical Office Receptionist

Women’s Health Centers

11/2007 – 08/2008

●Open office and greet visitors and patients

●Answers telephone and schedule appointments

●Responsible for the professional demeanor of the receptionist area

●Registers new patients and updates existing patient’s demographics using the Athena registration software

●Handle and manage the continuous flow of information in physician’s offices

●Maintain medical charts and records. Helped office to execute the transition from paper charts to electronic medical records.

●Respect and maintain the laws of HIPPA confidentiality at all times.



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