Customer Care Service

Resume

Apoorva Sharma

Address: ***-* ***** ****,

Panipat

Mobile- +91-829*******

Email- *****************@*****.*** Objective

To build leadership skills by serving others..

Education

**** ** *resent: I.T.F.T. (Institute of Technology and Future Management) B. Service Industry Management (Currently enrolled) 2014 to 2015 : Bal VikasProgressive School, Panipat (CBSE) XII – 88% 2012 to 2013 : Bal VikasProgressive School, Panipat (CBSE) X - 9.0/10 WORK EXPERIENCE

Indo-British InfoTech, Phase-8, Mohalli, India

Employee (August, 2015 -December, 2015)

International BPO

Bharti Airtel,Phase-7, Mohalli, India

Trainee (February, 2016 - May, 2016)

BPO – Division

Bookchor.com: Dlf phase 2, sector 25-Gurugram

CCR (June-currently)

Customer care representative

Strengths:

Led group projects including academic and extra-curricular projects

Hosted various educational and cultural events

Engaged in various public speaking activities

Designed and supervised exhibition material

Organized educational and cultural exhibitions and events Skills and Dispositions

• Creative and critical thinking skills

• Excellent communication

• Skillful decision making

• Leadership disposition

• Team building skills

• Powerful debating competencies

• Entrepreneurial mindset

• Problem solving skills

Hobbies

• Debating

• Reading

PersonalDetails

Date of Birth: 2nd Oct 1996

Gender: Female

Languages Known: English and Hindi

DATE: 27th March 2019

SIGNATURE: Apoorva Sharma

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