Customer Service Assistant

LARISSA DOVER

*** ****** *****, ********, ** ****9 *******@***.*** 724-***-****

OBJECTIVE

Seeking a position in criminal justice involving investigations with a focus on forensic psychology or sociology.

SKILLS & ABILITIES

Counseling and crisis intervention, data analysis, problem solving and critical listening. 24-hour crisis helpline, experience working in Portage County Adult Probation Program

EXPERIENCE

DETECTIVE - MACY’S LOSS AND ASSEST PREVENTION TEAM

JULY 2018-PRESENT

Responsible for monitoring and investigating reports of theft, identify, apprehend and interview individuals engaged in theft, prepare and file affidavits and reports.

PORTAGE COUNTY PROBATION OFFICE – INTERN

JANUARY, 2018 – MAY 2018

Assist with administration of adult probation services

SR. ASSISTANT, KENT STATE CALL CENTER

JANUARY 2016 –JUNE 2018

Provide Customer Service at Kent State University Call Center

CASHIER, GIANT EAGLE

SEPTEMBER 2012 – JULY 2018

Customer service as cashier and self-checkout assistant

EDUCATION

ARIZONA STATE UNIVERSITY,

MS, FORENSIC PSYCHOLOGY, EXPECTED DEC 2019

KENT STATE UNIVERSITY, KENT OHIO

BA, CRIMINOLOGY AND JUSTICE STUDIES, MAY 2018

GPA-3.5, major GPA-4.0 (President’s List – 2017/2018)

LEADERSHIP

DELTA ZETA SORORITY

External-Social Chair, Songfest Chair Assistant, Recruitment Assistant, Assistant Treasurer, Standards Board Member

TOWNHALL 2 KENT

Completed 80-hour course for certification as 24-hour crisis helpline counselor

INTERNATIONAL STUDIES

Summer semester abroad (Italy) studying criminal justice

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