Cell - 585-***-****
Hard-working professional with 5+ years of experience and a proven knowledge of conflict resolution, customer service and communications. Aiming to leverage my skills to successfully fill the Human Resources Intern, Project Coordinator, Customer Service Executive, and any other Entry level roles at your company. Key skills include:
DELL INDIA PVT. LTD., Bangalore, Karnataka, India
Customer Care Representative, Oct 2005 – Apr 2009
As a customer service representative, my main responsibilities were as outlined below-
Facilitate customer order fulfillments.
Monitor and track issues to ensure absolute resolution to all customer issues related with Dell personal computers.
Provide direct product advice and guidance to customers in order to achieve highest customer satisfaction.
Provide information and resolve issues, becoming a “one-stop” resource whenever possible.
Process work and conduct follow-up within assigned queues.
Mentor and guide the new hires in the team on process and procedures for the highest Dell customer service standards.
VARDHMAN ACADEMY – Meerut, Uttar Pradesh, India
Kindergarten Teacher, Jul 2001 – Sep 2004
As a teacher my main responsibilities were as outlined below-
Educate up to 25 students individually and in groups.
Set up lesson materials, bulletin board displays and demonstrations.
Promote physical, mental and social development by implementing classroom games and outdoor recreational activities.
Adapt teaching methods and materials to meet students’ varying needs and interests.
Meet regularly with parents and guardians to discuss children’s progress.
Maintain accurate and complete records for 25 students.
Work with other teachers and administrators to evaluate and revise the course material from time to time.
Foster team culture between students through group activities and projects.
R.G. DEGREE COLLEGE
Meerut, Uttar Pradesh, India
Master of Arts (English) (Jun 2002)
Bachelor of Arts (English) (Jun 2000)
Strong written and verbal communications
Positive and Encouraging
Basic use of computers and Microsoft Office suite