Customer Service Representative

Gauri Bhardwaj

*** ******* *****, ****, ** *****

********@*****.***

Cell - 585-***-****

LinkedIn- https://www.linkedin.com/in/gauri-bhardwaj-44250b178

CAREER OBJECTIVE

Hard-working professional with 5+ years of experience and a proven knowledge of conflict resolution, customer service and communications. Aiming to leverage my skills to successfully fill the Human Resources Intern, Project Coordinator, Customer Service Executive, and any other Entry level roles at your company. Key skills include:

Customer Service

Coordination Activities

Teaching

WORK EXPERIENCE

DELL INDIA PVT. LTD., Bangalore, Karnataka, India

Customer Care Representative, Oct 2005 – Apr 2009

As a customer service representative, my main responsibilities were as outlined below-

Facilitate customer order fulfillments.

Monitor and track issues to ensure absolute resolution to all customer issues related with Dell personal computers.

Provide direct product advice and guidance to customers in order to achieve highest customer satisfaction.

Provide information and resolve issues, becoming a “one-stop” resource whenever possible.

Process work and conduct follow-up within assigned queues.

Mentor and guide the new hires in the team on process and procedures for the highest Dell customer service standards.

VARDHMAN ACADEMY – Meerut, Uttar Pradesh, India

Kindergarten Teacher, Jul 2001 – Sep 2004

As a teacher my main responsibilities were as outlined below-

Educate up to 25 students individually and in groups.

Set up lesson materials, bulletin board displays and demonstrations.

Promote physical, mental and social development by implementing classroom games and outdoor recreational activities.

Adapt teaching methods and materials to meet students’ varying needs and interests.

Meet regularly with parents and guardians to discuss children’s progress.

Maintain accurate and complete records for 25 students.

Work with other teachers and administrators to evaluate and revise the course material from time to time.

Foster team culture between students through group activities and projects.

EDUCATION

R.G. DEGREE COLLEGE

Meerut, Uttar Pradesh, India

Master of Arts (English) (Jun 2002)

Bachelor of Arts (English) (Jun 2000)

ADDITIONAL SKILLS

Strong written and verbal communications

Self-Motivated

Fast learner

Positive and Encouraging

Basic use of computers and Microsoft Office suite

REFERENCES

Upon Request

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