Shawna Phillips

** ******* **** ******** ******* L9R 0H1

Phone: 705-***-**** Email: ac89pg@r.postjobfree.com

CAREER OBJECTIVES

Data Entry Clerk with strong interpersonal and organizational skills

JOB RELATED SKILLS

Strong Data entry and organizational skills

Accounts Receivable and online billing experience

Proactive with the proven ability to identify and solve problems

Experienced in responding swiftly and courteously to customer inquiries

Working efficiently and accurately under pressure of time restraints

Highly proficient in MS Office, Outlook, Excel, Adobe and Google software

Highly proficient in clerical, data entry and administrative support

Competently worked independently, under minimum supervision and as a team member

Demonstrated professionalism in working with the public

Proficiency in prioritizing and multitasking

EMPLOYMENT HISTORY

Client Service Agent Inbound (Work from Home) 2019

Sykes Alpine Canada

Responded to inbound inquiries from customers regarding their service or cellular device

Listened attentively to customer needs and concerns; demonstrate empathy and build rapport

Assisted customers with questions and problems provided an appropriate resolution

Performed data entry notating accounts, as required

Administrative Support Analyst/Customer Service Representative 2013-2017

CompuCom Canada Mississauga Ontario

Performed Data-entry, ensuring data-base is kept up to date and reviewed regularly for

accuracy and completeness

Maintained department files and systems

Provided onsite and remote administrative support to facilities manager, accounting

and human resources departments

Organized monthly billings and created monthly invoices to distribute to vendors

Scheduled regular ongoing payments to suppliers and responded professionally information

inquiries

Maintained employee extension list and update to intranet

Coordinated and communicated office activities as assigned

Responsible for all administrative aspects of associates’ security badges and IDs

Received, pended and processed requests for maintenance of facility including

maintenance and repairs

Scheduled meetings for hotels/booking boardrooms

Demonstrated strong customer service to clients and visitors to the facility

(2)

Shawna Phillips 705-***-****

Scheduling Clerk/Data Entry – Shipping and Receiving 2009 - 2010

TRS Inc. Etobicoke Ontario

Prepared daily and weekly shipping forecast for managers

Responsible for creating and maintaining data in SAP for all inbound shipments

Answered telephone, screened and directed calls

Scheduled shipment delivery to loading docks

Maintained client confidence and protected operations by keeping information confidential

Filed documents, distribute incoming mail Compiled data, statistics and other

information

Seasonal Customer Support Representative/E-Support 2004/2005

Future Shop/Best Buy (Call Center Outsourcing)

Responded swiftly and professionally to customer inquiries in a high volume

environment

Assisted customers with online and telephone orders

Troubleshoot, conflict management and solved customer related issues

Ensured customer satisfaction and retention

Administrative Assistant

Kroll Background America, Toronto, Ontario 1998 – 2003

Provided excellent interpersonal and customer care to a diverse clientele in a

fast-paced environment

Responded courteously and effectively to customer email/telephone inquiries

Accurately stored, updated and retrieved data

Prepared detailed reports while under pressure, and met tight deadlines

Ensured client confidentiality when conducting security screening

Assisted in the training of new administrative staff

EDUCATION & TRAINING

York University

Sociology Degree Program Ongoing

Ryerson Polytechnic University, Toronto, ON

Certificate in Microcomputer Software Applications 1996

REFERENCES AVAILABLE UPON REQUEST

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