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Customer Service Technical Support

Location:
Quezon City, Quezon City, Philippines
Posted:
May 01, 2019

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Resume:

CHUA, REGINE, GO

** *. ***** ****** **. Brgy Pinagkaisahan, Cubao, Quezon City

ac89o4@r.postjobfree.com

092********

SUMMARY

● Graduating student of Senior High in the strand Accountancy, Business and Management;

● Completed the Accelerated Career Experience at APEC Schools;

● Competent in Customer Service and Technical Support;

● Thrives under pressure, can adapt to new/different situations, works well with other people;

● Published my Career Research Paper.

SKILLS AND ABILITIES

Communication skills

● Participated effectively in group discussions by understanding her colleague's opinions and views on a certain topic and by collaborating with her team in projects and task.

● Listened actively to people by understanding what they say and being able to gain information or knowledge; by understanding them, she could help them with their problem and/or need/s; by listening to her boss, she wouldn’t get confused with the task or instructions.

Customer Service skills

● Listened actively to customers concerns by understanding the customers problem and concern, and by jotting down important notes during the service transaction; addressed the customers concern successfully.

● Resolved the customers concerns effectively by probing and listening actively, and giving them the appropriate solution.

Technical Support skills

● Provided basic hardware and software support to customers by having enough knowledge about the ins and outs of a computer and the tower to solve the problem or concern of the customer; solved the customers problem with ease.

● Found the root cause of the customer’s problems by probing using the funneling method to know where the main cause of the problem is as well as for her to know the best solution for the customers problem.

CHUA, REGINE, G.

TRAINING/CERTIFICATION

Accelerated Career Experience May 2019

● APEC Schools New Manila - Education of Ayala Corporation EDUCATION

● Senior High

APEC Schools - New Manila 2017 - Present

● Junior High

Don Alejandro Roces Sr. Science - Technology High School 2013 - 2017

● Primary

Holy Spirit School 2005-2013

ORGANIZATION / AFFILIATION

Career Research Paper May 2018

REFERENCES

Meyeth Angat

Guidance Counselor

APECS SCHOOLS - NEW MANILA

AL Building Lot 2 Campanilla St.,

Mariana, Quezon City

(02) 535-519

Joyanca Pacaigue

Senior Learning Facilitator

APECS SCHOOLS - NEW MANILA

AL Building Lot 2 Campanilla St.,

Mariana, Quezon City

091********

Emilie Joy Gernade

Senior Learning Facilitator

APECS SCHOOLS - NEW MANILA

AL Building Lot 2 Campanilla St.,

Mariana, Quezon City

093********

CHUA, REGINE, G.



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