Customer Service Engineering

Name:

G.SATYA MOUNIKA

Personal Data:

Date of Birth :29/06/1993

Sex : Female

Nationality : Indian

Marital Status : Married

Email ID:

*****************@*****.***

Address:

D/O.G.VENKATA KRISHNA,

Plot no-22(g1),

Prithvi Aashray appartments,

Sripuri Colony, Karkhana,

Secunderabad,

Pin Code: 500018.

Contact No :

Mobile : +91-916*******.

Languages Known:

English,Hindi,Telugu

Hobbies:

Reading Books,

Watching TV,

Collecting old songs.

Career Objective:

I am looking forward to work with an organization where I can put my best effort in order for the both professional and personal growth.

Experiences:

1.Worked as a Process Associate for 6 months at Talent Beacon HR Solutions.

2.Worked as Process Associate in Genpact for AxisBank Process for one year (2014-2015).

Academic Qualification:

Bachelor of Engineering in Computer Science & Engineering.

St.Peter s Engineering college, Maisammaguda.

(Affiliated to JNTUH University)

With .. 82.3% in 2014.

Intermediate (M.P.C)

Narayana Junior College, ECIL.

Board of Intermediate, Andhra Pradesh

With .. 86.3% in 2010.

S.S.C

Adarsh convent high school, Karkhana.

With .. 77% in 2008.

Skills:

LANGUAGES : HTML.

Operating System : WINDOWS XP, 7.

PACKAGES : MS OFFICE.

Academic Achievements:

Participated in JNTU Sport events conducted in VVIT college.

Organized many events in the department.

CURRICULUM-VITAE

Experience

Customer service professional with 2 years in call centres

Handled around 100+ customer interaction on daily basis and resolved client issues in a short span of time

Memorised all company products and serviceS to be able to answer all customer issues quickly and received many appreciations from customers

Work History

Talent beacon - Call cenrre, Process Associate, customer reprenstative (May 2014-oct 2014)

Genpact - PA, call centre, customer reprenstative(nov 2014 - nov 2015)

Extracurricular Achievements:

Won 2nd prize in telugammayi contest conducted by StudioN channel held at SPEC.

Declaration:

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars and I can prove myself up to the expectation of my superiors if given an opportunity in your esteemed organization.

Place: Hyderabad Thanking You,

Date: (G.Satya Mounika)

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