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Rawdat Al Khail, Qatar
May 01, 2019

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Career Objectives

To become part of a challenging organization that provides opportunities for personal and professional development in the field of Information Technology & Information Systems with active interest in the field of IT Infrastructure Operations Management that involves Technology Management, High Level Design, Project Planning, Implementation, People Management and Development of Procedures and Processes. To work in a quality certified organization, which gives me an opportunity to demonstrate my skills & in turn be a source of growth for the organization.

Executive Summary

20+ Years of total IT experience with vast exposure to IT Infrastructure Management space. Domain expertise on Oracle & UNIX platforms and successfully managed multiple projects involving Implementation and Production Support. I have extensive subject matter expertise in Cloud Technologies, Datacenter Management, IT Infrastructure Planning (Database, Server & Network Management), IT Services Management (ITSM), Methods, Processes, Strategic Technology & Developing Cost Effective Solutions to meet customer / business requirements. I also have good experience with IT Project Management, Planning, Technology & People Management, Network Administration, System Administration (UNIX & Windows) and Oracle Database Administration on UNIX & Windows systems.


IT Service Delivery

ITIL Framework

Disaster Recovery Planning (DR)

IT Security

IT Infrastructure Management

IT Service Management

Business Continuity Planning (BCP)

Cloud Technologies

IT Operations Management

IT Project Management

Databases (Oracle & MS SQL Server)

AWS & Azure

Virtualization & Consolidation

Server Management

Network Management & FCAPS


Education & Qualifications

Master of Science (Majors: Information Technology) from The Global Open University, India

Pursing Executive MBA (Majors: Information Systems) from Sikkim Manipal University, India

Technical & Professional Certifications:

ITIL Expert Certificate in IT Service Management

AWS Certified Solutions Architect - Professional

Oracle Certified Professional (Oracle 9i & 10g DBA)

Administering Microsoft SQL Server Databases

Microsoft Certified Systems Engineer (MCSE)

Work Experience: - (Renowned clients)

SITA AERO (AIRLINE INDUSTRY), CAFOS- UK, Edexcel, UK US, IFFCO - United Arab Emirates, McDonalds - ( US - 118 countries and territories around the world), Bharti Airtel, NAB ( Australia Banking), TIAA - (US - Fortune 100 financial services organization).

Oct 2015 onwards

InterGlobe Technologies Pvt Ltd (IndiGo Group) Doha Qatar

Technical Consultant

Oct 2014 to Oct 2015

HCL Technologies Ltd, Noida India

Sr Consultant


April’11 to Oct’14

IBM India Pvt Ltd,

Sr IT Specialist

Sept’10 to March’11

Fujitsu Consulting India Pvt Ltd

Sr IT Consultant

Feb’09 to Sept’10

Sandhar Technology Ltd

Dy Manager – IT

May06 to Feb’09

Global Trade Cracker Ltd

IT Head

March’99 to May’06

Bharti Airtel Ltd

IT Incharge cum DBA

Feb’98 to Feb’99

Sew Engineering Works Ltd

IT Officer

May’96 to Jan’98

Precision Electronics Ltd

Asstt Programmer

Employment History

InterGlobe Technologies – (Oct 2015 Till Date)

Technical consultant (Oracle / IT Infrastructure)

Client – MOI – Doha Qatar

Responsibilities: Reporting to the Sr Project Manager, As a Technical Consultant, I’m responsible for successful implementation, installation, upgrade, maintenance & troubleshooting of all Practice Management products.

The client is having database servers, windows VM server and mailing (Exchange) server, backup storage server for primary and DR both and databases (Production, Development, Data Warehousing, and UAT) on different versions ranging from Oracle 10g to Oracle 11gR2 RAC with Linux. All these databases are mission critical.

24X7 IT Infrastructures (Hardware/software/network/database/backup) Supporting for both the sites Primary & DR.

Primarily responsible for operations and sustainment of production environments

Monitor, evaluate, and remediate system health concerns of all servers and database systems

Responsible for the specification, acquisition and maintenance (including upgrades) of tools and licenses, as needed, for the design/management and operations of the SOA systems

Provide technical expertise, training and documentation to other groups as needed

Maintains understanding of industry trends and best practices. Identifies opportunities to utilize technology to automate and streamline processes, simplify customer interaction and improve service delivery

Evaluates and responds to customer issues and requests. Documents details of problem events and identifies measures to reduce problem occurrence and improve service delivery

Manages cross functional/department projects. Coordinates the execution of project activities to the satisfaction of customers while conforming to project management procedures/policies

Setting up the KRA’s and reviewing the same for team appraisal.

Evaluate and deploy new hardware, software and technology solutions for business needs and technology upgradation.

Prepare capacity planning and day to day activities related to Hardware, software and technology upgradation to the client for assisting Budgets.

Making sure that the ITIL processed like Incident Management, Problem Management & Change Management are adhered.

Microsoft core technologies such as Active Directory/Group Policy, Exchange, Office Communicator.

HCL Technologies Ltd. India – (Oct 2014 To Oct 2015 )

Consultant (Oracle / IT Infrastructure)

Client – TIAA– US

Working as Consultant Managing and supporting to reputed clients across the globe along with competency management activities.

Responsibilities Included the following: -

Ensuring that required methodology is strictly adhered to. Handling various technical aspects like project documentation, system design & integration, monitoring critical paths & taking appropriate actions.

Facilitated ongoing communication with internal project team to assist with prioritizing workload to ensure milestones are met.

Reviewing existing services, negotiating with the customers, monitoring the Service Level Agreement (SLAs). Implementing service improvement policy and establishing priorities & planning for service growth.

Implementing project plans within deadlines, defining best practices for project support and documentation.

Converting business strategies into structured projects with deliverables identified. Developing and deploying of key execution strategies across businesses.

Conducting periodic external/internal customer review and incorporate feedback received.

Conducting periodic reviews with key stake holders.

IBM India Pvt Ltd, India – (Apr 2011 To Oct 2014)

Project Manager cum Technical Specialist.

Client – National Australia Bank (Australia), Bharti Airtel Ltd, ( India)

Working as Project Manager cum Technical Specialist, Responsibilities included the following:

Overall Oracle Practice Management and Serve as Steering Committee member on strategic projects.

Support the sales cycle through scoping and approval of engagements, Executive-level prospect meetings and Solution reviews

Responding to RFPs (Request for Proposals).

Ensure team billable utilization targets are met.

Implementing service improvement policy and establishing priorities & planning for service growth.

Negotiating Contracts with Local Suppliers for New Data centre DR site readiness.

Developing and deploying of key execution strategies across businesses.

Converting business strategies into structured projects with deliverables identified.

Reviewing existing services, negotiating with the customers and producing & monitoring the Service Level Agreement (SLAs).

Overseeing delivery of projects from conceptualization to delivery within preset budgets and deadlines.

Installing and configuring the Oracle database for internal projects.

Responsible for project staffing and resource scheduling on a broad range of consulting engagements.

Provide coaching and mentoring to assist in resources' career development.

Handle day-to-day administrative tasks such as: vacation scheduling, expense reports, time entry, etc

Manage project portfolio to ensure quality, on-time and on-budget implementations using a mix of global resources.

Fujitsu Consulting India Pvt Ltd – (Sept 2010 to April 2011)

Sr Consultant – Oracle Applications and Database

Client – CAFOS - UK

As an APPS DBA responsible Offshore Production support & Monitoring of Oracle R12 Apps for a major UK based outsourcing client. Tasks included Various Instance refreshes, Database administration tasks.

As a L3 support member of Oracle Apps DBA Team in India we are supporting 20+ customers remotely.

Team is responsible for 24X7 supports for working on alerts and issues, instantly coming from a monitoring tool, named RMON, developed by Fujitsu Projects Team.

Currently involved in working with tickets for patching, cloning, migration and tuning of Oracle Database.

Handling more than 100 instances ranging from 50 GB to 1 TB.

Working on ticket assigned by client DBA.

Assisting in the administration and day-to-day operations of different Databases to provide user support.

Working on different tasks on priority basis.

Applying patches (DB+Applictions) after PPA.

Performed the database up gradation from lower versions to higher versions

Cloning of Oracle Application instances with rapid clone.

Checking Daily Backup, Disk Space management and user management.

Modifying Shell Scripts to cater the client's adhoc requests.

An excellent team player and have very good relationships with the various Application teams and the Infrastructure teams.

Day-to-day Siebel support for operations, monitoring and problem resolution

Coordinate and support release deployment activities for Siebel applications

Work closely with all teams to deliver highly available and scalable services for Siebel with minimal/zero downtime

Sandhar Technology Ltd, India - Feb'09 to Sept'10

Manager - IT

(Sandhar is a global manufacturer of automotive components)

Ensuring smooth running of the system overall

Database upgrade to & 11g

Performance tuning of database and application tier

Backup & recovery strategy implementation

Database administration, Security and space management activities

Patch work and maintenance of Oracle Applications

Cloning of application & Database

System Administration tasks for Application tier

Tuning the Concurrent Manager

Project Setup

Oracle Applications 12.0.4 EBS Suite.

Database on Oracle 10g ( RAC setup.

Operating System Sun Solarie 5.10 & Windows Series Servers

SAN Storage

Backup Software - VRTS NetBackup

Above 7000 approx. application users spread in 24 circles across the world

Global Trade Cracker Ltd, India – May'06 to Feb'09

IT Head cum Oracle DBA

Installing Oracle 9i/8i on Red Hat Linux Adv. Server 2.1 and Fedora Linux, MS-Windows NT/2003

Plan and perform backup/recovery

Handle and optimize Export/Import of Data, Load data using SQL * Loader

Tuning the Database for Peak Performance.

Maintaining high availability on servers using techniques such as Oracle Parallel Server’s

Collaborate with the system administrator to analyze the requirement /up-gradation /purchase of existing and new hardware, software products.

Troubleshoot hardware, software and network operating system

Be familiar with all hardware and software

Be familiar with network operating system

Provide orientation to new users of existing technology

Train staff about potential uses of existing technology

Train staff about new and potential use

Provide individual training and support on request

Provide recommendations about accessing information and support

Maintain current and accurate inventory of technology hardware, software and resources

Troubleshoot all technology issues

Maintain log and/or list of required repairs and maintenance

Make recommendations about purchase of technology resources

Research current and potential resources and services

Provide network access to all staff and students

Install work stations

Connect and set up hardware

Bharti Healthcare Ltd – March'99 to May'06

IT Head cum DBA

Plan, organize, direct, control and evaluate the operations of information systems and electronic

data processing (EDP)

Develop and implement policies and procedures for electronic data processing and computer

Meet with managers to discuss system requirements, specifications, costs and timelines

Hire and manage information systems personnel and contractors to design, develop, implement,

Troubleshoot hardware, software and network operating system

Train staff about potential uses of existing technology

Maintain current and accurate inventory of technology hardware, software and resources

Troubleshoot all technology issues

Maintain log and/or list of required repairs and maintenance

Make recommendations about purchase of technology resources

Install work stations

Connect and set up hardware

Advise staff of security breach and/or change in password or security status

Identify and prepare hardware for disposal when appropriate

Ensure hardware is stripped and secured before disposal

Sew Engineering Works Pvt Ltd – Feb'98 to Feb'99

IT Officer

Assist technology users in identifying and implementing systems improvements.

Troubleshoot hardware, software and network operating system

Be familiar with all hardware and software

Be familiar with network operating system

Provide orientation to new users of existing technology

Precision Electronics Ltd – May'96 to Jan'98

Asstt. Programmer

Write programs in a variety of computer languages, such as Foxpro++ and Cobol and C++.

Update and expand existing programs.

Debug programs by testing for and fixing errors.

Build and use computer-assisted software engineering (CASE) tools to automate the writing of some code

Achievements & Projects: Below are some of the projects in which I was actively involved.

End-to-End Migration & Conversion of the DB’s for iBorder old to New Product.

Multiple Node RAC Setup on Prod & Dev Environments

8 & 6 Nodes Oracle 10gR2 RAC production setup on Linux using EMC SAN storage.

2 Node 11gR2 RAC Production setup on Sun Solaris.

6 & 3 Nodes RAC Development setup on Linux

Developed DBA SOP's & DBA Best Practice

Developed the DBA Standard Operating Procedures & DBA Best Practice Guide for the Project DBA teams at IBM

RMAN Active Database Duplication

Worked on a project to upgrade & deploy large banking applications. This required several databases to be refreshed frequently and on demand. One of the criteria was the source database could not be shut down during the cloning. Using the RMAN Duplicate feature of Oracle 11g allowed me to deliver database copies on demand, reducing the normal delivery time by 80%.

Automation of Development/Stage/Pre-Production Refresh from Production Databases.

Database Character Set conversion to Unicode.

Key IT Skills, Technical Proficiencies & Product Expertise:

Cloud Technologies

Amazon Web Services (AWS Cloud): EC2, VPC, VPN, EBS, S3, Route53, IAM, AWS CLI

DevOps Stack

Ansible, Puppet, Nagios

Networking Products

Cisco Routers 7200, 2600, 2500, 3800, 3600 series; Cisco Switches 4006, 6500, 2950, 1900 series, Catalyst/Enterprising; HP Switches 5820 & 5800

Network Protocols


Routing Protocols


WAN Protocols

HDLC, PPP, FRAME RELAY, ATM, Private Line, DS1, DS3, Ocx


IBM X-Series 335,360,225; IBM H-Series BladeCenter HS23/HS22; Sun E250/E15K, Sun SPARC M3000 / M4000, Sun X3-L2, Oracle T4-2, Sun 4170, Sun V240, Sun V245, Sun V445; Nutanix NX-6000 Series (NX-6020, NX-6050, NX-6060, NX-6070, NX-6080)

Server OS / Platforms

RHEL 4 & 5, Red Hat Linux 8.0/9.0, Red Hat Advanced Server 2.1/3.0, Sun Solaris 8/9/10, HP-UX 11, Fedora Linux, CentOS, Ubuntu, Debian, Windows NT, Windows all platform

Monitoring Tools

Platform Monitoring Tool Kits: NewRelic, SumoLogic, Splunk

Others: Nagios, Cacti, Squid, DansGuardian, Microsoft SCCM 2007/ 2012, HP System Insight Manager

Management Tools

VNC, Remote Shell Access, Webmin, RDP, NetOP


VMware ESXi 3.5 to ESXi 5.0 & VMware VSphere; Citrix XenApp Server 4.5


Oracle StorageTek 2540, Sun StorageTek 6140, Sun StorageTek SL48 Tape Library, IBM Storwize V7000, Axiom Pillar, EMC-DMX-2, DMX3, DMX4, VMAX10K, VMAX20K, VMAX40K, EMC Clarion, CX3-80, CX3-20, CX400, CX700, CX960, IBM-DS4800, XP1024, XP12K

Backup Software

CommVault Backup / Restore, Symantec NetBackup, NT Backup


Oracle 9i/10g/11g/12c, Oracle RAC, Data Guard with streams, Microsoft SQL Server 2000/2008/2014

Other Skills

Mainframe, SAP, Active Directory, Lotus Notes, SSH, SFTP, VPN, POSTFIX, MAILMARSHAL, Apache, MySQL, PHP, Load balancers ACE/F5, Nexus Technology

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