An energetic, dynamic, quality-driven customer service professional with over then year track record of providing excellent customer service while meeting and exceeding sales goals. Solving problems through listening, collabo- rating, and generating alternative solutions are the skills I have developed to close more sales and solidify rapports with customers. Having strong consultative sales experience, and communication skills, I would welcome the op- portunity to contribute to the fast growing team.
Dep Aesthetics Westminster, California
Office and Sales Manager September 2013 - Present
• Manage daily operations of a clinical team consisting of 11 physicians, nurses and support staff while com- pleting sales, purchasing, budgeting and scheduling.
• Effective consultative sales with strong interpersonal communication skills.
• Ensure that clients receive outstanding service while building relationships and rapport to exceed sales tar- gets.
• Achieve high staff morale and retention through effective communication, prompt problem resolution.
• Recruit, hire, and train new employees.
• Negotiate and finalize contracts with vendors, suppliers, and outside service providers.
• Coordinate training and medical compliance with service providers and vendors.
• Coordinate and schedule surgeries for 5 plastic surgeons.
• Supervise marketing and planning activities to promote sales of services and procedures. Kieu Hanh Jewelry Westminster, California
Lead Sales Associate September 1988 - August 2013
• Increased sales by educating customers and assisting them in finding suitable products.
• Collaborated with in-store maintenance, stocking, merchandising and upkeep, successfully prioritizing tasks in order to achieve a wide range of daily objectives.
• Cultivated a loyal customer base, resulting in a high level of repeat and referral business.
• Recognized for contribution in exceeding sales budgets and metrics for the measurement of customer satis- faction.
GED - 1989
SKILLS AND ACCOMPLISHMENTS
• Operations management
• Strategic planning
• Customer service
• Consulting and marketing
• Strong interpersonal communicator
• Creative problem solver
• Motivated team player
• Trusted key holder