Administrative Assistant Customer Service

Resume of Tiffany Sanders

Email: *******@*****.*** Phone: 813-***-****

Skills:

• Proficient in Microsoft Office (Word, Excel, PowerPoint & Outlook)

• Typing: 55+ WPM)

• Able to excel in a fast-paced, high work volume environment and exceed performance objectives

• Goal oriented, competitive, motivated by success & strong verbal communication skills

• Excellent communication skills, phone manner, work ethic and customer service skills

Education:

• A.A.S. Business

• B.S. Business Administration/Information Technology

• Certifications in: Project Management & Marketing

Experience:

Randstad 07/2018- Present

Administrative Assistant (Tampa, FL)

• Generated, revised and audited accounting reports, spreadsheets, presentations, and other various documents needed by accounting staff using Excel & SAP.

• Assisted with scheduling meetings, conference calls and team outings.

• Maintained calendars, updated filing system, forwarded emails, procured supplies, processed invoices and helped assure all deadlines were made.

Wells Fargo 09/2016- 05/2018

Phone Banker II (Richmond, VA)

• Quickly answer customer inquiries in a friendly and courteous manner & provide first call resolution while following strict procedures that meet compliance guidelines and navigating multiple computer systems while utilizing search tools.

• Deliver exceptional service to our customer by interacting positively with unsatisfied customers.

USAA 06/2015-08/2016

Deposit Servicing Specialist (Richmond, VA)

• Apply knowledge of Bank products, services, processes, regulations, card association rules, and associated USAA policies. Build relationships with USAA members while servicing their banking products.

CareCentrix 04/2014- 06/2015

Verifications Specialist (Tampa, FL)

• Ensured timely, efficient and accurate review of patient’s records. Received incoming calls. Maintained strong business relationships for insurance verification.

• Read & interpreted general business correspondence, procedure manuals, and specific health plan documents. Dealt with a variety of variables as well as document and quality records. Understand and comply with HIPAA & ISO standards

U.S. Embassy Panama 03/2011- 03/2014

RSO Administrative Specialist (Panama City, Panama)

• Responsible for generating, revising and auditing reports, spreadsheets, presentations, and other various documents that are confidential or secret in nature.

• Scheduled meetings, conference calls and events for staff.

• Maintained calendars, records, emails, deadlines and appointments. Arranged travel plans, procured supplies and processed invoices.

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