IT Business Analyst PMP® CSM®
email@example.com Ph: +1-647-***-****
Around 10.5 years of experience in IT consulting & Project management for delivery & maintenance of robust multi tier IT applications.
PMP® & CSM® certified with experience as Business Analyst for 6+ Years working in waterfall & agile projects (Scrum, Kanban, SAFe, XP, Feature team & Scrum of scrum settings).
Around 4 years of experience in Customer engagement/Client facing Technical/Functional roles for various projects at onshore locations in Norwich (England) & Glasgow (Scotland)
Specialist in IT transformation, IT Application Development & Migration, Digital Transition, and Maintenance & Support engagements.
Domain expertise in General Insurance (Policy, Billing & Collections, Claims)
Good experience in onshore-offshore model and working with geographically distributed teams.
Agile (CSM® & SMAC® Certified) and System Thinking Practitioner.
Excellent English Communications Skills (IELTS General Training Band 8).
Permanent resident of Canada.
Received multiple awards in current organization and top rated performer.
Stakeholder management and collaboration, assisting them to better understand ways to solve their problems or develop their ideas.
Facilitating gap analysis for analyzing current state vs future state.
Experienced in account management, budget & cost management, Delivery governance & business development.
Eliciting, understanding business requirements, detailed research to translate business requirements into precise, high quality user stories.
Defining, analyzing & documenting As Is-To Be business process using standards such as BPMN.
Well versed with CBAP following industry best practices for business analyst.
Good at performing cross over roles of Project manager, Scrum Master & IT Business Analyst.
Plan and facilitate all Scrum Events, help team to remove impediments & promote engineering practices
Manage Iterations, collect agile metrics, report to senior management and protect the team from external influences.
Help projects & stakeholders to best adopt agile and establish agile delivery models in Scrum, Kanban, XP, feature team & Scrum of Scrum settings.
Strong background in design & Business Analysis.
Strong experience running workshops, operations training and handling senior stakeholders.
Work closely with cross-functional agile project teams and help drive projects across the product design, development and testing.
Experience with testing Automation, Test driven development, Continuous integration.
VB.net & ASP.net
XML & XSL
Microsoft office suite
HP Quality Center
Professional Experience: DXC Technology (Aug 2008- May 2019)
IT Business Analyst India(Noida) & UK(Norwich& Glasgow)
Client: Aviva UK
FCA Renewal Transparency: Worked as a business analyst and feature team scrum master for a regulatory project to comply with an FCA regulation to provide transparent information to customer about their renewal premiums as per the FCA guidelines.
Digital Initiatives: Worked on various digital projects handling multiple deliveries as Business Analyst & Scrum Master. Most of the projects were focused around creating new innovative products and application which is user friendly and integrating with various API’s.
Infrastructure/Application Modernization: Worked on various technology upgrade projects as Business analyst to migrate VB applications to Modern Dot Net stack. Migration of application from physical servers to Cloud.
Game Changer: New product launch to provide Insurance as a service to Aviva Partners like Barclays, TSB and Santander. Worked as Business Analyst and designer to write Web Services specifications. Set correct expectation between the partners Technical teams and Aviva Insurance Platform.
Huon to Exceed Conversion: This was a data migration project to migrate policy data from Huon (Legacy System) to Exceed. This was done using Data Stage Software to Load Huon data into mainframe DB2 tables and SQL Servers.
Various Development projects (Waterfall): Aviva Private Client, PCIDSS Compliance, Credit Card Charging, Multivehicle Product Set Up, Disaster Recovery Activities, System thinking transformation.
Eliciting, understanding business requirements. Conducting detailed research to translate business requirements into precise, high quality user stories or functional, non functional/technical specifications.
Writing user stories, Acceptance criteria’s and tracking the issues in Sprint as part of Agile BA. Grooming product backlog.
Hands on Experience in preparing Functional Specifications/ Functional Requirements Documents/ Business Requirement Documents.
Work with the project team to develop, define, and elaborate features and user stories for future releases and sprints.
Ensure that user stories meet the Client "definition of ready" (fully elaborated with acceptance criteria, etc.).
Facilitating walkthroughs and collaborative sessions/story sessions to ensure all requirements have been adequately captured.
Hands on Experience in UAT (User Acceptance Testing).
Providing training to operations team for new system changes.
Worked closely with cross-functional agile project teams and help drive projects across the product design, development and testing.
Interacting with the technical team to ensure that the requirements are clear.
Ensuring issues are identified, tracked, reported on and resolved in a timely manner.
Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.
Interacting with the client and the onsite coordinators for issues and queries in the project.
Ensuring requirements coverage by creating linkage between requirements, test cases and defects within QC. Reviewing test cases created by testers to ensure the requirement coverage
Actively participating in Project Task Forces for Process Improvement & Management, Innovation, and Knowledge Acquisition & Management.
Involved in Project Management team in performing post release Defect Causal Analysis (CAPA).
Senior Developer India (Noida) & UK(Norwich)
Client: Aviva UK
Worked on several Development & Maintenance projects: Mass customization, Billing and collections set up, Document management Strategy, Mainframe Batch production support.
Worked on several development projects on Mainframe and Dot Net environment as senior developer.
Writing code in mainframe (COBOL, JCL, VSAM, REXX, DB2, CICS) environment and Dot net Environment (VB, C #, MVC)
Reviewing technical design and code for compliance with the standards
Creating low level and high level design.
Provide inputs to business as Technical subject Matter expert
Creating prototypes and presenting to stakeholders for approvals.
Wrote database queries and advanced SQL techniques such as procedures and cursors for data migration.
Monitoring complete software development life cycle.
Spotlight of the month award
Recognition certificate for outstanding work in GI510 Release
Star Performer of the quarter award
Recognition certificate for outstanding work in Q1-2012 Release
Recognition certificate for outstanding work in BnC Run Team
FSG Keys to Success Award
Team member of the month Award
CSC India paper contest contributor in 2008
(2008) Bachelor of Technology from ZHCET, A.M.U, Aligarh, India. (CPI 8.391/10)
(2003) AISSCE (12th) from GGPS, Bokaro (Jharkhand), India. (Aggregate %=82.00)
(2001) AISSE (10th) from MCES, Purnia (Bihar), India. (Aggregate %=82.20)