Customer Service Medical

JAMIE DOYLE

** ****** ******, ****** ******, NY · 718-***-****

**********@*****.***

Proficient in managing high-volume operations. Recognized as hardworking and enthusiastic. Capable of maintaining composure and efficiency in fast-paced, high-pressure environments. Present a polished, professional appearance to uphold and enhance employer’s positive reputation. Transitioning into healthcare in the field of Neurodiagnostic Technology and Intraoperative Neuro Monitoring. Seeking a position that offers an immediate challenge, career opportunity and advancement.

EXPERIENCE

2018 - PRESENT

NEURODIAGNOSTIC TECHNICIAN INTERN, robert wood johnson university hospital (nj)

Clinical Internship (500) hours

Experienced in conducting and managing electroencephalography studies.

Profound knowledge of medical assessment, clinical intervention, and patient care practices.

Familiarity with all applicable electrical safety standards and practices.

Ability to prioritize, handle and complete multiple tasks, efficiently and in a timely manner.

Prepared patients for testing and ensured excellent patient care.

Ability to perform an EEG at patient’s bedside, during surgery and in laboratory.

Complete 50 EEG Tests monthly including: routine, bedside, video, and extended.

Perform clerical duties to include pertinent documentation, filing, and delivering of testing to be read.

Assist with auditing, billing and coding as requested.

INTRAOPERATIVE NEURO-MONITOR TRAINEE, jersey shore university medical center (nj)

Clinical Internship (200) hours

Performed Neuromonitoring under supervision in a surgical setting; modalities include SSEP, MEP, EEG, and EMG.

Analyzed and Annotate EEG’s during tests and post-study review.

Exposed to cases that included: cervical fusions (anterior and posterior), craniotomy, thyroidectomy, and carotid endarterectomy.

2016 – PRESENT

MANAGER, ROYAL CROWN BAKERY (NY)

Prepare supplies for busy weekday lunch shifts and maintain inventory levels throughout peak hours.

Receive and fulfill large catering orders ensuring a streamlined operation.

Operate a cash register to total bills; receive all forms of payment; prepare change and finish receipts; ensure proper monetary totals at the end of each shift.

Answer customer service issues quickly and ensure total satisfaction from all guests.

Cultivate positive relationships with customers to promote an enjoyable dining experience.

Communicate available menu options and respond to customers’ inquiries and special requests.

Input orders using a POS system; relay orders to the kitchen staff for preparation; assist in the kitchen as needed.

Maintain a sanitary environment in compliance with quality assurance and Heath Department standards.

EDUCATION

2018-PRESENT

NEURODIAGNOSTIC TECHNICIAN, AIMS EDUCATION (NJ)

National Technical Honor Society Member, AIMS Chapter

Accredited by: Middle States (MSA-CESS), ABHES (Institutionally Accredited), CAAHEP (Programmatically Accredited-Neurodiagnostic Technology)

ABRET (Pending Upon Graduation)

2013-2016

ASSOCIATES DEGREE IN LIBERAL SCIENCE, union county college (nj)

2011-2013

CREDITS TOWARD LIBERAL ARTS DEGREE, COLLEGE OF STATEN ISLAND (NY)

SKILLS

CPR/BLS Certified

Patient Care and Assessment

Record scoring and EEG techniques

Knowledge of performing EEG’s, EP’s, and EMG’s.

Clinical experience with patient hook-up and monitoring

Knowledge of HIPPA, Medical Laws & Ethics

Knowledge in Anatomy and Physiology, and Neuro Anatomy

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