An experienced Project Management Professional with overall 15 years of experience in supporting PMO Portfolio/Program/Project management and Quality management. Delivered projects successfully in a Project manager, Business Analysis and Quality Assurance capacity. Results-driven professional with good exposure to project management process and knowledge areas. Comfortable working in an adaptive work environment, prioritizing and meeting deadlines while maintaining business focus. Extensive experience with Program level budgeting, Financial Management, and delivery of PMO Governance level reporting. Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
Accomplishments include implementing innovative solutions resulting in significant cycle-time and cost reductions. Trained new employees/new hires on company’s procedures and processes. Performed quality check to assess the quality of the project reporting and drive improvement across the Program/Portfolio.
Extensive experience in Healthcare, Financial, IT Service Industry.
Experience varies from IT project management to Software Development Life Cycle (System Analysis, Technical Architecture & Design, Development, Testing and Delivery) of complex applications.
Handled large Global delivery, Led projects from technical/infrastructure upgrades to business process improvement with Project Tracking and Execution (Issues and Risk tracking escalation and mitigation planning), Change control (approval process).
Experience reporting Project Scorecards to Executives, maintaining Dashboards, providing weekly update, project Metrics/Progress Report (Excel/PowerPoint).
Motivated self-starter with exceptional team building, leadership and interpersonal skills.
Certification: Certified Scrum Master by Scrum Alliance
Tools: Planview, Clarity, Clear quest, MPP, SharePoint, advanced Excel, PowerPoint, HP ALM, Jira
Education: Master of Science - Mumbai University, India
Capgemini America Inc., Jersey City Jul 2016 - Till Date
Successfully managed, executed and delivered various multi-million dollar valued blue list large scale projects for Horizon BCBS of NJ. Worked as Project Manager in IT and Service Portfolio.
Successfully engaging cross domain leads to gather estimates and resources commitments, building a project team with the help of various resource managers, developing Project Plan and planning project activities.
Managing Efforts, Schedules and Quality by tracking project deliverable, timelines and within allocated budget.
Keeping track of scope, budget, schedule, quality and overall project RYG status.
Managing project team, tracking resource performance and project status.
Create, maintain and update Project Plans using MS Project.
Identify project risks, recommends possible solutions, mitigation plan, follow ERM guidelines.
Tracking change management activities and processes.
Collaboration with vendor on daily basis and at the same time coordination across multiple stakeholders from both IT and Business to ensure project objectives are met.
Achieved highest compliance levels using client customized tools.
Managing and timely completion of monthly forecast, accrual/reclass and tracking any variances without impacting overall budget.
Presenting kick-off meeting, project initiation meeting, phase gate meeting, CIO/COO status, steering committee Meetings.
Transitioning from waterfall methodology to agile framework, coaching the team on scrum and Agile methodology, determined precise and accurate User Story acceptance criteria used by developers & facilitated all scrum events/ceremonies.
Coordinating between architect, business, design, and development, testing teams for successful and timely completion of projects.
Contributing to EPMO process improvements.
Training new hires, preparing training modules.
Jan 2019 – Current: Implementation of NCompass (Pega Product), replacement of UCSW - to improve customer service productivity, improve first call resolution, improve member and provider experience, and harness other key capabilities and products to support effective decision making.
oManaging App Dev, Integration and Testing domain. Close collaboration with vendor on daily basis. Closely monitoring daily progress, dependencies, deliverables, and impediments to resolution.
oManaging change requests, risks, issues and tracking action items.
oManaging estimates, monthly forecast and variances for budget reporting to senior management.
oCreating IT work orders, following up with IT teams for timely completion of deliverables and release management for deployment to completion.
oJAD session between API and other 10-12 various IT systems for faster implementation.
oDaily status updates to portfolio director and business owner.
Feb 2018 - Dec 2018: Migrating Claim Status Inquiry from legacy to open platform to standardized 276/277 message format. Main technological challenge was replacing existing web services with API and integrating with various existing EDI rules.
May 2017 – Jan 2018: Migrating E & B Inquiry from legacy to open platform to standardized 270/271 message format.
March 2017 – Dec 2017: Implementation of Digital Member Portal which undertook digital transformation of existing member portal to a new member experience platform with new look and feel. Project followed agile methodology, my role included collaborating with product owner in creating product backlog, phased release approach. Co-ordinate sprint ceremonies, daily stand-up calls, backlog grooming, sprint retrospective.
Aug 2016 – Feb 2017: Implementation of Enhanced Digital Capabilities to integrate consistent look-feel for corporate website and member portal. This project followed hybrid approach.
Consulate General of India, New York Aug 2011 – Apr 2016
The Consulate General of India, New York serves the residents of the East coast with various consular services, primarily includes issuing of passports, visa and overseas citizenship cards. Worked as Project Manager for the Online Registration System, one of the primary system handling customer registration data and service requests for the counselor department.
Involved to coordinate the project kickoff for new online registration website.
Developed communication plan, managed communication within several cross function teams for proper management of the project.
Created, revised (based on reviews) and maintained all business case artifacts and recorded all approvals as part of Project Initiation efforts. Encouraged effective use of SharePoint across all the teams and managed the documentation.
Created bi-weekly status reports for senior management, detailing costs, deliverable changes and completions, and associated risks and dependencies for multiple work streams using Excel, power point.
Created weekly status reports for internal project managers communicating the current project status and financial spend and health.
Responsible for identifying and managing risks, areas of focus and coordination with change control board. Responsible for Tracking and reporting issues status, mitigation plan, maintained universal Communication Mail Box used for routing and mitigation of issues and risks.
Responsible for creating, monitoring, and maintaining project budgets across multiple releases.
Worked closely with internal project managers to create up to date project timelines and financial forecasts against the projects budgets based on current trends and future spends.
Worked closely with various teams to create and manage work orders, approvals, worker IDs, and timesheets to track their engagement along with advising management on renewals/extensions.
Created and maintained project and program level timelines and roadmaps.
Tracked tasks, approvals, status reports, issues and risks in MS Project. Organized and scheduled meetings. Noted down minutes of the meeting for distributing action items. Followed up on action items to drive project timelines.
Effectively coordinated with various Teams of Business Systems Analysts, Tech Teams and QA Teams to discuss tickets/issues opened in Issue Management Trackers. Acted as a point of contact for IT Teams to facilitate progress towards completion of tasks and to ensure that business needs are met.
Citigroup, Mumbai (India), Jersey City, NJ Aug 2002-Aug 2011
CitiDirect is an online banking platform with integrated Cash, Trade, Receivables and Reporting modules for corporate clients. Joined Citigroup as Quality Analyst managing activities in delivering a release starting from SIT to Production deployment and took the role of project manager.
Managing Efforts, Schedules and Quality by reviewing project deliverables, tracking project status, identify project risks if any (and recommends possible solutions as appropriate) to ensure timelines are met and within allocated budget. Assigns work to offshore team, oversees assigned resources for projects and provides direction with regard to requirements, budget and timeliness and at the same time coordination across multiple stakeholders from both IT and Business to ensure project objectives are met.
Training New Joiners and conducting regular Knowledge Transfer sessions to grow and prepare junior resources for major assignments and help them with their technical & functional queries.
Engage Architecture and diverse Cross Functional Data Source Teams for BRD Reviews/ User Story workshops develop Project plans, Communication plans, Risk Plans, engage SIT, UAT and Performance Test and teams and Track signoffs, at each stage.
Conduct Estimate sessions with Dev teams- present to Business and Tech leadership for Review and approval.
Maintain Project Plan, Develop and track Detailed Task Lists for Deployment in Production.
Review Business and System level Artifacts with Business and Tech teams.
Identify Assumptions, Requirements, Use case catalogs and Interface matrices.
Check QC status on Issues, Defects and Change controls tracked via Release Roadmap.
Develop Microsoft Project plans for multiple work streams based on Business use case analysis.
Aptech Limited, Mumbai, India Oct 2000 – Aug 2002
Joined Aptech Limited as a QA analyst and was part of the IT team. I was responsible for testing the feature enhancements for the Student onboarding system, which was developed and supported by the organization’s internal IT department. Student onboarding was the registration gateway which helped the students to self-enroll themselves to the various courses which were offered by Aptech.
Developed testing plan scenarios for complex unit, process, function, integration and acceptance testing.
Provided technical guidance to assigned project teams.
Developed test cases, scenarios and scripts to ensure applications quality.
Designed and developed usability testing scenarios, and administered more complex portions of the testing process.
Used Bugzilla for defect tracking and reporting.
Completed test coverage and full test documentation for all codes to be tested.
Tested software releases against requirements and technical designs.
Manually executed test scripts and performing positive and negative testing.
Assisted in resolving complex problems detected in testing.
Cable Corporation Ltd, Mumbai, India Mar 1999 - Oct 2000
Joined CCI as a QA Analyst in its IT department. I was responsible for developing and maintaining software for different departments namely Account and Dispatch. I worked on developing various systemic enhancements per organizations audit reporting guidelines. Also leaded a team on updating all software module for Y2K compliant.
Responsible for creating project design documents.
Coding complex functionalities.
Writing unit test cases using and ensuring the unit test cases has appropriate code coverage.
Responsible for defects fixing and resolution.
Responsible for prod implementation and post production support.