Diane Robinson
**** ****** **** ** 831-***-****
Santa Cruz, Ca 95060 ************@*********.***
Objective
Obtain a challenging position that will expand my experience and leadership skills.
Background Summary
Sales Product Handling
Generate new streams of income Managing orders
Maximize time management skills Monitor Shipments
Product knowledge Conflict resolution
Respond and communicate in a timely manner Training
Customer Service Human Resources
Conflict resolution Interviewing
Feedback Surveys Hiring, Training
New employee orientation
Marketing
Advertising, Promotions Organizational Support
Event Planning Team Building
Team Leadership Cashier Handling Duties
Records maintenance Quick Books
Work History
Owner/Manager Nautical Treasures 2017-Present
Market and advertise products for sale online. Sales through eBay, amazon and other social media sites.
Owner/Manager Nautical Treasures, Santa Cruz, Ca 2013-2017
Performed market research, maximized advertising for new business. Expanded business and grew Revenue by 100%. Lead role for new hires. Performed full-cycle recruitment efforts, including job descriptions, posting open positions, screening candidates, scheduling interviews and conducting reference checks. Coordinated new hire on-boarding and processed all hew hire paperwork. Trained new employees on products and customer service.
Owner/Manager Leo’s Sportfishing, Santa Cruz, Ca 2005-2012
Created new streams of revenue to build and develop new product lines. Generated new sales by increasing loyal customer base. Developed marketing and advertising tools, partnered with local motels, restaurants and other local business to increase company awareness. Interviewed potential employees, conducted background checks, educated new hires on procedures, products, customer service and sales skills. Performed annual reviews and introduced monthly sales meetings. Assisted bookkeeper with monthly updates using quick books.
Insurance Sales Agent/Assurant/Nationwide and Blue Cross 2000-2005
Generated new sales though cold calling, advertising and company leads. Prescreened potential sales opportunities, maximized time management skills, Grew and expanded customer base, 100% commission based. Conducted sales presentations to consumers and educated them on Insurance services.
Sales Manager Nomadic Technology, Mountain view, Ca, 1998-2000
Developed a strategic plan to expand and increase OEM sales for the Western Territory. Conducted Product presentations, Attended trade shows. Worked closely with engineering and marketing.
Inside Sales Manager Proxim, Mountain view, Ca 1996-1998
Supported the outside Sales manager, optimized procedures for customer support, answered all customer concerns, tracked and documented issues and wrote reports to present to upper management. Educated and provided distributors with product and marketing materials. Responsible for setting up meeting with OEM customers and company tours.
Inside Sales, Lion Technology, San Jose, Ca 1995-1995
Performed inbound and outbound calls, created a data base for customers.
Education
San Jose State University, BS, emphasis in Marketing 1990-1994
Online courses for SHRM-SCP certification
Certificate courses- Talent and Acquisition, Recruitment and Selection
Skills
Microsoft Office
Quick Books
Point of Sale