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Financial Analyst Customer Service

Fayetteville, North Carolina, United States
April 30, 2019

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Karen W. Tillery

*** * **** ****** *** *A Norfolk, VA 23510

Mobile 757-***-**** Email:


Seeking a position for an Administrative /Financial Analyst position that will enable me to utilize my acquire professionalism, knowledge and organizational skills obtained from my positions as a Financial Analyst under government contractor MANCON and Troy University

Summary of Qualifications

I am an Innovative professional with extensive experience in Financials and Office Administration. Accurately managed inventory requisitions of supplies requirement; while compiling data for government estimates of goods over $12 million in accordance with FAR and DFAR Regulation. Proficient in managing projects in purchasing, inventory of supplies, while been a supportive team worker. The ability to handle multiple priorities and projects effectively allocated control funding for upcoming projects requirement to enhance the quality of life for Bachelor Housing. Contract administration. Created acquisition plans for upcoming requirements. Monitored monthly obligations and expenditures for the current fiscal year. Validate contract package to ensure completeness. Analyzed projects/spreadsheets. Planning, organizing and managing multiple priorities.

Comprehensive knowledge of Microsoft Office products including Word, Excel, PowerPoint and Outlook.


Bachelor of Science in Business Administration

Saint Leo University

Karen. D Tillery

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Professional Profile

Administrative Support Specialist, TROY University 2012- Present

•Assist the Area Coordinator with analyzing and monitoring the daily task of planning, organizing and managing multiple office priorities.

•Provide support and participate in open houses, new student orientations, informational sessions, other recruiting events, and graduation ceremonies.

•Schedule testing appointments and provide necessary information and assistance to the student after testing is completed

•Input Human Resource related materials and information into People Admin and Datatel systems.

•Process Purchase orders and Requisition Requests.

•Assist location leadership in maintaining compliance documents as required by Federal, State and Local entities.

•Assist in the Admission and Enrollment process.

•Assist in the preparation to NC State Compliance Survey.

•Serve as Proctor for Troy University Testing.

•Receives, documents and sort incoming mail, along with faxing, routing correspondence to students and home office campus.

•Provide assistance to visitors and callers.

•Order company supplies

Financial Analyst, Regional Bachelor Housing

MANCON Government Contractor 2008-2011

• Responsible for managing Bachelor Housing procurement requests and budget execution documents.

•Independently compile requisition data, while tracking completion of all requisition process.

•Prepared obligation document NAVCOMPT FORM 2275 / 2276 for work/purchase contracts requisitions.

•Collaborated with Contracting Specialist on the award of Procurement Requests.

•Assisted the Program Analyst with correspondence of contracts plan for base current year projects.

•Market research local vendors for non- contractual procurement request.

•Accurately maintain contracts files, while compiling cost data for government estimates of goods over $2,900,000.00 in accordance with FAR and DFAR Regulation for proper audit trail.

•Reviewed Statement of Project (SOP) and Statement of Work (SOW) to ensure they

met the need of the services requested.

•Developed programmatic cost estimates, assess program performance and objectives.

•Ensured offers such as (bids, proposal, or quotes) are properly received, opened, and

record in data log.

Karen. D Tillery

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• Assisted the Regional Program Analyst with analyzing and monitoring control obligations and expenditures for 17 site managers during the fiscal year.

Amerigroup Corp, Appeals Claim Specialist II 2006-2008

•Processed all level of members and providers medical payments appeals.

•Received, documented, investigated, referred, and coordinated grievances, and appeals.

•Ensured claims paid per providers and company agreed contracts through Medicare and Medicaid.

•Researched and resolved 1st and 2nd level payment related issues of provider complaints.

•Coordinated other health insurance benefits, updated provider tax ID and (TPI) third party insurance information.

•Researched escalated complaints and appeals issue to ensure a favorable resolution.

Amerigroup Corp, Claims Analyst II, II 2004-2006

•Ensured quality processing of Facet, Amysis, and Tixen UB92 and HCFA Claims.

•Accurately routed unresolved claims to appropriate department.

•Reviewed claims documents to ensure providers are billing correctly per state and federal guidelines.

•Assisted supervisors in training new hire personnel.

•Coordinated workload distribution and task to meet daily production.

Household Credit Card Services, Customer Service Sales Rep 2002-2004

•Reviewed, verified customer credit card statement upon inquiry.

•Ascertain that all charges are valid on customer statement upon request.

•Reviewed customers expense statement for proper documentation/charges.

•Assured customers credit limits were in an appropriate status, not to exceed the credit limit.

•Posted allocated payments for inquiring customers.

•Managed past due accounts, by utilizing telephone and written communication.

•Researched any discrepancies and payment claims.

•Processed credit card payments.

MAMSI Health Insurance, Member Services Rep 2000 - 2002

•Analyzed and identified the possible root cause of related issues.

•Processed all level of members and providers medical payments appeals.

•Received, documented, investigated, referred, and coordinated grievances, and appeals.

•Coordinated other health insurance benefits, updated provider tax ID and TPI numbers.

•Faxed and routed correspondence and medical records to other hospitals and patient transfers.

Karen D. Tillery

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MAMSI Health Insurance, Accounting AR/ AP Specialist, 1998-2000

•Balanced month end deposit. Ensured daily deposit balance with cash Receipts.

•Adjusted monthly capitation payment for providers.

•Resolved members’ inquiries on benefits/status of outstanding and paid claims.

•Posted incoming money wires to various accounts.

•The driving force behind Maintaining a 97% or above on monthly audits.

US NAVY- Lead Teacher/ Program Assistant-LaMaddelena, Italy

•Provided guidance, and accredited training to assistant teacher to ensure proper child developments.

•Assisted director in training new hire personnel to enhance and promote positive growth and development for children

•Accessed children age appropriate behavior and development, while maintaining a 100% open relationship with parent for the well-being of children.

Provided age appropriate lesson plans for proper development for various developmental motor skills.

•Established weekly training and work schedules adjustment to meet ratio and group size requirement.

•Supervised and adhered to appropriate Navy Regulation in standard facility sanitation procedures.

•Established weekly training and work schedules adjustment if needed.


References Are Available Upon Request

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