Customer Service Sales

Titi Orukotan

** ****** ******, **** ******, NJ *7052

E-Mail: ***********@*****.*** Tel: 973-***-****

PROFESSIONAL EXPERIENCE

GARDEN STATE COMMUNITY BANK, New Jersey U.SA. Aug 2017 –Till Date

Branch Operations Coordinator

Review, track and update sales referrals, service issues and refunds through total relationship system (TRS portal) to ensure proper update.

Maintain vault control to include cash orders, shipment verification and vault logs.

Completes daily proof, investigate, resolve and reports out of balance for audit purpose.

Participate and conduct daily and weekly operations, sales and service meetings, deployment and de-briefing sessions.

Process and approve transaction such as checks, cash, wire transfers/EFT, overdrafts etc.

Train, mentor and coach team members and new employees in their professional development, identifying sales opportunities and referrals.

Representing the company at various civic and community functions.

Perform audit on branch, tellers, inventories and consignment items.

Prepare schedules and coordinate the daily and weekly workflow and staff.

Review and manage integrity of new account openings, update and documentation.

Using branch intelligence central (BI portal) to monitor inclearing, general ledger, nonsufficient fund and telemarketing.

GARDEN STATE COMMUNITY BANK, New Jersey U.SA. Feb 2016 –Jul 2017

Financial Service Associate

Provided exceptional customer service to existing and new customers.

Reviewed on-base required checklist, account analysis statements with customers and officers regarding service fees on Total relationship system.

Processed check capturing, ATM settlement, customer’s check request.

Trained and coached new employees.

Processed customer transactions like deposit and withdrawal according to bank procedure.

Assisted in creating a strong sale by cross selling bank products and customer retention; Opening new account like checking, savings, certificates and IRA’S.

Balanced cash drawers and prepared daily proof settlements, inventories and daily capture log.

Vault management which included cash orders, shipment verification and vault logs.

Attended to customer’s inquiries and complaints on banks products and services.

Provided cover for Operations supervisor.

UNITED BANK FOR AFRICA PLC, Lagos, Nigeria (2008 –2012)

Operations – Assistant operation branch manager

Assisted in creating a strong sale, service and operation culture, fostering an environment in which all branch employees and segment partners excelled and achieved scorecard goals.

Supported, trained and coached tellers to effectively identify referral opportunities and adhere to operational procedures while processing transactions accurately and effectively.

Provided supervisor overrides approvals and other authorization as delegated per bank policy.

Monitored and reviewed the security procedures and controlled access to the vault.

Requested and supervised the entire process of currency and coin shipment.

Performed branch security procedures at opening and closing.

Managed and resolved customer’s issues, complaints and communicated resolution to all parties involved.

Supervised ATM/visa settlements, maintenance and claims, forgery claims fee reversal, wire transfers, stop payments bank and certified checks, lost passbook and checkbooks.

Supervised and assisted staffs with the end of the day procedures and ensured branch and staff are in proof.

Operations – Senior Customer Service Representative

Provided exceptional customer service to existing and new customers.

Updated account information and completed accurate documentation.

Resolved customer’s request and complains.

Prepared and supported completion and opening of new accounts.

Coordinated and reviewed various types of legal documentation with clients and officers to avoid document deficiency.

Conducted outbound calls to new clients after initial boarding to ensure quality service.

CRUSADER GENERAL INSURANCE LTD, Lagos, Nigeria (2007-2008)

Marketing and strategic planning- Marketing

Responsible for meeting and exceeding revenue targets established by the company.

Developed client pipeline, scheduled appointments with potential clients to achieve revenue targets and meet with clients on a daily basis.

Assisted and took the lead on affluent, complicated insurance cases.

Utilized Money Guide Pro to create Financial Plans for clients and effective time management.

Processed applications for placement and settlement in accordance with company policies.

Effectively communicated with team members and management from all lines of business.

Guaranty Trust Assurance Plc, Lagos, Nigeria (2006 – 2007)

NYSC – Intern Marketing

With excellent service Initiated new business sales and Identified cross selling opportunities.

Follow up of new businesses by contacting customers to finalize sales/service transactions.

Identified Mass Marketing prospects, utilizing existing book of business.

Assisted Executive Sales Representative by using a direct mailing plan with follow-up contact.

Assisted with scheduled follow-ups on clients in order to keep retention level high and take advantage of cross-selling opportunities.

Prepared files used in policy construction and followed up with brokers and underwriters regarding outstanding questions and paperwork (e.g., subjectivities, policy information, etc.)

Underwriting

Identified all required forms and materials related to policy issuance; prepared policy and endorsements.

Handled various request or inquiries from brokers and underwriters to include premium information, loss information, policy changes, submitting request for loss control visit, etc.

Prepared activity logs that tracked steps leading up to policy issuance and perform reconciliations against reports generated from underwriting system.

Handled pre-renewal activity which included preparing & mailing renewal letters.

Performed administrative duties for the department as required which included handling calls, tracking departmental expenses and preparing invoice payments.

EDUCATION

Lagos State University, Lagos, Nigeria – B.A Philosophy Hons. (2004)

Chartered Institute of Personnel Management – Student Member (Feb 2009 – 2010)

Nigerian Institute of Management - Proficiency Cert in Management (July – Dec 2006)

Nigeria French Language Village, Badagry, Lagos - Certificate in French (2005)

Peer Health Educator – Certificate (2000)

COMPUTER SKILLS

Microsoft Office – MS Word, MS Excel, MS PowerPoint

LANGUAGES

English – fluent, French – Intermediate level

VOLUNTEER EXPERIENCE/ACTIVITY

Notary public -2022

VP – Philosophy Student Association – 2003/2004

REFERENCES

Available upon request

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