Pousaly Ghosh
***-*** ******** **** **, East York, ON M4C 2H1, Canada
*******.*****@*****.***
SUMMARY
●2 months ongoing experience in Direct Customer Handling environment
●8 years experience in administrative environment
●Well acquainted with Office 365(Word, Excel, PowerPoint, OneNote, Project, Outlook),PeopleSoft,web navigation and have knowledge in basic computer hardware
●Robust organizational skills with the ability to work in a dynamic environment and handle multiple deadlines and priorities
●Strong communication skills including verbal, written and presentation skills
●Service oriented in nature, demonstrated business maturity and discretion
●Excellent time management skills and ability to deliver results
●Performed duties such as managing activities, collaborating with various departments, organizing seminars & admissions
●Work well under pressure in a time sensitive environment; able to multi-task while paying close attention to detail
●Excellent communication, analytical, interpersonal, organizational, and multi-line telephone system skills
●Expertise in preparation of documentation, correspondence and record-keeping
SKILLS AND EXPERIENCE
●Client focused
●Cash handling
●Good listener
●Customer complaint resolution
●Time management
●Quick Learner
●New product information
●Order fulfillment
EMPLOYMENT HISTORY
Sandwich Artist
2019-till date
Subway, Toronto
Administrative Assistant 2010-2018
Saroj Mohan Institute of Technology, Kolkata, India
Network Associate 2007-2008
CMS Computers Limited,Kolkata, India
EDUCATION
Masters of Technology in Computer Science 2008-2010
West Bengal University of Technology, India
Bachelor of Technology in Electronics & Instrumentation Engineering 2002-2006
West Bengal University of Technology, India