Manager Customer Service

Ashley Nicole Pirkle

Phone: 806-***-**** Cell / Hm. Email ***************@*****.***

Qualifications and Positions of Expertise

●CNA Nursing & Rehabilitation/Medication Distribution/Patient Transportation/Medical Records Coding

●Restaurant Staff/Shift Manager/Personnel HR Training

●CSR Customer Service Representative

Professional Profile

An accomplished professional with extensive experience in CNA Nursing & Rehabilitation, care giver and restaurant wait staff/shift manager, including human resource employee training and mentoring. Utilizing Good Management Practices, safety, along with other leadership training for retail and restaurant along with other professional training skills for obtaining quality efforts and accomplishments, resulting in reaching cost saving goals.

Working well in both individual and team-oriented situations and demonstrated the drive and desire to secure continued success in the future. In utilizing successful management methodologies, good communication and organizational skills, was recognized by peers and superiors as a confident and capable individual who effects the completion of multifaceted duties in a timely and accurate manner.

As a mentor, leader and trainer of employees, high results were obtained relating to measurable improvements in regard to managed budgets, increased productivity, cost savings, customer expectations being met or exceeded and team appreciation along with increased levels of growth of overall company profits.

Areas of Expertise

Management/Leadership CNA Nursing Safety Administration

Rehab Relations Store Manager Restaurant Staff

Waitress/Hostess Windows, XE, 7, 8,10 MS Office Software

Patient Healthcare Cash Register Balancing Accounting software

Patient Medicine Care Patient Transportation Customer Service Rep

Accu-Nurse Silver Chair SW Office Administrator

Education

Friendship High School/Graduate. Business Management &Science 2000-2003

Whisperwood Nursing & Rehab. CNA & Class Training. 2009 Graduate

CNA License #NA8675806 (Texas Registry 800-***-****) 2009-Present

Ashley Nicole Pirkle

Professional Summary

Lubbock Ltc. Nursing/Rehab/CNA/Medical Records Lubbock, TX 10/2015-Present

Professional Patient Care duties included, patient transport to medical facilities and appointments, overseeing daily operations, patient management, ADL activities, and scheduling within a fast pace environment. Performed daily CNA & Rehabilitation, administrative duties for patient care within strict state-controlled guidelines and of sales reports, inventory management of supplies from outside vendors, labor reports, hiring and training of staff. Continued Doctor Relations for patients and medical records updates with POC each day.

Keller Oaks Nursing & Rehab/Shift Manager. Keller, TX 10/2014-2/2015

Duties included overseeing daily operations, patient management, and scheduling within a fast pace environment. Performed daily CNA & Rehabilitation, administrative duties for patient care within strict state-controlled guidelines and of sales reports, inventory management of supplies from outside vendors, labor reports, hiring and training of staff.

Southern Specialty/Patient Care Giver 03/2012-5/2012

Daily duties included CNA Nursing Patient Care and operational functions such as sales reports, inventory supply chain relations, employment scheduling, recruitment and training. Performed individual and team leadership contributions insuring patient healthcare treatments per state regulations.

Grace House of Lubbock / Patient Care Giver. Lubbock, TX 5/2004-2/2006

Daily duties included CNA Nursing Patient Care and operational functions such as inventory supply chain relations. Overall operations of patient care. Performed individual and team leadership contributions with state and local regulation standards.

Note: Professional and Personal References upon request.

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