Manager Training

EXPERIENCE

SEPTEMBER **** – PRESENT

GAMES TRAINING SPECIALIST, srpmic community regulatory agency

Established and currently implement the current training program within the tribal gaming office as the primary facilitator.

Ensure all employees are competent in compact regulation governed by the state of Arizona, as well as enterprise policies and procedures and tribal ordinances.

Apply a human performance improvement approach to instructional design, and implement best practices for conducting a needs assessment, job/task analysis, and course design and development specific to comprehension gaps within the department.

Work in conjunction with the regulatory and compliance manager to interpret revisions of the current compact and enterprise policies and procedures

Assist the special investigator with open investigations and security breaches regarding internal gaming controls, laws, rules and regulations pertaining to SRPMIC.

Monitor casino gaming operations for irregularities or fraudulent activities and report to appropriate directors and gaming counsel.

Gather, analyze, evaluate, and preserve vital documentary evidence relating to suspected civil or criminal activities.

Develops clear and accurate investigative findings and recommendations and submit individual and staff reports to director in a timely manner.

APRIL 2004 –SEPTEMBER 2017

TABLE GAMES DEALER AND SUPERVISOR, casino arizona and talking stick resort

Implemented and maintained the Title 31 anti-money laundering compliance program, and communicated any suspicious activity to appropriate supervisors.

Conducted assigned games according to all policies and procedures with accuracy and efficiency.

Practiced dispute resolution strategies to maximize discretion swiftly and professionally in a high-paced, demanding environment.

Executed performance standards to ensure gaming integrity was a priority within the department.

Responsible for cash flow on gaming floor, applying best practices regarding risk management.

SKILLS

All Microsoft applications

Workforce development

Program management

Fraud investigation

Training consultant

E-learning implementation

Team building

Cross-departmental collaborations

Instructional design

Casino management

Compliance and regulation

Cross cultural communication skills

JENNIFER HIGHLEY

634 W. Aviary Way Gilbert, AZ 85233 480-***-****

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