Lydia C. Mendoza

915-***-****

ac89gz@r.postjobfree.com

PROFILE

I want to drive and develop new business using strong interpersonal communication skills and approachable leadership.

EXPERIENCE

Agent, New York Life Insurance Company, El Paso, TX — 2018 Generating insurance client prospects through person to person interactions. Conducting appointments to develop client-agent relationships by fact-finding and defining long-term financial goals and needs. Developing custom insurance service plans with short-term and long-term implementation strategies. Licensed as a Texas and New Mexico Life and Health Agent. Winner of the Ben Feldman award for Most cases submitted for the month of August 2018, John Bingham award for Most Paid Cases in December 2018 and The first of three Life Series awards for New Organization Agents. Beauty Consultant, Walgreens, El Paso, TX — 2016-2018 Providing bilingual, one-on-one customer interactions through beauty and personal care product sales and information, exceeding projected goals over 75% during 2017. Four time Top Seller in District Awards for Beauty Must Haves Challenges. Won the Boots USA Botanics Beauty Consultant Challenge for August 2017. Every day I interact with many dozens of costumers with varying needs and provide customized solutions including beauty product usage and health promotion.

Building and organizing sales teams comprising of 5-10 members to promote sales, complete daily tasks, and achieve projected goals. Mentoring team members to exceed expectations is a very rewarding aspect for all parties involved. Oversee and participate in events for the community and and charitable organizations, such as the Center Against Sexual and Family Violence, Child Crisis Center, Pride Fest El Paso, National Red Nose Day. As part of these efforts I represented Walgreens publicly, organized and created live social media events, print advertising content, and video for online distribution.

Contract Writer, Auction.com, El Paso, TX — 2015-2018 Writing out contracts during live auctions conducted at the El Paso County Courthouse for buyers once they win their property with great speed, averaging about 4 per hour. An important aspect of this work is in educating buyers about the process of buying a home through an auction by making technical information available, answering any questions, and collecting funds after each sale. I often traveled and represent El Paso at auction.com training and meetings in Dallas, Austin, San Antonio multiple times in 2017. Owner/MUA, Playin' with Colour Makeup Studio, El Paso, TX — 2011-2016 Founded a retail cosmetics studio representing Jane Iredale Mineral cosmetics products. I organized and collaborated with other businesses in providing turn-key solutions for weddings, special events, TV commercials, movies, runway shows, photo shoots, and private consultations for customers. Administrative responsibilities included developing digital and traditional marketing and advertising strategies, retail inventory, budgeting, and sales.

Retail Specialist, KellyConnect/Apple, El Paso, TX — 2013-2014 Telecommuting phone reception for Apple retail stores across the country. As a member of top-ranked Customer Service, I placed and managed online orders, escalated calls using systems such as Softphone, GCRM and Pipkins. Discovering and helping customer issues and implementing resolution within 3 minutes of these incoming calls. Meeting and surpassing sales goals and Quality Assurance metrics while providing accurate product knowledge. My personal goal was to sincerely engage with the costumer while solving their issues to the best of my abilities.

Store Manager/MUA, San Francisco's Cosmetics, El Paso, TX — 2007-2011 Managed a team of 4 sales associates by setting dynamic daily sale goals. Organized and managed limited resources and set clear goals and milestones. Brands represented were Bare Minerals, Smashbox, Jane Iredale Mineral Cosmetics. I kept track of inventory and implemented basic internal accounting system and physical safety protocols. I was the Key Makeup Artist for clients, giving them how-to lessons on the products they purchased for events. I also trained associates on the best customer service skills to use in different situations that would arise on a daily basis.

EDUCATION

University of Phoenix — Bachelors of Science in Small Business/Entrepreneurship University of Phoenix — Associates in Fundamentals of Business AWARD Studio — Media Makeup Artistry

SKILLS

Customer service, diplomacy, communication, sales, active listening, Microsoft Word, Publisher and Power Point, time management, project management, bilingual, work well under pressure, project planning, creative, managing budgets, scheduling, merchandizing. REFERENCES

Available upon request.

LICENSES

Insurance Producer for Accidental and Health or Sickness, Life in New Mexico and Texas.