Phone 647-***-**** E-mail firstname.lastname@example.org
Self directed, motivated, and service oriented individual. Proven ability to combine strong interpersonal and communications skills and initiative in providing a higher level of service in support of company goals and mandate. Able to operate independently or as part of a team in both structured and unstructured environments. Resourceful problem solver with an eye for the bottom line. NOTE: FLUENT IN BOTH ENGLISH AND SPANISH.
Project Management And Quality
Planning, organizing and coordinating diverse work projects. Software Management, including: test, version control and bug tracking (both Web and Mobile apps).
Development of standards.
Development of procedures, user manuals, and test plans. Application Support.
Systems Analysis and Design: Structured Analysis, Client-Server Architecture
Databases: SQL Server, Access
Operating Systems Windows, iOS, Android
Windows Utilities: Microsoft Office, Microsoft Project, RoboHelp
Mobile Devices used: iOS, Android and MS devices EDUCATION
Software Quality Assurance Specialist: Seneca, Canada, 2002 - 2003
Bachelor of Computer Science Degree (System Analyst): Polytechnic Univ., Ecuador,1989–1994 COURSES AND TRAINING
Certified Negotiation Expert The Real Estate Institute Canada 2016 Real Estate Broker Ontario Real Estate College Canada 2016 Systems Testing and Quality
Advanced Information Technologies Canada 2001
Web Design Essentials Course WinNet Systems Canada 2001 Object-oriented analysis & design Polytechnic University Ecuador 1998 Costs Accounting I for Industries Professional Management Center Ecuador 1997 Commercial Auditing Laica University Ecuador 1996-1997 Success Management Professional Development Institute Ecuador 1995 SQL Server Programming CCC Ecuador 1994
4438 Waterford Cres., Mississauga, Ontario L5R 2B5 Phone 647-***-**** E-mail email@example.com
JAN/16-Present Real Estate Broker at City Centre Real Estate Ltd., Canada Sales, Office Management, Client Prospecting.
JUN/05-JAN/16 Project Manager at 01 Communique Laboratory Inc., Canada Responsible for the successful implementation and ongoing support of the following projects:
PC Remote Control (I’m InTouch Desktop Edition): Remote Access program that allows you to remotely access your home/office computer from another PC or Mobile device.
PC Remote Control Server (I’m InTouch Server Edition): Includes both the server machine and the software that is set up to allow access to the network from a remote location, for both markets North America and Japan (specially customized for HITACHI-Japan).
Online Help Desk Software (I’m OnCall): This allows organizations to offer remote support over the Internet to their customers.
PC Remote Control from Mobile Devices (I’m InTouch Go): This allows I'm InTouch users to access their remote computers from their iOS/Android devices.
E-mail Remote Access (I’m InTouch GoMail): This allows I'm InTouch users to read, reply, and forward their Outlook emails, located in a remote computer, from their iOS/Android devices.
E-commerce System: It allows customers to purchase any 01 Communique’s products.
01 Communique Website: 01 Communique Home Site re-design. MAR/00-JUN/05 Quality Assurance Manager at 01 Communique Laboratory Inc., Canada
Supervised a team of 5 specialists.
Planned, specified, and created test cases and test data to provide an adequate assessment of the product/system’s ability to fulfill defined requirements.
Implemented, executed and assessed tests against the product in a variety of configurations.
Identified, recorded, and reported issues, and assisted with problem determination. Supported and troubleshoot
Contributed to improvements in the software development/testing process.
Investigated into testing methods/methodologies to ensure applicable quality system standards is applied to testing efforts.
Documented and established procedures and methodologies.
An avid participant in management meetings for technical decisions related to our products.
Managed software quality control for PC-based products (retail, trial and patch versions), Web- based products and Mobile apps.
Administered a Bug Tracking System, interacting with business and technical departments.
Controlled test plans, release forms, reports, product version inventories, and hardware/software environments.
SEP/96-AUG/99 Quality Assurance & Business Analyst at Guayaquil Stock Exchange, Ecuador Applications: Payment Control, Fixed-Income Securities Standardization, Fixed-Income Index, and Serialized Auction System.
FEB/94-SEP/96 Systems Analyst and Applications Support Specialist at MasterCard Ecuador Applications: Payment Control, Banking Reconciliation. (Visual Basic and SQL Server) OCT/92-SEP/96 Systems Analyst and Applications Support Specialist at Pacific Bank Applications: Collecting Procedures System (Microsoft Access), Credit Liquidation System (Visual Basic and SQL Server), Correspondence System (Visual Basic and SQL Server). INTEREST: Organizing and Coordinating, Decorating, Parenting, Hockey mom