Social Media Customer Service

Naoyuki Ohkura

Address: ** ****** *** ******* ** M2N 1K6

Phone:/e-mail: 647-***-**** / ***.****@*****.*** Objective

• Bilingual English/Japanese customer service representative seeking position utilising conflict resolution skills via phone, email, mail, or social media contact. Summary

• Energetic, result-oriented management eager to bring strong administrative skills to a growing company in need of top-level support. Excellent organisation, communication, multiple-tasking and relationship building skills. Articulate and friendly with a professional attitude. Work Experience

• Udon Yasan (Melbourne, Australia)

Manager, Nov 2016 - Aug 2018

- Manage, observe and supervising the business in two branches of shops

- Responsible for coordinating daily operation

- Responsible for monitoring, observing and staff training

- Complaint handling

- Delivering superior food and beverage service and maximising customer satisfaction

- Ordering necessary stuff to suppliers

- Closing register machine and accounting daily

• St, pierres associations (Auckland, NewZealand)

Kitchen hand, casher, March 2016 - October 2016

- Responsible for preparing food materials for chef

- Taking pick up order with fluent and clear tone voice via phone order

- Responsible for making and serving good qualified hand rolls to customers

- Responsible for keep our shop clean

• Mentatz (Auckland, NewZealand)

Ramen chef, March 2016 - October 2016

- Responsible for monitoring and observing kitchen staff

- Responsible for keep food say and kitchen hygiene

- Ordering necessary stuff to suppliers

- Delivering superior food and beverage service and maximising customer satisfaction

• Dosanko -Ramen and Yakitori bar- (Melbourne, Australia) Head chef, April 2015 - August 2015

- Observing and monitoring kitchen staff

- Responsible for training for kitchen staff

- Ordering kitchen stuff to supplier

- Responsible for food safety and kitchen hygiene

Education

• Academia international college

Diploma of Hospitality Management SIT50416

Personal Skills and Qualifications

• Proficient in speaking English and Japanese

• Able to communicate to a wide range of people

• Very high level knowledge and understanding of food and beverage industry

• Knowledge of OHS regulations

• Have very high level of experience in hospitality industry

• Diploma of hospitality management (certified 8/Jul/2018)

Contact this candidate