Customer Service Sales

Michele jacqueline Normandeau

Address: ****-** ****** **, ********, Alberta, T6T 0M5 – Phone: 780-***-**** – Email: *****************@*****.***

Dear Hiring Manager:

It is with great excitement that I submit my resume for the available position. More than 18 years of administrative, office management and customer service experience, I believe I will be able to provide a superb foundation which to contribute meaningful work for your business.

As a Legal Assistant studies graduate, this has given me an exceptional familiarity with a knowledge of legal support, legal research and drafting, client management, legal documents, court filings and legal procedures. In addition to my education, my extensive experience in office management and administrative support helped me to build-up several qualities and skills particularly related to accounting, office operations, record management, customer service, and all clerical functions. You will be assured of the depth and range of my abilities upon reviewing my resume.

Please consider the following highlights of my key strengths:

Superior multitasking talents, with the ability to coordinate multiple high-priority assignments

Demonstrated capacity to provide effective support to professionals and offices

Skilled in managing administrative work, drafting letters and correspondence and conducting relevant research

Effectively deal with people from diverse background through excellent communication skills

Technically sophisticated with expertise in key computer software and database applications

valid Driver's License (class 5) and a reliable vehicle

Available to work Full-time and very flexible to meet the demands of this position. Willing and able to work overtime and weekends if needed.

I look forward to meeting with you and learning more about your goals for this position. Until then, thank you for your consideration.

Sincerely,

Michele Normandeau

Enclosure

Michele Jacqueline Normandeau

Address: 3616-16 Street NW, Edmonton, Alberta, T6T 0M5 – Phone: 780-***-**** – Email: *****************@*****.***

Professional Summary

More than 18 years of demonstrated experience in the customer service industry, office management, administrative and clerical support, accounting and sales fields. Customer service oriented with broad administrative experience to thrive and excel in any field. Effective and forward-thinking individual committed to integrity and excellence; highly motivated and dedicated to fostering innovation and ingenuity while operating professionally in high responsibility environments through self-motivation and strict organization.

KEY SKILLS AND HIGHLIGHTS

Highly professional assistant with a comprehensive command of office, administrative and clerical support functions combined with expertise in general administration, customer service, record management, appointment scheduling, event planning, calendar management, and employee time card and record management

In-depth knowledge of general accounting functions with hands-on experience in payroll management, accounts receivables & payable, cash and bank deposits management, billing & invoicing, tax, and reconciliations.

Strong analytical and quantitative skills with deep understanding of statistical and financial reports, cost estimation, and computations

Skilled in reviewing claims adjustments and approving or disapproving claims.

Excellent customer service acumen with the ability to comminute and resolve problems in a timely and professional manner.

Technically proficient in a wide range of applications and database systems including Microsoft Office

valid Driver's License (class 5) and a reliable vehicle

EDUCATION & CREDENTIALS

Bow Valley College- Legal Assistant Diploma –Calgary, Alberta -2018

University of Alberta- Faculty of Extension- Interior Design-Residential Interiors-Edmonton, Alberta – 2010

Athabasca University- Accounting (ACCT) 253 Introductory Financial Accounting

High School Diploma – Austin O'Brien – Edmonton, Alberta – 2000

PROFESSIONAL EXPERIENCE

Chateau Lighting Edmonton, Alberta June 2000 to March 20, 2019

Office Manager & Lead Design sales associate

Deliver a blend of administrative, clerical, and analytical skills coordinating all aspects of office management and sales functions, including managing office operations, maintaining accounts and records, and handling all customer service and sales activities. Manage the procurement and dispensing of supplies while placing special orders and communicate with other stores to find desired items. Professionally answered all phone calls providing information to callers, taking messages, and transferring calls to appropriate individuals. Coordinate with other professionals, such as contractors, architects, engineers, and plumbers to ensure job success. Monitor and recognize security risks and thefts while taking corrective actions to prevent these situations. Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications. Set up and maintain paper and electronic filing systems for records, correspondence, and other material.

Coordinate and manage a wide range of accounting and data organization functions. Collect and disburse funds from cash accounts and keep records of collections and disbursements. Open and close cash registers performing activities, such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies. Process paperwork for new employees and enter employee information into the payroll system. Provide information to employees and managers on payroll matters, tax issues, benefit plans, and collective agreement provisions. Keep abreast regarding changes in tax and deduction laws that apply to the payroll process. Compile statistical reports, statements, and summaries related to pay and benefits accounts, and submit them to appropriate departments. Prepare and balance period-end reports and reconcile issued payrolls to bank statements. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Process and issue employee paychecks and statements of earnings and deductions.

Manage a wide array of administrative and clerical functions. Locate and attach files to incoming correspondence requiring replies. Open, read, route, and distribute incoming mail or other materials and answer routine letters making copies of correspondence or other printed material. Complete forms in accordance with company procedures. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Compose, type, and distribute meeting notes, routine correspondence, and reports. Maintain scheduling and event calendars; schedule and confirm appointments for clients, customers, and supervisors. Keep track of leave time, such as vacation, personal, and sick leave, for employees. Issue and record adjustments to pay related to previous errors. Complete, verify, and process forms and documentation for administration of benefits such as pension plans, and unemployment and medical insurance.

Retain remarkable customer service standards while conferring with customers by phone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Coordinate the prompt resolution of all customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Effectively resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Prepare sales slips or sales contracts.

REFERENCES

Available upon request

Contact this candidate