Dale Rak
*** *** ****, ****** **** AR *****
Phone: 817-***-****, Email: ********@*****.***
https://www.linkedin.com/in/dalelrakmba/
Director
Operations Management Sales & Marketing Project Management Process Improvement
Market-driven professional, a deal maker and proven top performer with broad-based functional, managerial & P&L experience in shaping strategy and achieving business and top & bottom-line growth objectives in regional and rapid-change environments. Business expansion specialist with an aptitude to increase revenue and sales by ascertaining a competitive edge & sustainability. Highly skilled in implementing customer segmentation strategy & business processes to attain set corporate/business goals within agreed budgetary norms & timelines. Client-centric with a tactical approach in interfacing with key clients from various sectors; proposing the most viable services as well as cultivating relations with them for client retention & acquisition. Possess thought leadership in supporting business competitiveness while identifying new opportunities for the business to move forward. Demonstrates ability for overcoming complex business challenges and making high-impact business decisions using experience-backed judgment and strong work ethics. A strong approach in refining organizational vision as per set business goals to maintain high-performance workforces that emphasize quality & optimal productivity.
International Business Relationships in: Moscow, Russian Federation Vladivostok, Russian Federation Taganrog, Russian Federation Rostov on Don, Russian Federation Riga, Latvia Kiev, Ukraine Seoul, Korea Caracas, Venezuela Mumbai, India Calcutta, India Chennai, India
SKILL AREAS: Strategy Planning Operations Management New Business Development Sales Development & Management Mergers & Acquisitions Market Analysis Project Management Marketing Initiatives Turnarounds Incentive Programs Product Launch Negotiations Workforce Management Process Improvement Team Leadership
PROFESSIONAL EXPERIENCE
E & D Consultants, LLC, Hurst, TEXAS (Jun 2005- Present)
Director
Accountable for raising capital, managing marketing and sales, developing long term goals, measuring metrics, instilling accountability, emerging processes, changing the culture, and growing businesses in order to increase profitability
Provide effective change management processes alongside deliverables guidance and oversight concerning the proper methodology to efficiently manage operations, sales, finance, employee evaluations
Some of the recent industries included
oArchitects, car dealerships (as interim GM), ATV/marine dealerships, RV dealerships, plumbers, medical offices, manufacturing facilities, QSR franchisee training, trucking, 3PL, LTL, logistics, fulfillment, warehousing, service businesses, wholesalers, oil & gas, auto repair shops, hospice, hotel/hospitality operations as acting (GM/COO), non-profits, franchisee and franchisor training, sales organizations and telecom/wireless providers
Functioned as interim CXO in manufacturing, service, and sales organizations
Spearhead a team to turnaround three auto dealer groups with multiple auto brands along with delivering direction on sales techniques, sales processes and authored a program “Customer for Life” (adopted by Kia Motors for their stores in the US)
SCORE® Counselor, Fort Worth Chapter 120 as a mentor sponsored by SBA
Positioned and supported oil and gas pipeline projects securing distribution rights, leases, pipeline leases, new field operations, and drilling projects
Steered hiring and training of field crews and directed engineering & production personnel
Established Texas territory for specialty biodegradable and eco-friendly chemical products
oMajor clients: DFW airport and John Deere maintenance department
Client: CyberImmune, LLC
oEstablished Southwestern region for record maintenance to physicians and hospitals accomplishing immunization and vaccinations tracking
oDeveloped a database for pediatricians and maintained HIPPA compliance
Coordinated the data/customer service move from the U.S. to Mexico City for 250 bi-lingual CSR’s for Citibank
Responsible for producing, executing, revising project work plans, managing on-going client interaction, identifying essential resources, and assigning individual responsibilities, and handling day-to-day operational aspects of a project and scope
Directed scope, time, cost, quality, human resources, communication, risk, procurement, and integration
Reviewed deliverables prepared by team before passing to the client, applied methodology and enforced project standards, prepared for engagement reviews and quality assurance procedures
Noteworthy Achievements:
Acquired a $35,000,000.00 loan
oMet with lenders/investors
oSuccessful in obtaining financing for multiple project types
oDeveloped a complete financial package for presentation
oNegotiated with the State of Hawaii DLNR, governor’s office, and environmental agencies.
Efficaciously attained funds for business development, construction, and expansion for real estate ventures throughout the US leveraging Mezzanine, Family Offices, and investment groups
Successfully launched private label dietary supplement and skin care line as well as achieved strategic business growth in EU and Asian markets
Enhanced market share while functioning as Managing Director of M & A, from one local DFW area to the Southwestern US
Increased subscriber base from 600 to 10,000 for Start-up Wireless Internet Service Provider serving the rural markets
Instrumentally contributed to business development and negotiations of acquisitions and strategic mergers to grow the business
oGot a grant from the USDA for $18,000,000.00 for expansion and operations
Raised donations from corporate sponsors, family offices and private parties to obtain funding for a home for abused and battered women and children
Acquired a sales tax exemption for Indian Lakes Resort from Arkansas Tourism Division and Economic Development Commission
Transmuted companies’ culture, processes, and profitability by putting processes and accountability in play for all management & staff members
Reduced exposure and risks on projects through proper administration and business practices.
ENERMAX ENERGY, Hurst, TX (Nov 2006 – Apr 2007)
Senior Project Manager (Contract Position)
Marketed services of the company for field exploration and exploration of new projects as well as reassessed existing projects aiming at viability and profitability
Assessed field operations for new projects in Texas and Louisiana for feasibility
Handled projects in three states concurrently.
Established initial contacts with investment groups and private equity capital sources for facilitating the company to instigate and accomplish ongoing projects
Noteworthy Accomplishment:
Interacted commendably with high net worth individuals and government hierarchies resulted in efficacious exploration and production
PRIOR EXPERIENCE
ENERGY QUEST RESOURCES, LLC, Las Vegas, Nevada (Aug 1999 – Jun 2005)
Senior Project Manager
EDS MEDIA & MANAGEMENT, Palm Springs, California, Los Angeles, CALIFORNIA (Apr 1994 – Jun 1999)
Managing Partner
DESERT TOUR & TRAVEL, Las Vegas Nevada, Honolulu Hawaii, Los Gatos CALIFORNIA (Sep 1989 – Jan 1994)
President
Raised the company from a small agency to one of the largest destination management firms in the Western US with sales in excess of $20,000,000
Generated over $9,000,000 a year in revenue by traveling worldwide to explore new markets and/or products while establishing a reciprocal agreement with the Caribbean and European hotel and travel providers
CARVER, PINDLING & MANNING INVESTMENTS, LTD., Freeport, Grand Bahamas ISLAND (Sep 1986 – Aug 1989)
Vice President/General Manager of Operations
Enhanced revenue growth by 18% in the first year by cost cuts and restructuring the marketing and operational protocol of resort hotel properties
Increased market share by 31% in two years
INTERNATIONAL PROPERTY MANAGEMENT, Newport Beach, CALIFORNIA (Nov 1979 – Jul 1986)
President, Commercial Real Estate/Reo Division
Augmented annual operations from $3,000,000 to $25,000,000.00 in three years
oNegotiated contracts with financial institutions, investment groups and Investment Trusts.
WESTINGHOUSE ELECTRIC CORPORATION, Pittsburgh, PENNSYLVANIA (Nov 1973 – Sep 1979)
District Sales Manager Power Transmission-Motor Control-Power Systems Division
PROFESSIONAL DEVELOPMENT
BA California State University at Fullerton
MBA Pepperdine University
International Pharmaceutical Academy (IPA)
IT Skills:
Microsoft professional applications
CRM
SalesForce