Project Developer

AMIT MITRA

***** ***** **** **

Vashon, WA *****

206-***-**** (Cell)

Email: *******@*****.***

OBJECTIVE: A challenging position in software support, testing, and integration.

SUMMARY:

I'm an IT professional with more than 15 years of experience supporting applications on a LINUX/UNIX/Windows platform. I was responsible for trouble-shooting, analyzing and debugging applications such as AWS, Weblogic, Tibco, Websphere and Tuxedo. I worked with development, and project teams to deliver code fixes into the production environment, participated in system documentation, implementation, maintenance, and project setup and analysis. I was involved in system development lifecycle (SDLC) project, worked with application developers, internal customers, and other technology teams to ensure high system availability and application performance. I have identified, troubleshot, and resolved customer impacting issues in a 24/7 environment and maintained the stability of the production environment. Deployed Web application in the production environment using Bamboo, creating/resetting user account in LDAP, troubleshooting production issues, deployment processes and production configuration, OpenVPN Administration, JIRA, Confluence, SVN repository, Eclipse & Intellij.

SKILLS:

LINUX, UNIX-HP/UX, IBM- HP/AIX, Sun/Solaris, Shell Scripting, ORACLE, MYSQL, TIBCO Middle Tier applications, eCommerce, AWS, WEBLOGIC, WEBSPHERE, JBOSS, TUXEDO, TCP/IP, SOAP, REST, XML, WSDL, HTML/DHTML, Windows 2003/2008/2012 servers. Deployed Java applications into production, staging, and QA environments via ANT and automated deployment tools. Drew diagrams and charts to show how information will get into the system, and how it will be processed. Have strong analysis of life-cycle development (SDLC), understanding of Web Services, J2EE applications, and methodologies, strong understanding of production monitoring, metrics and process flow, configure JVM heap, JDBC connection pool, JVM threads, experienced in data warehousing for Business methodologies, experience with SQL scripts, queries, strong data mining and analysis skills, have an excellent communication, experience with Use Cases, UML, DFD, strong interpersonal and team leadership skills, able to handle multitasking and work well under pressure.

Programming Languages:

JAVA, JAVA Script, JSP, PHP, C, UNIX/LINUX Shell Script, VB Script, PL/SQL, HTML, DHTML

Applications:

AWS, Chef, Citrix Netscaler, Appdynamics, Newrelic, BigBrother, Opennet, FusionWorks, Nagios, Hobbit, Jira, Confluence, Bamboo, Oracle ATG (eCommerce), Mercury/Topaz, Wily, Maestro, Netcool, Citrix, Jira, Confluence, New Relic, SVN, LDAP, FusionWorks, POS, Autosys, Remedy, HP Openview-IT/O, SQL, Visio, MS Project, Excel, Power Point, Sharepoint, ERP, PDM, CAPP, SHOPVIEW, NCM, ORB, MOM, Ericsson, Lucent, Nortel, Nokia, GPRS, VOIP, MMS, Cisco PGW/SGW, ClearCase, Subversion (SVN), AccuRev, Snagit, Citrix, Avaya, Sabre, GoToAssist, Jenkins, Chef, GIT.

Databases:

ORACLE 10G/11G, TOAD, Oracle SQL Developer, MYSQL, MS SQL, MS Access.

Operating Systems:

LINUX, UNIX-HP/UX, IBM- HP/AIX, Sun/Solaris, WINDOWS.

Hardware:

HP-9000, RS-6000, SUN ENTERPRISE -10000, Solaris, IBM Blades, SQL Server 2014.

Web Servers:

Apache, iPlanet, Tomcat, IIS, Websphere, WebLogic.

Networking:

TCP/IP for UNIX/LINUX and Windows.

PROFESSIONAL EXPERIENCE:

1/2016 – 2/2019 Expedia Inc., 333 108th Ave NE, Bellevue, WA 98004, 425-***-****

Position: Application Engineer

Build and maintain the infrastructure that supports Expedia applications in both cloud environments and Chandler Data Center installations.

Maintain, support, monitor and document infrastructure components.

Support and engage (agile) with internal teams to implement requirements.

Liaise with the global operations team and produce troubleshooting guides to ensure effective out-of-hours support.

Support the 24x7 operations environment by working nights and weekends as necessary.

Maintain compliance with environmental security and trustworthy computing policies.

Work with Incident Management and other teams to quickly manage and resolve complex issues and outages.

Manage multiple priorities and communicate effectively with stakeholders.

Work with Configuration Management tools such as Chef.

Knowledge of web technologies and protocols to troubleshoot live site issues.

An understanding of security fundamentals as they pertain to ecommerce application environments.

Exposure to Virtualization and Cloud Computing Concepts.

Experience managing full application stacks from the OS up through custom applications.

Knowledge of load balancing technologies, such Citrix Netscalers.

Engage with the product team at every stage, from design, through testing and then into production and support.

Business in delivering to our partners around the globe by ensuring maximum operability of our systems.

AWS Cloud Formation (CFT) and Centos / Amazon linux, to build and maintain a enterprise wide centralized monitoring infrastructure.

Work Experience as a member of AWS Build Team.

Setup o EC2 Instances.

Created and Managed User Accounts, S3 bucket, Shared Folders, Group Policy, etc.

Troubleshoot various network problems.

Work experience with EC2, RDS, Cloud Front, Cloud Watch, VPC, etc.

Worked with Cloud Administration tools.

4/2015 – 9/2015 DiSys Inc, (Expedia Inc), Emmet Project

Digital Intelligence Systems (DISYS), 11250 Kirkland Way, Kirkland, WA 98033, Phone: 425-***-****

Position: Sr. Application Analyst

Supported and configured Expert International, created Workgroups, Routing Rules, Email templates etc. Managed user accounts. Trained users for the new interfaces.

Migrated the entire TC (Travel Consultant) applications to Citrix environment.

Supported Egencia Applications such as Egencia Admin Tools (online travel transaction system).

Agent Toolbar (Application run on the desktop and consolidates a great deal of information into one, easy-to-find location).

ExpeRT International (CRM, email and case management tool).

Sabre GDS (native access to offline travel transaction system for processing air/flight reservations).

Travelport GDS (native access to offline travel transaction system for processing some hotel and car reservations).

Concourse (Egencia Travel Consultant online knowledge base, from a 3rd party provider, Moxiesoft).

Passport (Learning Management System (LMS) for Egencia Travel Consultants (from a 3rd party provider Cornerstone On-Demand).

Avaya One-X (soft phone interface for Egencia Travel Consultants).

Citrix (Remote desktop for agents to Access NICE, CMS and WFM.

NICE (Voice Recording and Screen Capture application).

Created and updated articles for the users and other support teams.

9/2013 – 2/2015 Insys Inc (AT&T, Bothell, WA)

Insys Inc, 395 West Passaic Street, Rochelle Park, NJ 07662 201-***-****

Position: Sr. Application Analyst

Supported multiple Web based front and back end production applications such as FELIX, Scampweb, CCS, AMCD, ELEAT, PROLAW, NRTRDE, AWS, FUNNEL, FENAP etc. I was a Sys Admin for the Felix, Scampweb, Eleat, and AMCD system.

Responsible for customer facing applications such as Functional Enterprise Legal Information Extractor (FELIX), the Security Call Analysis and Monitoring Platform (SCAMPWEB), Customer Consilidated Compliance System (CCS), Analyze and Monitor Call Data (AMCD) record system, Customer Contact Information system (CROSSROADS), Electronic Law Enforecment Activity Tracker (ELEAT), Global Fraud Management System (GFMS), Network Event Locating System (NELOS).

Responsible for back end systems such as AWS (internal Labs applications), FENAP (network switch AMA information for land line call detail), Funnel (wireless subscribers, all Cruise Ship traffic from Wireless Maritime Services (WMS), and all incoming roaming traffic), HOPPER (land line data, Uverse VOIP), DATABARN (collect, store, raw AMA and VOIP data), NRTRDE (Roaming data, networks of subscriber from other carriers), FORTIS (Subpoena Center to store documents).

Worked with development, and project teams to deliver emergency code fixes into the production, and validated applications (post deployment).

Deployed application in the production environment.

Wrote UNIX system monitoring scripts as needed for the production environment.

Worked with application developers, DBA, and other technology teams to ensure high system availability and performance.

Worked with project management, internal/external vendors and the development team for the business requirements.

24/7 oncall production support rotation.

Worked with Network and OPS team to resolving customer’s impacted application issues.

Identified, troubleshoot, and resolved applications issues and determined root causes.

Worked with Erickson, Nokia, and Lucent vendors to troubleshoot problem with usages and applications.

Worked with development teams to further operationalize applications, with a redundancy, and scalability.

Generated user manuals and provided training to the users for new systems.

Performed the work of analyzing the clients' existing systems.

7/2012 – 1/2013 Aditi Consulting (T-MOBILE USA, Bellevue, WA)

Aditi Consulting, 2002 156th Ave NE #200, Bellevue, WA 98007, 425-***-****

Position: OPS Performance MGMT/Application Analyst

Responsibilities included:

Supported a large scale performance management application such as NETACT, T-PIM, REWSS, Watchmark, COPS, Mentor, Optima, Metrica, ProOptima.

Worked closely with the operations, system engineering and Tier3 teams.

Deploying/Troubleshooting eCommerce applications in the production environment

Responsible for account creations and providing regular monitoring reports to the teams.

Worked in a NOC environment in 24/7 week, supporting system capacity, system analysis, and system monitoring.

Worked with application developer, internal/external customers, and other technology teams to ensure high system availability and performance.

Identified sources and trends of technical problems to prevent future occurrences.

Assisted in determining the impact of operational issues and provided input into their resolution via data extraction and quantification.

Ran customer reports/aggregation and data extraction/SQL queries as required.

Monitored data quality and Workflow.

Worked with a 24x7 operations center and engineering team.

Monitored server availability, load performance.

Experienced with some Sys Admin roles in Unix, Linux environment.

Evaluated system specifications to fulfill the business requirements.

Monitored and supervised the work of proper implementation of new systems.

Implemented, supported, and conducted inventory control of users applications.

7/2010 – 6/2012 TCS America (BOEING, WA)

TCS America, 4104 148th Ave NE, Redmond, WA 98052, 425-***-****

Position: Application Integration Analyst 3

Responsibilities included:

Planning and building new environments and scaling growth of current environments.

Configuring new environments as required for the new interfaces.

Experienced in installing Packages of WAS.

Installed and configured IBM HTTP Server.

Performed application deployments using EAR/WAR files.

Configuration of Web Sphere Application Server.

Configured WebSphere resources such as JDBC data sources, connection pooling.

Administered and monitored Web Sphere Application Server (WAS).

Configured and Enabled the Global Security System.

Involve in Pre-deployment and Deployment in the production and test environment.

Supporting Application Integration and diagnosing and troubleshoots application integration problems.

Helping daily operation tasks and monitoring applications such as auto deployment code from ClearCase (dev/test/prod), auto checking configurations, update passwords, etc.

Supporting varieties of system integration that interfaces with internal Boeing applications.

Analyzing applications, providing implementation and sustaining support.

Assisting internal customers in resolving system and application problems through service restoration.

Working with development other application support team to provide solutions.

Improving processes and procedure using metrics as standards of measures.

Participate in knowledge transfer activities that interfacing with other application.

Coordinated recovery activities in production environment.

Involved in troubleshooting of application integration and determine the reason for the failure.

Identified, implemented, and documented of technical specs for maintenance tasks.

Assigned the tasks of developing, defining, supporting, and configuring computer applications.

Restores Application and Database failover.

Monitoring application servers for CPU, memory and disk usage.

Documenting hardware and software problems using Remedy ticketing system.

06/2009 – 01/2010 TEK Systems (AT&T, WA)

TEK Systems, 3025 112th Ave NE #200, Bellevue, Washington 98004, 425-***-****

Position: Application Analyst

Responsibilities included:

Supported Middleware applications using ColdFusion MX7.

Deployed Bizcomp (compensation) application.

Validated and smoke tested, analyzed, troubleshoots, and debugged application.

Determined root causes of the issues.

Worked with development, and project teams to deliver code fixes into the production.

Participated in system documentation, implementation, maintenance, and project setup and analysis. Involved in system development lifecycle (SDLC) project,

Worked with application developers, internal and external customers, and other technology teams to ensure high system availability and performance.

Supported variety of systems and end users, including Commission Compensation for the BMG Sales Force application, and TIVS (provides the ability to validate the Federal Tax ID from Point of Sale).

Wrote UNIX system monitoring Scripts as needed for the Production environment.

Analyzed, documented, and communicated functional business requirements to obtain an understanding of what customer needs.

Analyzed functional requirements of the User Interface (UI) that required in eCommerce business and developed system-level requirements for the business flow.

Worked closely with the project management, internal and external vendors and the development team of the business requirements that includes day to day meetings.

Created flowchart for the business requirements and discussed with the stakeholders, project management and the development team.

Created and updated business and functional rules and requirements.

Installed and upgraded new software visions.

10/2007 – 4/2009 T-MOBILE USA, Bellevue, WA

T-MOBILE, 12920 Se 38th St. Bellevue, WA, 98006, 425-***-****

Position: Sr. Application Analyst

Responsibilities included:

Analyzed, troubleshoots, debugged Tibco Middleware application that includes BusinessWorks, EMS, RVD and multiple types of adapters.

Deployed various Applications in the Production Environment.

Worked independently on escalated issues and prioritized, investigated and resolved in timely manners.

Validated and smoke tested User Interfaces on the night of deployment.

Coordinated and prioritized all escalated activities, including testing, project management and implementation of System Upgrades, Enhancements, and BUG fixes.

Built Weblogic Server Instances as needed.

Worked with Engineering, Development, and Project teams to deliver code fixes into the production environment.

Improved system stability, availability, performance and reliability.

Participated in system documentation, implementation, maintenance, and project setup and analysis.

Involved in system development lifecycle (SDLC) project.

Worked with application developer, internal customers, and other technology teams to ensure high system availability and performance.

Supported variety of systems and end users, including subscriber self-service applications, applications used by retail store associates (CAM, ICAM), and systems used by various internal departments.

Customized workflow systems, coordinated with project management and SAP CRM team to release,

Worked closely with the project management, internal and external vendors and the development team of the business requirements that includes day to day meetings.

Installed and upgraded new software visions like RV, BW, Hawk, EMS etc.

Transferred knowledge to other members of your team as well as across to other groups.

6/2006 – 10/2007 – AT&T Wireless, Bothell, WA

AT&T, 20205 N Creek Pkwy, Bothell, WA 98011, 425-***-****

Position: Sr. Application Analyst

Responsibilities included:

Deployed several DSD in Gold GPRS, Orange FusionWorks, Blue GSM/TDMA and UMTS environment successfully.

Communicated effectively with project management, internal and external customers and other teams during the production deployment and provided support through analysis.

Validated usages and checked natted IP address to ensured billing usages during deployment.

Worked with Application Developers and DBA team to ensure high system availability,

Worked with RNOC team to resolving customer’s impacted issues.

Identified, troubleshoot, and resolved customer impacting issues in a 24/7 environment and maintained the stability of production environment.

Worked with Developers and Business analysis teams to implement code fix into production environment.

Wrote a UNIX monitoring script and deployed on all across the servers.

Built Sonus Switch (CW/AW), Cron and SMS collectors on Blue GSM, TDMA and Gold environment as needed.

Monitored system performance.

Worked weekend on-call rotation shift.

Reviewed projects and provided input and suggestion.

Worked with Erickson and Nokia to troubleshoot problem that includes validation of usages.

Worked closely with the project management, internal and external vendors and the development team of the business requirements that includes day to day meetings.

Took ownership of the issues, through root cause analysis and resolution.

Installed and upgraded new software visions as needed.

9/2004 – 6/2006 T-MOBILE USA, Bellevue, WA

T-Mobile, 12920 Se 38th St. Bellevue, WA, 98006, 425-***-****

Position: Application Analyst

Responsibilities included:

Supported Middleware applications such as EAI, TIBCO, TUXEDO, and APILINK.

Deployed various applications in the production environment.

Tested UI for BUG fixing prior to implementation in production environment.

Validated and smoke tested on the night of deployment.

Built WEBLOGIC Server instances as needed.

Analyzed, troubleshoot debugged Middleware applications and determined root causes of the issues,

Worked with Engineering, development, and project teams to deliver code fixes into the production environment.

Participated in system documentation, implementation, maintenance, and project setup and analysis.

Involved in system development lifecycle (SDLC) project.

Worked with Application Developer, and other technology teams to ensure high system availability.

Created a presentation for detailed process flow diagrams.

Worked 24/7oncall on a rotational basis, supported variety of systems and end users, including subscriber self-service applications, applications used by retail store associates (CAM, ICAM), systems used by various internal departments, and middleware systems.

Resolved day-to-day support issues, ensured effective and timely resolution, resolved conflicts.

Wrote Unix monitoring scripts for the production environment.

8/2001 - 9/2003 BOEING COMMERCIAL AIRLINES, Bellevue, WA

Boeing, 1901 Oakesdale Ave SW Renton, WA 98057, 425-***-****

Position: ERP Application Analyst

Responsibilities included:

Supported complex UNIX based distributed system, Network, Data Warehouse computing system and variety of applications such as Enterprise Resource Planning (ERP), Product Data Management (PDM), Computer Aided Process Planning (CAPP), Non Conformance Management (NCM), and Shopview and Configurator.

Diagnosed and troubleshoots application problems.

Analyzed specific applications, provided implementation and sustaining support, including subsequent integration with associated applications and system.

Assisted customers in resolving system and application problems from customer's identification of problem through service restoration.

Performed Batch Application recovery and Application Integration restoration.

Worked in concert with system and application support groups to provide solutions to customers for all their problems and requests.

Worked to improve processes and procedure using metrics as standards of measures.

Managed distributed computing network comprised of Oracle Databases on Sequent Servers and application running on HP High-End servers.

Participated in knowledge transfer activities and interfaced with other application environment service providers in support of customer service requests.

Coordinated recovery activities in production environment.

Participated in end user training and support leading up to implementation and throughout stabilization period.

Assisted system and application programmers in the identification and resolution of system and application problem.

Involved in troubleshooting of the batch jobs failure and determined the reason for the failure.

Restored Application and Database failover.

Monitored application servers for CPU, memory and disk usage.

Documented hardware and software problems using BARS (Remedy) ticketing system.

10/1997 - 8/2001 COMSYS (BOEING)

Comsys, 600 108th Avenue, N.E. Bellevue, WA 98004, 425-***-****

Position: Application Analyst

Job function: Same as above.

Projects:

I designed and implemented applications using JSP, Java Servlet, JAVA, ASP, JavaScript and SQL to develop an online shopping cart.

EDUCATION:

01/2002 - 12/2005 UNIVERSITY OF PHOENIX

Bachelor of Science in Information Technology (BSIT)

Bellevue, WA

01/1990 - 05/1991 BARUCH COLLEGE

Certificate in Computer programming

New York, NY

01/1985 - 12/1986 NEW YORK UNIVERSITY

Diploma in Information Technology

New York, NY

COURSES & TRAINING:

Certificate:

Administration of IBM WebSphere Process Server V7

BEA Web logic Server 8.1: System Administration

RV201: Essentials of TIBCO Rendezvous 7.X and TIBCO Business Works 5.X Administration Boot Camp

BEA Tuxedo: Application Administration

REFERENCES: Furnished upon request.

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