Julia Hernandez

Program Director

Experience

April 2014 – Current

Lead Staff • Teen Director • Boys and Girls Club NE FL

Responsible for creating and implementing program plans

Monitors and observes staff – to adhere to Boys and Girls Club standards

Maintains lesson plans and events, including them in monthly report

January 2011 – April 2014

Service Desk Manager • Kmart

Managed and supervised employees

Handled customer complaints and issues

Able to learn and work each position well

Education

Florida State College at Jacksonville, Jacksonville, FL

A.A. 3.1 GPA

Communication

Master of administrative duties and customer care. Extremely proficient in Microsoft Office. Worked on creating new staff and member initiatives, trained younger members to lead tours bringing in donors and funds. Maintained strong positive ties to community and neighboring facilities. Hardworking team player, filling in at any position.

Leadership

Natural leader, heading numerous projects. Promoting quality standards and productivity. Able to delegate and maintain positive relations with employees and community.

References

Brandy Cooner: 904-***-****

Luisa Maka: 630-***-****

Patricia Damico: 904-***-****

8439 McGirts Village Lane

Jacksonville, FL, 32210

904-***-****

ac89di@r.postjobfree.com